Texas Hold Up!

[SleepingLesson]

I will also track this thread until Sleeping Lesson gets delivery!

It will be a banner day!

 

[libra89]

Anyone know how to get the United Road customer tracking page (not the delivery receipts page) to show origins other than Lathrop? That's all that ever shows in the reports I get, but others have been able to see the Ft Worth origin. I thought maybe it was because the VIN I used to start my account was a Lathrop - Cedar Springs route, so I re-registered with a VIN that looked like a Ft Worth - Cedar Springs route, but no luck with any different results. My account page looks like it should be able to keep track of favorite origins and destinations, but no matter what other links or reporting methods I choose on the site, they always go back to the same page with the 5 different types of tracking tabs and a place to enter a VIN.

 

[gravastar]

I am secretly wishing for a call like that too, but pretty sure it's not going to happen. I will be elated if Wednesday sticks for me now. Come back and tell us how it is!!

@libra89 Call now! Don’t wait for them to call you. My latest reschedule had me slated for 9/5 (same as yours). I called earlier today to check in see if Wednesday was still on. They said my car was there and asked if I wanted to come in earlier. So I got moved up to Monday. So call!

 

[libra89]

@libra89 Call now! Don’t wait for them to call you. My latest reschedule had me slated for 9/5 (same as yours). I called earlier today to check in see if Wednesday was still on. They said my car was there and asked if I wanted to come in earlier. So I got moved up to Monday. So call!

Really? I literally JUST got a call from Vegas last night that moved me to 9/5. And they are doing delivery on MONDAY? I thought they were closed? I dunno, I kinda just want to relax and stop worrying about it. I feel like this has taken over my life, probably like most in this thread.

Ah, plus I just realized they close in 10 minutes. So back to plan A - forgetting about it for a couple days I guess I was misinformed too about their normal Monday hours. Rep I spoke with from Vegas said the Dallas location is always closed Sunday and Monday. She must have misunderstood what I asked though, because the website says the only day they are closed is Sunday. Maybe they ARE opened Monday anyway. Makes sense they would be given how behind the game they are right now.

Maybe if I chillax about it, I will also get a nice surprise call. Whatever is going to happen is going to do so whether I call or not, so that's the attitude I'll take about it for the weekend.

 

[gravastar]

... Makes sense they would be given how behind the game they are right now.

Maybe if I chillax about it, I will also get a nice surprise call. Whatever is going to happen is going to do so whether I call or not, so that's the attitude I'll take about it for the weekend.

I was surprised when Cedar Springs offered me Monday. Seems like most companies, even my company, has Monday off. But 'chillax'ing as you put it is probably the way to go. You're a better person than me.

I was talking with my parents yesterday. Mom said innocently, "It will give you a chance to practice patience."

"Mom!" I told her, "I've been practicing patience since April Fools Day 2016!"

 

[libra89]

I was surprised when Cedar Springs offered me Monday. Seems like most companies, even my company, has Monday off. But 'chillax'ing as you put it is probably the way to go. You're a better person than me.

I was talking with my parents yesterday. Mom said innocently, "It will give you a chance to practice patience."

"Mom!" I told her, "I've been practicing patience since April Fools Day 2016!"

LOL! Me too, same reservation date. Honestly this is a huge first world problem. No one is going to die. I don't want to minimize how ridiculous the situation is, because this problem is also totally solvable and was totally predictable. Not excusing anything, and I don't know how hard Tesla is actually trying to make it right for some of the worst cases like SleepingLesson. But basically I've just resigned myself to "it will get here when it gets here". Yes, I too have paid in full and it's a lot of money, and it's a real test of patience for sure. I also ordered Obsidian, so that whole thing was a wait in and of itself. "First production run" configuration with a color that they already produce on their other cars, and I had to sit back and watch as every other color was getting called up for delivery within days of placing their order. Not me, I configured on 6/27 and wasn't notified that it was time to move forward until 8/7. I am not really known as a completely patient person, so this is really pushing me to breathe deep.

Much to my surprise my ISA emailed me a couple hours ago saying she was out sick the last few days, and would be working for about 5 hours today if I wanted to call her. I thought that was nice of her. I am not sure I will. Not sure she will tell me more than I already know. I really just want to know if the car has made it out of that dang jail cell of a lot, and she probably can't (or won't) tell me. If it has, it's not showing as delivered in any report I can get access to. My car HAS shown up on United Road reports as pending pickup, although it was supposed to arrive in Cedar Springs yesterday and that didn't happen. There is a story they aren't telling, that's for sure.

Let us know how it goes Monday. Scout the lot for an Obsidian RWD with VIN 0702XX

 

[jdirik]

That's pretty funny. Cedar Springs is normally closed on Sunday and Monday I believe, so Labor Day or not, that wouldn't work. Midnight makes it even funnier

They are working Monday’s at Cedar Spring. Confirmed with my ida when she rescheduled me for 9/10. Not sure about Labor Day?

 

[gravastar]

They are working Monday’s at Cedar Spring. Confirmed with my ida when she rescheduled me for 9/10. Not sure about Labor Day?

I didn't say anything when she said Monday. I immediately thought "Labor Day" but didn't say anything. She even said, "Hmm looks like there aren't many options on Tuesday. But Monday is wide open."

I'm probably going to show up and the place will be closed. I did check my account, however, and it changed too. It was 9/5. Now it says 9/3.

P.S. Sorry about your Longhorns, @jdirik. I was rooting the best I could.

 

[hmerrill3]

So even though I had three delivery dates, Tesla actually delivered on the second date, two hours ahead of my original appointment schedule.

The car is amazing! Fit and finish; fake news, not one issue.

I asked, and Tesla arranged a Lyft for us. The car arrived just as I was printing out an updated insurance card showing coverage on my M3. When scheduling the Lyft Tesla underestimated the travel time to the SC (big accident on I-45, caused a route reroute) so we arrived 15 min. late for the 4:00 PM appointment as a result.

At N. Houston they are set up to deliver four cars at a time. A MSM was pulling out as I arrived, and another started the delivery process as I was in the middle of mine. I didn't feel rushed, they answered what few questions I had, installed my chosen USB cable and helped me pair my phone to the car. Miles on the car at delivery 10.

Magan, my Orientation Specialist then moved the car outside to the front of the building while I signed all the papers in the FedEX envelope, sealed it an handed it over. They made a copy of my insurance paper, I signed the final acceptance paper and we were done.

We then spent maybe 30 min. in the lot taking pictures, adjusting settings, and getting a better understanding of the organization of the controls. By that time the 2nd MSM had joined us outside. The group with the MSN had a lot more questions that we did and their OS looked to be very attentive and engaged with their questions.

The car had no issues pulling music from my iPhone. First song, Barry White, "Feels So Good" which elicited hysterical laughter from both my wife and daughter. Turns out it was a good song to show off the sound system. It was good that the wait was over.

On the drive home, there was a small rain shower near downtown, wipers activated automatically before I would have generally turned them on. Autopilot became active at just about the same time. Played with autopilot a bit more on the drive home, It will take getting used to primarily so the transitions in and out of autopilot don't feel like abrupt transitions to passengers. One thing I did learn with autopilot, don't be straddling lane dividing markers when you activate it; results in a quick change into one of the lanes, in my case the one I was coming from. More trips in the even to show the car to my son. More rain with really questionable visibility of lane markings. Car saw the markings better than me, absolutely no autopilot issues.

Car was put to bed at 12:30, charging on a NEMA 14-50. Got notice of completion of a full change to 90% (279 miles) at 5:04 AM this morning. There was also a software update that was set to automatically installed at 2:00 AM, it completed at 2:33 AM.

Now where can I go today...

 

[Firewired]

Anyone know how to get the United Road customer tracking page (not the delivery receipts page) to show origins other than Lathrop? That's all that ever shows in the reports I get, but others have been able to see the Ft Worth origin. I thought maybe it was because the VIN I used to start my account was a Lathrop - Cedar Springs route, so I re-registered with a VIN that looked like a Ft Worth - Cedar Springs route, but no luck with any different results. My account page looks like it should be able to keep track of favorite origins and destinations, but no matter what other links or reporting methods I choose on the site, they always go back to the same page with the 5 different types of tracking tabs and a place to enter a VIN.

I am in the same boat. I have only been able to figure out how to see Lathorpe only. I know my car has been in DFW since last Monday so I keep trying.

 

[TX_Drivetime]

I am in the same boat. I have only been able to figure out how to see Lathorpe only. I know my car has been in DFW since last Monday so I keep trying.

I didn't do anything different that I know of when I signed up but I do see some deliveries from DFW to San Antonio. This is the page I see:

 

[WayneGTX]

So even though I had three delivery dates, Tesla actually delivered on the second date, two hours ahead of my original appointment schedule.

The car is amazing! Fit and finish; fake news, not one issue.

I asked, and Tesla arranged a Lyft for us. The car arrived just as I was printing out an updated insurance card showing coverage on my M3. When scheduling the Lyft Tesla underestimated the travel time to the SC (big accident on I-45, caused a route reroute) so we arrived 15 min. late for the 4:00 PM appointment as a result.

At N. Houston they are set up to deliver four cars at a time. A MSM was pulling out as I arrived, and another started the delivery process as I was in the middle of mine. I didn't feel rushed, they answered what few questions I had, installed my chosen USB cable and helped me pair my phone to the car. Miles on the car at delivery 10.

Magan, my Orientation Specialist then moved the car outside to the front of the building while I signed all the papers in the FedEX envelope, sealed it an handed it over. They made a copy of my insurance paper, I signed the final acceptance paper and we were done.

We then spent maybe 30 min. in the lot taking pictures, adjusting settings, and getting a better understanding of the organization of the controls. By that time the 2nd MSM had joined us outside. The group with the MSN had a lot more questions that we did and their OS looked to be very attentive and engaged with their questions.

The car had no issues pulling music from my iPhone. First song, Barry White, "Feels So Good" which elicited hysterical laughter from both my wife and daughter. Turns out it was a good song to show off the sound system. It was good that the wait was over.

On the drive home, there was a small rain shower near downtown, wipers activated automatically before I would have generally turned them on. Autopilot became active at just about the same time. Played with autopilot a bit more on the drive home, It will take getting used to primarily so the transitions in and out of autopilot don't feel like abrupt transitions to passengers. One thing I did learn with autopilot, don't be straddling lane dividing markers when you activate it; results in a quick change into one of the lanes, in my case the one I was coming from. More trips in the even to show the car to my son. More rain with really questionable visibility of lane markings. Car saw the markings better than me, absolutely no autopilot issues.

Car was put to bed at 12:30, charging on a NEMA 14-50. Got notice of completion of a full change to 90% (279 miles) at 5:04 AM this morning. There was also a software update that was set to automatically installed at 2:00 AM, it completed at 2:33 AM.

Now where can I go today...

Wow, you kept that car up past my bedtime! So happy to hear your delivery went well! How much charge was on your M3 when you took delivery? I didn’t even plug our M3 (Sparky) in last night because we only drove it 50 miles or so yesterday, but Sparky got his second bath yesterday to celebrate the end of the second week in our home!

Now I hope to soon read a similar post as yours from Sleeping Lesson......it appears deliveries are picking up!

 

[libra89]

I am in the same boat. I have only been able to figure out how to see Lathorpe only. I know my car has been in DFW since last Monday so I keep trying.

For certain mine has been in the rail yard since before Tuesday, 8/28 because that's the day I called and they said "it's in Dallas". I'd have to say it's probably been there since at least Thursday, 8/23, because that day my ISA said "it's in Texas". Of course I suppose it still could have been in transit, but if rail travel really only takes 72-96 hours, and assuming they started moving it right away, it could have been at the Alliance Rail Yard as long ago as 8/20.

My delay is not very dramatic at this point, but I really want to understand what the true issues are with getting cars out of that lot. Is it more that the delivery centers themselves are the bottleneck, and they can't accommodate more cars until they deliver what's already there? Maybe. Is the trucking company unable to provide enough trucks to keep up with the demand for schedules? Is there some sort of legal delay (paperwork or other importation problems with crossing into Texas)? Even though my ISA offered for me to call her yesterday, I was greeted with a voicemail that clearly states she is no longer accepting "random phone inquiries" and to email her to schedule a phone call. Whatever. I sent her an email asking for some explanation about what the challenges are, and how likely it is that the third estimated delivery schedule would be honored. No response.

It also seems like maybe they have wised up to some extent on being less aggressive with the 2 week delivery promise. My friend who is also working with the same ISA finally got all his ducks in a row on Tuesday last week (8/28), and he was being asked to schedule delivery on 9/22. I'm not sure how much of that is scheduling challenge with his wife - she's an AA flight attendant. He's been following my delivery story and is less than impressed.

 

[SleepingLesson]

So even though I had three delivery dates, Tesla actually delivered on the second date, two hours ahead of my original appointment schedule.

The car is amazing! Fit and finish; fake news, not one issue.

I asked, and Tesla arranged a Lyft for us. The car arrived just as I was printing out an updated insurance card showing coverage on my M3. When scheduling the Lyft Tesla underestimated the travel time to the SC (big accident on I-45, caused a route reroute) so we arrived 15 min. late for the 4:00 PM appointment as a result.

At N. Houston they are set up to deliver four cars at a time. A MSM was pulling out as I arrived, and another started the delivery process as I was in the middle of mine. I didn't feel rushed, they answered what few questions I had, installed my chosen USB cable and helped me pair my phone to the car. Miles on the car at delivery 10.

Magan, my Orientation Specialist then moved the car outside to the front of the building while I signed all the papers in the FedEX envelope, sealed it an handed it over. They made a copy of my insurance paper, I signed the final acceptance paper and we were done.

We then spent maybe 30 min. in the lot taking pictures, adjusting settings, and getting a better understanding of the organization of the controls. By that time the 2nd MSM had joined us outside. The group with the MSN had a lot more questions that we did and their OS looked to be very attentive and engaged with their questions.

The car had no issues pulling music from my iPhone. First song, Barry White, "Feels So Good" which elicited hysterical laughter from both my wife and daughter. Turns out it was a good song to show off the sound system. It was good that the wait was over.

On the drive home, there was a small rain shower near downtown, wipers activated automatically before I would have generally turned them on. Autopilot became active at just about the same time. Played with autopilot a bit more on the drive home, It will take getting used to primarily so the transitions in and out of autopilot don't feel like abrupt transitions to passengers. One thing I did learn with autopilot, don't be straddling lane dividing markers when you activate it; results in a quick change into one of the lanes, in my case the one I was coming from. More trips in the even to show the car to my son. More rain with really questionable visibility of lane markings. Car saw the markings better than me, absolutely no autopilot issues.

Car was put to bed at 12:30, charging on a NEMA 14-50. Got notice of completion of a full change to 90% (279 miles) at 5:04 AM this morning. There was also a software update that was set to automatically installed at 2:00 AM, it completed at 2:33 AM.

Now where can I go today...

This all sounds like some beautiful dream I'll never have.

Wow, you kept that car up past my bedtime! So happy to hear your delivery went well! How much charge was on your M3 when you took delivery? I didn’t even plug our M3 (Sparky) in last night because we only drove it 50 miles or so yesterday, but Sparky got his second bath yesterday to celebrate the end of the second week in our home!

Now I hope to soon read a similar post as yours from Sleeping Lesson......it appears deliveries are picking up!

Let me tell you though, his delivery was hardly the result of merrill sitting back and being patient. Guy was on some serious private detective *sugar* to get things moving!

 

[jdirik]

Anyone know how to get the United Road customer tracking page (not the delivery receipts page) to show origins other than Lathrop? That's all that ever shows in the reports I get, but others have been able to see the Ft Worth origin. I thought maybe it was because the VIN I used to start my account was a Lathrop - Cedar Springs route, so I re-registered with a VIN that looked like a Ft Worth - Cedar Springs route, but no luck with any different results. My account page looks like it should be able to keep track of favorite origins and destinations, but no matter what other links or reporting methods I choose on the site, they always go back to the same page with the 5 different types of tracking tabs and a place to enter a VIN.

@Libra 89, I am not able to get an update on the "Current" tab from the pdf I uploaded a few days ago. Not sure why. I can report that the United Road site does not seem to be as robust as I thought. Some VIN numbers that we know were delivered by United Road show up in the new.unitedroadlogistics.com reports but do not show up on the simple united roads.com delivery receipt check. Try 059082 and 059083.

Congrats to all who are finally taking delivery. Pulling for you SleepingLesson.

 

[libra89]

@Libra 89, I am not able to get an update on the "Current" tab from the pdf I uploaded a few days ago. Not sure why. I can report that the United Road site does not seem to be as robust as I thought. Some VIN numbers that we know were delivered by United Road show up in the new.unitedroadlogistics.com reports but do not show up on the simple united roads.com delivery receipt check. Try 059082 and 059083.

Congrats to all who are finally taking delivery. Pulling for you SleepingLesson.

Thanks @jdirik, the second one you gave has the Fort Worth rail jail as it's origin, so I registered a second email address. Let's see if that helps. I agree, the site is very flaky. This process has made me very OCD, and digging for every little grain of information I can find. Very thankful to you and everyone else who sleuthed around to help us get this far!

 

[libra89]

@Libra 89, I am not able to get an update on the "Current" tab from the pdf I uploaded a few days ago. Not sure why. I can report that the United Road site does not seem to be as robust as I thought. Some VIN numbers that we know were delivered by United Road show up in the new.unitedroadlogistics.com reports but do not show up on the simple united roads.com delivery receipt check. Try 059082 and 059083.

Congrats to all who are finally taking delivery. Pulling for you SleepingLesson.

Thanks @jdirik, the second one you gave has the Fort Worth rail jail as it's origin, so I registered a second email address. Let's see if that helps. I agree, the site is very flaky. This process has made me very OCD, and digging for every little grain of information I can find. Very thankful to you and everyone else who sleuthed around to help us get this far!

DING DING DING!! For anyone trying to see Ft Worth to Dallas, it does seem like just picking any car going to Dallas will only register you to see that car's specific route. So if you pick a Lathrop - Dallas car to register with, that's the only origin/destination pair you will get results for. Using JF059083 on the delivery receipts page, and then registering a second email address, I have a far more interesting result. Same as what @jdirik was previously able to find. Here's my car, still stuck in jail with the same info it seems to have had since Tuesday last week:

 

[libra89]

DING DING DING!! For anyone trying to see Ft Worth to Dallas, it does seem like just picking any car going to Dallas will only register you to see that car's specific route. So if you pick a Lathrop - Dallas car to register with, that's the only origin/destination pair you will get results for. Using JF059083 on the delivery receipts page, and then registering a second email address, I have a far more interesting result. Same as what @jdirik was previously able to find. Here's my car, still stuck in jail with the same info it seems to have had since Tuesday last week:

So now what I really want to know is.....my car has an actual truck assigned, and it says that truck is sitting in Lancaster (southeast of Dallas, about an hour from the rail yard). The car has been available for pickup since 8/30. That lines up with what Tesla customer service told me Thursday evening, and probably does represent a change from what the delivery center had told me just two days earlier. So it seems like the car WAS making progress, but has stopped. What in heck is preventing United Road from actually doing what it seems they have been contracted to do? Looks like there are 9 other cars assigned the same truck.

 

[libra89]

Now that I can see data, my OCD about this process is getting worse!! Interestingly, the first and only delivery from Ft. Worth to Cedar Springs in the last 3 months was Friday, 8/31. I think I read somewhere along the way that the Alliance/Ft. Worth rail hub was a new introduction to the process fairly recently. The cars in the 8/31 delivery were made "available" to UR at 2:12 on 8/30, just 4 minutes ahead of the 10 including mine, that are Pending Pickup with a schedule and truck attached. They were actually loaded onto a truck on 8/31 at 11:50 AM and at Cedar Springs in some sort of weird time travel fashion. They were In Route at 12:50, but delivered at 11:52? Whatever that means. I'm going to assume that with the holiday tomorrow, no status is likely to change until Tuesday. In which case I am going to try to stop obsessing about this and go do something more productive

Here's a PDF of the last month's worth of deliveries to Cedar Springs in case it helps anyone.

 

[hmerrill3]

Truck assigned does not necessarily mean that the truck has actually picked up your car. It is a holiday weekend and is quite possible the truck did not have enough available hours to make the delivery before having to take a mandatory rest period.

Start being concerned only when it doesn’t move by Wednesday. Also be aware the cars can teleport, just looking at United roads site it would appear it went from the Ft Worth Rail Jail (great term) to Houston without requiring a truck.