HoosierDaddy82
Member
Got my car upgraded and I wish I could say it was seamless, but alas, it was not. BTW, if you are in Colorado, I honestly can say stay away from the Superior Service Center. I've had so many problems with them. To be fair, they DO take care of everything but a little QA of their own work would save everyone the hassle of repeat trips.
Anyways...Took my car in on Tuesday for the MCU2/HW3 upgrade. I was told since I scheduled it before the price increase they'd honor the price (which they did). They called me mid-day on Wednesday to tell me my car was complete. Get to the SC, pay my bill, grab my keys and head out to my car. Go to take my sunglasses off and throw them in the cubby below the LCD screen and the glasses fall off into the passenger floorboard. I look down and my cubby is missing and wires are just dangling down. I go back into the SC, ask where my cubby is and why the tech didn't put it back. Turns out it was in my floorboard. Ok, no big deal, get it snapped back into place and I take off. I get about a mile down the road and realize that my map is frozen, both AP and cruise don't work, and I have no visuals on my screen other than my avatar. Drive back, ask them what is going on. Tech plugs into car, and says "oh it looks like it skipped a lot of packages for your new computer with the latest update." So, they tell me they will fix it but it'll be a couple of hours. At this point I'm asking them (sternly, but not yelling) if they do ANY sort of checking when they actually work on cars? SC technician says it's his fault and apologies. So, I'm given another loaner and drive 15 miles back home (also the loaner they gave me, an old MS 85, was in disrepair - tire going flat, missing pieces on the inside of the door, etc). So, after two and a half hours I get a call saying that the car is "fixed". Ok, great but I open my Tesla App and see the car is now on the previous version of software, not the one they had originally put on it. I ask why they didn't try the new version. I am told "Oh it's ready, you can install it when you get home." I ask "Why won't you install it?" At this point, something seems fishy. They reply that they can if I want to leave it there for another day. At this point I think to myself I've burned two half days of work to come here for this car, I'm not going to burn another few hours to come back yet again tomorrow. So, I tell them I'll pick up the car.
I pick up the car, they tell me all is good now and that my AP will need to calibrate while I drive. Ok, no big deal. By the time I get home the car has calibrated and is ready for the 2021.4.10.1 update. I click 'Install now" and leave the car.
After about an hour I get a message saying the car is updated and I go outside and, to my surprise, I have ONE headlight on. Jump in the car, and there is no way to turn the headlight off. Power off the car, nothing. Leave it for 3 hours, still nothing. I put a request in to Tesla for mobile service and am told the earliest they can be there is six days out. Luckily, the next morning I get a message from mobile support saying they are going to re-push 2021.4.10.1 because from the logs they can see the car did not take the package that controls the headlights. So, they push the package, I click 'Install' and after about 45 minutes my car's headlights work properly and according to Tesla, all the packages installed correctly.
Sorry for the long story, but figured it was worth telling in case anyone else has weird issues.
Anyways...Took my car in on Tuesday for the MCU2/HW3 upgrade. I was told since I scheduled it before the price increase they'd honor the price (which they did). They called me mid-day on Wednesday to tell me my car was complete. Get to the SC, pay my bill, grab my keys and head out to my car. Go to take my sunglasses off and throw them in the cubby below the LCD screen and the glasses fall off into the passenger floorboard. I look down and my cubby is missing and wires are just dangling down. I go back into the SC, ask where my cubby is and why the tech didn't put it back. Turns out it was in my floorboard. Ok, no big deal, get it snapped back into place and I take off. I get about a mile down the road and realize that my map is frozen, both AP and cruise don't work, and I have no visuals on my screen other than my avatar. Drive back, ask them what is going on. Tech plugs into car, and says "oh it looks like it skipped a lot of packages for your new computer with the latest update." So, they tell me they will fix it but it'll be a couple of hours. At this point I'm asking them (sternly, but not yelling) if they do ANY sort of checking when they actually work on cars? SC technician says it's his fault and apologies. So, I'm given another loaner and drive 15 miles back home (also the loaner they gave me, an old MS 85, was in disrepair - tire going flat, missing pieces on the inside of the door, etc). So, after two and a half hours I get a call saying that the car is "fixed". Ok, great but I open my Tesla App and see the car is now on the previous version of software, not the one they had originally put on it. I ask why they didn't try the new version. I am told "Oh it's ready, you can install it when you get home." I ask "Why won't you install it?" At this point, something seems fishy. They reply that they can if I want to leave it there for another day. At this point I think to myself I've burned two half days of work to come here for this car, I'm not going to burn another few hours to come back yet again tomorrow. So, I tell them I'll pick up the car.
I pick up the car, they tell me all is good now and that my AP will need to calibrate while I drive. Ok, no big deal. By the time I get home the car has calibrated and is ready for the 2021.4.10.1 update. I click 'Install now" and leave the car.
After about an hour I get a message saying the car is updated and I go outside and, to my surprise, I have ONE headlight on. Jump in the car, and there is no way to turn the headlight off. Power off the car, nothing. Leave it for 3 hours, still nothing. I put a request in to Tesla for mobile service and am told the earliest they can be there is six days out. Luckily, the next morning I get a message from mobile support saying they are going to re-push 2021.4.10.1 because from the logs they can see the car did not take the package that controls the headlights. So, they push the package, I click 'Install' and after about 45 minutes my car's headlights work properly and according to Tesla, all the packages installed correctly.
Sorry for the long story, but figured it was worth telling in case anyone else has weird issues.