Quick question for UK based Tesla owners:
What is everyone’s experience with Tesla’s service/repairs and after-care/sale customer service in the UK?? Is it as bad as the Trustpilot reviews are suggesting?
After weeks of debating, I almost decided to go for MY RWD but then looked at after sale customer service reviews describing very difficult experiences with any repairs (many waiting for weeks for a reply through the app or to book an appointment), being asked to sign a waiver that they will pay for the any costs of repairs if Tesla determines they won’t cover under warranty, posts about main screen or computer breaking down after 2 years and not being covered by Tesla warranty and customers having to pay £2K; issues with fogging headlights not considered under warranty etc.
I know it’s probably easy to let yourself influenced by all these negative reviews and I accept that a dissatisfied customer is more likely to post a review than a satisfied one.
However, it would help to hear from a wide range of UK Tesla owners about their experience in that regard.
Thank you!
What is everyone’s experience with Tesla’s service/repairs and after-care/sale customer service in the UK?? Is it as bad as the Trustpilot reviews are suggesting?
After weeks of debating, I almost decided to go for MY RWD but then looked at after sale customer service reviews describing very difficult experiences with any repairs (many waiting for weeks for a reply through the app or to book an appointment), being asked to sign a waiver that they will pay for the any costs of repairs if Tesla determines they won’t cover under warranty, posts about main screen or computer breaking down after 2 years and not being covered by Tesla warranty and customers having to pay £2K; issues with fogging headlights not considered under warranty etc.
I know it’s probably easy to let yourself influenced by all these negative reviews and I accept that a dissatisfied customer is more likely to post a review than a satisfied one.
However, it would help to hear from a wide range of UK Tesla owners about their experience in that regard.
Thank you!