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Tesla Used (NOT CPO) taking a HUGE step back (bye-bye pictures).

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Would perhaps be better if Tesla, like all other manufacturers, stayed completely out of the used car marketplace. Let the private market and wholesalers take all the used car anguish and headaches.

Huh? I don't know of any manufacturer that doesn't sell their good condition trade-ins on their own lot. Hell, lots even buy from auction and re-sell on their own lot.
 
I can see the upside in all this. It means buyers will have even less incentive to get a car from Tesla and are going to have to accept higher prices on the used market.

Here's to Tesla screwing up even more their used sales process!
 
  • Disagree
Reactions: PhilDavid
I don't understand this thread - pretty much all the used inventory cars I've looked at, including cars listed in the last few days, have pictures of the car. The Tesla website doesn't show them but the inventory site I use (tesla-info) has them on the individual car detail page.

These third party listing websites offer way more info than Tesla seem to offer. They tell you when it was first seen, first registered, a breakdown of all (well most) of the option codes, price histories etc I think the lack of pictures, especially when they do seem to exist at the moment, is just another nail in the tesla website. Tesla really don't help themselves,
 
I don't understand this thread - pretty much all the used inventory cars I've looked at, including cars listed in the last few days, have pictures of the car. The Tesla website doesn't show them but the inventory site I use (tesla-info) has them on the individual car detail page.

These third party listing websites offer way more info than Tesla seem to offer. They tell you when it was first seen, first registered, a breakdown of all (well most) of the option codes, price histories etc I think the lack of pictures, especially when they do seem to exist at the moment, is just another nail in the tesla website. Tesla really don't help themselves,

Probably from the archive. Check to see the newer listings have pictures.
 
I've never heard of this tesla-info. Be careful with 3rd party sites. Some may have old databases and it will probably take a while until they sync with what's actually on tesla.com for sale.

You should check them out - they post the "first seen date" of each car and the cars I've looked at which were first listed yesterday or today have pictures. I've just looked at the image link URLs and they're hosted by Tesla so must be legit. I've also never seen a broken link/sold car but not updated which we know is a thing on other sites where they can take 24 hours to go. If anything I'd almost go as far as saying Tesla might be supplying the info but don't want to put their name publicly to it although thats probably unlikely.

Why would I need to be careful if they take you through to a Tesla webpage for the car from which you'd buy? That's no different to any other inventory site

Update: I'm in the UK and it works and most have pictures, the US seems to be much more patchy but I found this one from a few days ago

2017 Tesla MS 90D in US listed at $64,100
 
I don't understand this thread - pretty much all the used inventory cars I've looked at, including cars listed in the last few days, have pictures of the car. The Tesla website doesn't show them but the inventory site I use (tesla-info) has them on the individual car detail page.

These third party listing websites offer way more info than Tesla seem to offer. They tell you when it was first seen, first registered, a breakdown of all (well most) of the option codes, price histories etc I think the lack of pictures, especially when they do seem to exist at the moment, is just another nail in the tesla website. Tesla really don't help themselves,
I don’t understand your post, seems like you understand what this thread is about yet you say you don’t.
 
I don’t understand your post, seems like you understand what this thread is about yet you say you don’t.

Isn’t their point that this thread is all about Tesla no longer doing something, yet they still seem to be doing it and the pictures are available? I've always found the availability of pictures to be patchy on used/cpo (let’s not start the name debate again) with some cars having them and some not, it seems no different now. The things that have changed seem to be a change in what Tesla think acceptable and the Tesla website seems to have screwed up. Yet most people take it as fact pictures have gone when, at the moment at least, they haven’t
 
I emailed my Tesla Used Car Specialist and she had an out of office message (presumbaly for labor day holiday weekend), who added in her out of office mssage stating the website no longer has pictures of the cars, and she could no longer provide used car pictures.

I'm in the UK, and it seems there are SOME differences between Tesla used sales, but maybe not much.

Tesla seem to struggle with used sales, and how to deal with the spectrum of use to abuse that cars get from their owners and the used car agents Tesla have to deal with.

I went online to the car I was interested in, with the "Chat now" option and asked for confirmation that I can no longer see the car. They responded that that is correct, and to read the new policy on used car cosmetic condition.

When I was shopping for a car, the process was very clumsy and unsatisfactory, even with the promise of photos somewhere along the way. Paying 4k deposit each time you wanted to actually see detailed photos of a car was a big hassle. I had 24k with Tesla at one point and still no sign of a suitable car.

when I bought my used Tesla (from Tesla) a couple months ago, the policy had been updated such that all of the deposit and transport cost was refundable if I refused the car at delivery.

That seems a move back in the right direction from the non-refundable deposit etc. Having to wait 2 weeks in my case to get photos was very impractical. During that time it was quite likely that other alternatives would come up, and you'd have to decide to stick with one or try the new listing.


Buying a used Tesla from Tesla has always been a crap shoot,

Even once I had settled on a kinda OK MS 100D and been invited to collect from the SC, seeing the car 'for real' revealed several issues not evident in photos. Serious panel alignment problem, common faults like yellow MCU boarder (on a pretty new car) and a bunch of other stuff. As I was going around the car, I get a text from Tesla saying they won't be able to invoice the car for another month. A month later, I was no nearer being able to pay for the car.

Getting hold of pictures in some cases seems to just create delay and not add much certainty. Still, seems like the rest of the industry manages OK, so why Tesla would introduce a no picture policy defies understanding.

Interesting how Tesla views a used car, and how a customer views that same car.

Sure, Tesla see 100"s of 1000's of cars while their customer might see 1 or 2 and is likely making a taking on significant personal financial undertaking to own 1. Of course their views are different and imo Tesla should not forget why that difference exists and how important it is to understand their customers.
 
I've never heard of this tesla-info. Be careful with 3rd party sites. Some may have old databases and it will probably take a while until they sync with what's actually on tesla.com for sale.
I’m in the UK and just put a deposit down on a Tesla through a non-Tesla dealer.
Tesla-info seems to be a scraper site trawling all the Tesla ads out there but from what I’ve seen it’s immediately showing newly advertised autotrader and eBay cars, in the UK anyway. Plus with the chassis number you can get a pretty accurate build/delivery date from their website. It’s been useful for me during the search process.
 
  • Helpful
Reactions: cucubits
Isn’t their point that this thread is all about Tesla no longer doing something, yet they still seem to be doing it and the pictures are available? I've always found the availability of pictures to be patchy on used/cpo (let’s not start the name debate again) with some cars having them and some not, it seems no different now. The things that have changed seem to be a change in what Tesla think acceptable and the Tesla website seems to have screwed up. Yet most people take it as fact pictures have gone when, at the moment at least, they haven’t
Tesla is no longer showing the actual photos, 3rd party sites like the one you mentioned have the photos saved of vehicles Tesla used to show photos of, but any new listings will no longer have photos even on 3rd party sites.
 
Tesla is no longer showing the actual photos, 3rd party sites like the one you mentioned have the photos saved of vehicles Tesla used to show photos of, but any new listings will no longer have photos even on 3rd party sites.

I think you've missed the point - this thread is 2 weeks old and yet some of the cars being listed for the first time in the last day or so do have pictures.