I emailed my Tesla Used Car Specialist and she had an out of office message (presumbaly for labor day holiday weekend), who added in her out of office mssage stating the website no longer has pictures of the cars, and she could no longer provide used car pictures.
I'm in the UK, and it seems there are SOME differences between Tesla used sales, but maybe not much.
Tesla seem to struggle with used sales, and how to deal with the spectrum of use to abuse that cars get from their owners and the used car agents Tesla have to deal with.
I went online to the car I was interested in, with the "Chat now" option and asked for confirmation that I can no longer see the car. They responded that that is correct, and to read the new policy on used car cosmetic condition.
When I was shopping for a car, the process was very clumsy and unsatisfactory, even with the promise of photos somewhere along the way. Paying 4k deposit each time you wanted to actually see detailed photos of a car was a big hassle. I had 24k with Tesla at one point and still no sign of a suitable car.
when I bought my used Tesla (from Tesla) a couple months ago, the policy had been updated such that all of the deposit and transport cost was refundable if I refused the car at delivery.
That seems a move back in the right direction from the non-refundable deposit etc. Having to wait 2 weeks in my case to get photos was very impractical. During that time it was quite likely that other alternatives would come up, and you'd have to decide to stick with one or try the new listing.
Buying a used Tesla from Tesla has always been a crap shoot,
Even once I had settled on a kinda OK MS 100D and been invited to collect from the SC, seeing the car 'for real' revealed several issues not evident in photos. Serious panel alignment problem, common faults like yellow MCU boarder (on a pretty new car) and a bunch of other stuff. As I was going around the car, I get a text from Tesla saying they won't be able to invoice the car for another month. A month later, I was no nearer being able to pay for the car.
Getting hold of pictures in some cases seems to just create delay and not add much certainty. Still, seems like the rest of the industry manages OK, so why Tesla would introduce a no picture policy defies understanding.
Interesting how Tesla views a used car, and how a customer views that same car.
Sure, Tesla see 100"s of 1000's of cars while their customer might see 1 or 2 and is likely making a taking on significant personal financial undertaking to own 1. Of course their views are different and imo Tesla should not forget why that difference exists and how important it is to understand their customers.