Pardon the interruption from your regularly-scheduled market actioning, but I believe this is somewhat relevant given the 'service/support/communication is a major investor issue' talk that is trotted out frequently. I have a quick story. Names and specifics have been altered to protect the innocent.
-This AM, <a friend of mine> pulled their Tesla out of the garage. <Piece of the Tesla vehicle> was caught on <piece of item attached to garage wall> and <broke>.
-Much cursing may or may not have occurred.
-<someone that may have been me> submitted a service request on the Tesla app. Picked the first available appointment at the service center--ten days out.
-
One hour later, and still well before 9 am local time, the Tesla Virtual Service Team emailed asking for more detail. <Person that may have been me> replied in a few minutes.
-
Ten minutes later, Tesla emails again, this time with the diagnosis (side mirror replacement), estimated cost, and an offer of mobile service.
-Another
ten minutes later, the mobile service is booked.
Total elapsed time between incident and booking complete:
< 90 minutes.
Total wait between incident and the appointment at which the car should be back to golden:
one week.
Total phone calls and real-time interpersonal interactions required:
0.
Short of the local service center stocking mirrors for all vehicle models in all colors, this literally could not have been handled better. Well, other than <a friend of mine> setting the car to auto-fold the mirrors at this location prior to today, which configuration item I can neither confirm nor deny has been rectified.
