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Texas Hold Up!

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#2,761
WayneGTX said:
Good luck for a smooth delivery. My M3 showed well at delivery, then at sunset 4 spots were visible on the right side of the hood. I phoned in to the service center 8 days after my delivery and they had me bring it in so they could look at it. When they finally got the light angle to see it they made me an appointment to have it fixed when a loaner was available. It is getting the hood resprayed now, on the 3 week anaversary of delivery. They will take care of whatever you find.

One item they wanted $205 to fix was a mar on the chrome strip above the window (T Pilar area). They pointed out that scratch was done when the window tint installer had the windows up and the door went in. Maybe keep a close eye on your tint person, or wad up a bath towel in the rear door bottom door jam so it won’t go closed. I saw a few other M3s with the same mark at the Houston meet today. I will live with my little scratch!
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Thanks! We're having some really horrible weather up here in DFW. Not the best day to take possession of a new car, but oh well! I think Tesla overall tries to take care of people after the sale, so we shall see. I am not doing tint right away, but I am scheduled for PPF and ceramic coating in the second week of October.

Maybe chrome delete is a better fix to your scratch problem. I want to do that too, but budgetary constraints for the time being. Plus, I am on the fence about it anyway - I kind of like the trim. I'll know after I get to spend some time with the car.

I'm actually contemplating stopping by my detailer with the car on Tuesday to see if they will look it over for anything that would be a problem in their eyes.
 
#2,762
Firewired said:
Rail Sucks. I don’t know why it’s so hard to get the cars out of rail jail. Sorry.

I wonder if Tesla is able to count the cars as sold for the quarter being they are already paid for their quarterly total. Otherwise you would think they would do everything they could to resolve this part of the process and get cars into customer’s hands.
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Unless something has changed, as I understand it, they cannot recognize revenue or count the car as sold until the customer takes delivery.
 
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#2,763
jdirik said:
Libra, I'm sure they will not rush you. I called last night (Friday) after 6 pm and Hilary in Delivery Dept. answered the phone, which surprised me. And she did not rush me. When we finished she changed my appointment time immediately because it showed up on my account page. Hope Hilary helps you.
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I have spoken with Hilary a couple of times on phone and had similar experiences. She's a rockstar.
 
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#2,764
miguelóy, You would think so, but they are sure not acting like there is any urgency to resolve the Texas issue and to get cars into peoples hands. Maybe they are spending energy on resources on where it is easiest to deliver. I just seems everyone I speak to re my car cannot impact the situation at all, and act like it is out of their hands. There just seems like there is no one accountable and no drive to correct the situation globally.

I guess one way to get an inkling of when they may be taking credit for the sale is to look at the paperwork afterwords and see if the sale date is the date you picked it up, or when you paid for the car.
 
#2,765
Firewired said:
miguelóy, You would think so, but they are sure not acting like there is any urgency to resolve the Texas issue and to get cars into peoples hands. Maybe they are spending energy on resources on where it is easiest to deliver. I just seems everyone I speak to re my car cannot impact the situation at all, and act like it is out of their hands. There just seems like there is no one accountable and no drive to correct the situation globally.

I guess one way to get an inkling of when they may be taking credit for the sale is to look at the paperwork afterwords and see if the sale date is the date you picked it up, or when you paid for the car.
Click to expand...
Interesting you say that. This is the email I got after I took the car home. Sounds like a clip-and-save email for accounting purposes. (yes, she actually said @miguelóy! just kidding)

Dean @miguelóy,

Congratulations on taking delivery of your Model 3! We hope you're enjoying every electric mile.
We require written confirmation that you have taken delivery of your Model 3. By responding "yes" to this email, please confirm that you took delivery of the vehicle listed below in the month of September 2018 and that you agree with your final motor vehicle purchase agreement, which has been uploaded to and is available in your My Tesla account.

2018 Model 3
XXXXXXXXXXX0503XX

Thank you!
All the best,

Hilary McFall | Orientation Specialist
6500 Cedar Springs Rd., Ste. 100, Dallas, TX 75235​
 
#2,768
Firewired said:
miguelóy, You would think so, but they are sure not acting like there is any urgency to resolve the Texas issue and to get cars into peoples hands. Maybe they are spending energy on resources on where it is easiest to deliver. I just seems everyone I speak to re my car cannot impact the situation at all, and act like it is out of their hands. There just seems like there is no one accountable and no drive to correct the situation globally.

I guess one way to get an inkling of when they may be taking credit for the sale is to look at the paperwork afterwords and see if the sale date is the date you picked it up, or when you paid for the car.
Click to expand...
On both of my Model Ss, sale date was the date I paid. I remember because on the first car I had to sweet talk the woman at the Travis County Clerk’s office. At first she was saying that I was late in paying the sales tax and owed a penalty. I explained that I had only received the car and the paperwork that day and the day before respectively. I told her they had mis-dated the paperwork. So unless something has changed with the change in process where someone else registers and titles the car for you, I’d bet the sale is booked.
 
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#2,769
I would hate for it to be that, but that is sure how they are acting. Put the Texas cars on trains, after they are 100% paid. That way they will get there sometime, save the trucks for states that you can't complete the purchase and book until the customer takes delivery.
 
#2,770
P3D+ delivered this morning. Delivery was super smooth and easy. Said they were going to deliver 50+ cars today.
 

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#2,773
Does anyone know the name or contact of a manager at the Pond Springs location that has been helpful in the past? Trying to make sure they don't drill a hole in the front for the plate, and don't put stickers on the window before I get it tinted.
Thanks!
 
#2,774
Firewired said:
I would hate for it to be that, but that is sure how they are acting. Put the Texas cars on trains, after they are 100% paid. That way they will get there sometime, save the trucks for states that you can't complete the purchase and book until the customer takes delivery.
Click to expand...

Sorry to say I didn’t see any trucks delivering cars today but I had an 11:00 appointment so maybe the truck will come later today for you. Delivery was very smooth and I did not feel rushed at all like it seemed was going to happen. Only problem I have had is the glovebox was not staying closed but I figured out one of the latches was stuck open and it easily went back into place with my hand. I feel bad for the detailer because as nice as the car looked it went through a downpour on the way home.
 
#2,776
The logjam seems to be clearing.

Completed our order 8/19, received the VIN 8/24, and car arrived at Lathrop on 8/27. That was the last sighting on the United Road web tool , until it showed up today at Dallas Cedar Springs. Delivery now set for Monday afternoon 9/10.
 
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#2,779
redhaute said:
Austin, Pond Springs Delivery Detail Quality?
My delivery is coming up 9/14, hopefully a little earlier, as my M3 has been there for three days now. I assume there are MANY cars in the queue before me.

For those that have received their cars there, any reviews on which Tesla detailer staff does the most conscientious work? I've heard it's hit or miss how good the detail is. Hope that whoever has a buffer on my car is detail oriented...
Thanks!
Click to expand...

Attempted to pick up my car yesterday (original scheduled delivery: 8/7) . . . upon arriving at the prescribed time, I waited for 30 minutes and was then told it would be 2 hours until my car was ready. As it was 'out back.'

Two hours later, a friend and I looked over the car for perhaps 5 minutes and noticed a number of paint defects (scratches, knicks, etc). If I had to guess, my car was only given a cursory inspection before being presented.

The staff was clearly in a hurry to get me to take the car or leave. While inspecting the car, it was parked in a tight space in the showroom such that it was impossible to fully open the passenger side doors. (Moving the car outside was not an option as it was raining).

Left the car their for Tesla's detailers to resolve the various issues. The tentative plan is to pick it up Monday. However, I don't have much confidence the detailers will spend much time on it. May end up telling them to deliver a different vehicle.
 
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