Yah. Same here. Our service centre is 5 hours away. We have bought two teslas there and never had to go back. They have been super reliable for us. We had one ranger call where the tech came to the driveway for a minor item (what other company would do that). And our model Y sees hard miles. Of the 20,000 kilometres in the last year over 15000 have been pulling a trailer. We are pretty loyal tesla custumers. Headed out on another long trip in the BC mountains on Monday
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At the other extreme, my Tesla resides about a two minute walk from the local service center. The last time my Plaid S visited there was in early September 2021 when it was delivered.
My previous Model 3P did not list an SC except for after a friend had an accident driving my car. It never again visited an SC. Obviously these are anecdotes so are not necessarily indicative of Tesla reliability. But...
Warranty Week does a good service by actually comparing per vehicle costs:
Those numbers clearly show Tesla's superior quality control. This chart only compared the two other US owned OEM's. They do have other charts that show many more, but those become a trifle cumbersome to view here. For those who care a search for "Warranty Week" is the quick solution. FWIW, historically most warranty claims happen during the first six months of use, hence are biased to reflect assembly, shipping and dealer prep defects. During Tesla's early years there we common shipping damage problems but these have diminished rapidly due to, essentially, better scale with shippers.
When we discuss Tesla's mobile service, Service Centers and similar issues it si appropriate to understand that the absolute scale of Tesla service facility needs can scale more slowly than it would were not quality so good. We can expect more Service Centers globally, but smaller and less expensive ones that would be needed for other OEMs. It is very logical to expect more stores, more popups, and more Superchargers scaling simply because those three directly help sell products.
As Tesla designs and production processes improve, vehicle design continues to simplify, the trends in the chart above will continue to diverge from other OEM experience.
For context just consider only three things:
-front and rear megacasting, eliminating hundreds of individual parts;
-new automated paint shops, vastly reducing rework;
-structural battery packs, whether Tesla or BYD, both reduce parts counts, simplify assembly;
Every single such item ends out with lower service needs, reduced warranty expense and cheaper build.
All of those things in aggregate allow lower prices, better margins and happier customers.
We should all remember those things as we agonize over issues related to rapid scaling, shouldn't we?