To Tesla Service Leadership (I know you read these threads)

[Tech Geek]

Dont tell customers to call Tesla Collision shops, when you want to avoid telling the customer you don’t wanna help them replace a part. Also don’t tell customers to call your own Collision shop either; that’s almost 10 times worse.

(Moderators please don’t censor or ban me, because people should know what my experience is)

 

[DerbyDave]

What has your experience been?

Generally, Tesla doesn't want to even talk to customers. If you need a part, the general experience is to look up the part in the Tesla Parts Catalog using your account. Then open up a service ticket with the app, Other, Parts Only, and tell them the part and the part number. This usually works.

 

[Tech Geek]

What has your experience been?

Generally, Tesla doesn't want to even talk to customers. If you need a part, the general experience is to look up the part in the Tesla Parts Catalog using your account. Then open up a service ticket with the app, Other, Parts Only, and tell them the part and the part number. This usually works.

My experience has been dreadful and awful.

Tesla service center has treated me very badly and it just gets worse through every single interaction.

All I want to do is fix my suspension issue with my compressor, per my own needs. So that means if I say I want the shop to replace the part and I already have the part in hand: Replace the part.

From what I can see this is just about making a dollar and I’m not the only person who notices this.

Tesla service has pretty much treated me like a number on a chart.

 

[ucmndd]

All I want to do is fix my suspension issue with my compressor, per my own needs. So that means if I say I want the shop to replace the part and I already have the part in hand: Replace the part.

First-party shops not wanting to install random customer-provided parts is not particularly novel or unique to Tesla.

 

[dmurphy]

First-party shops not wanting to install random customer-provided parts is not particularly novel or unique to Tesla.

Bingo.

Guess what? If you showed up at my place of work and said "here, install this random widget I got somewhere else" ... the answer would ALSO be no.

That's not a Tesla service problem, that's called a business protecting themselves from silliness. As they should.

 

[ucmndd]

This is a have your cake and eat it too sort of proposition.

If you want first-party service, support, and expertise, then you pay for it and do it their way. That generally means proper diagnostics and sourcing known-good parts from their own supply chain.

If you want a cheaper route, then buy your own parts on eBay and install them yourself or find a third-party shop that might be willing to take your money. Expecting Tesla to do so is unreasonable.

 

[Tech Geek]

So wait, just because I bought the part myself; means that it’s “ silliness “ ?

 

[dmurphy]

So wait, just because I bought the part myself; means that it’s “ silliness “ ?

Asking the manufacturer's repair shop to install a part you bought yourself? Yeah.

 

[Tech Geek]

So basically I just have to go along with whatever Tesla Service says even though, I know they lie to customers just to make Tesla $5,000 bucks?

 

[Konicom04]

Generally, Tesla doesn't want to even talk to customers.

Its not exclusive to Tesla. Everything , Everywhere is annoyingly remote.

I say - we're really really close to share Roman Empire's faith

 

[Tech Geek]

Keep in mind, Tesla has a Class Action lawsuit in federal court over Suspension issues.

 

[UncleCreepy]

Which has nothing to do with what this is about. They are liable for their work. If you ask them to install a part that is not approved by Tesla they'd be setting themselves up for another lawsuit in case something goes wrong.

 

[Tech Geek]

I think the class action lawsuit is relevant to this conversation, because it relates to suspension issues that have been widely underreported.

I’ve tried going to Tesla just to get service and it hasn’t been anything close to First class.

 

[Black306]

It’s standard practice for repair shops to tell customers to kick rocks if they walk in with their own part. So many issues can pop up. What if the part is wrong? Are you going to pay their labor only to find out another part is needed? Are you going to pay for their lift being unavailable while your car is sitting on it waiting for a proper part? Are you going to pay their labor again if the new part fails?

Just take your car and part to a shop that’s willing to install customer parts. Not sure why this is a Tesla problem.

 

[ucmndd]

So wait, just because I bought the part myself; means that it’s “ silliness “ ?

Silliness is the nicest possible term for expecting Tesla to install the rando crap you walk in the door with and assuming liability to make it work correctly.

 

[ucmndd]

So basically I just have to go along with whatever Tesla Service says even though, I know they lie to customers just to make Tesla $5,000 bucks?

No, you can either take their advice, do the work yourself, or find someone else willing to do the work on your arbitrary terms.

 

[ThomasD]

A lot of shops won't put parts on a vehicle you bought. If the part goes bad they don't want to be on the hook for the issues that may arise. Some shops just want to get the part themselves so they can charge their markup. I purchased a lawnmower tire. One shop refused to mount it because I didn't purchase the tire from them. I went to another shop and left 20 minutes later with my tire mounted. Try to find a repair shop that will do the work.

 

[Tech Geek]

So auto repair shops never install a part that they didn’t buy? Okay. That’s interesting.

 

[Tech Geek]

Also, why is it that when I brought my car in without a part to have them investigate my suspension problem; they want to try to look at other things on my car? I didn’t ask them to do that. Definitely not first class service.

 

[ucmndd]

So auto repair shops never install a part that they didn’t buy? Okay. That’s interesting.

First-party service centers or licensed dealerships for other manufacturers? I’d say almost never.