TLDR: in my experience: Tesla service bad. But there's also awesomeness came out of the service: tech service manager has FSD beta and said Tesla target 1M this year, and double next yr. Talk a bit about CT
The bad:
My model 3 autopilot swerves to the left upon activation, and stay to the left side of the lane, sometime crossing the lane line. The problem randomly comes on, maybe 1 out of every 1 or 7 times, so it's very hard and time consuming to replicate and fix.
This was my second trip to the service for the same problem. They call me to pick up my 3. When I pick up my 3 from Tesla Service, I tested autopilot right away, same damn problem still occur, video record the scene.
Came right back Tesla, show service advisor the record, she said "not good enough because autopilot or FSD not suppose to work in city street, it suppose to be highway only", (what??!!!) argue a bit with her, then service tech/store manager came out. (story is longer and worse than this, but that's not the point of this post)
The good:
Lets go test the car with the manager. I told him this autopilot issue fix is very important to me because I have life saving invested in Tesla and my #1 investement thesis heavily evolves around FSD. If this problem cant be fix, I will loose faith in the FSD. Then we talk back and forth about FSD and Tesla. Bit of useful info he told me, take it with grain of salt or however you like:
1. He has FSD beta: "drives to work without intervention"
"works really well on the highways, but needs more improvement in city street" I ask him which beta version he has, "do you have v9?" he doesnt seem to know or wanna tell me.
2. After removal/separation of Mobileye, it set back FSD/autopilot couple years. Did not know what happen between Tesla and Mobileye.
3. Tesla is targeting doubling vehicle sale this year and next year. "1M this year, 2 next, 3M, 4M so on"
I ask is that Tesla internal target? "yes"
4. "CyberTruck is simple to make because of its simple shape design, easier process to mold into given shape." (sorry I dont remember his exact word) I ask "exoskeleton is new tech for cars, usually new tech introduce lots of new problem" He still stick with "simple"
During the test drive, he witness the problem. He seen this problem before and that camera alignment usually does the trick. He will personally look over the problem.