I parked in a very public parking lot and returned 2 hours later and found the left passenger door window smashed and nothing taken from the car. I'm wondering how long I can expect to wait for a replacement window.
Has anyone had experience with window replacement?
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Circular Conversation with Insurance Rep
When I called the insurance company, the representative asked if I had a preferred auto glass repair shop. I said the Tesla Service Center. The rep asked if the Tesla Service Center was a dealership. I said not exactly, because Tesla does not have dealerships.
Then the person asked if it was an independent repair shop. I said no, its part of Tesla. The person again asked if it was the dealership. The rep didn't know what Teslas are and how they are sold. I wasn't sure how to explain this.
The result is that I have to speak with someone with the Bid Team and tell the person I need OEM glass.
Has anyone had experience with window replacement?
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Circular Conversation with Insurance Rep
When I called the insurance company, the representative asked if I had a preferred auto glass repair shop. I said the Tesla Service Center. The rep asked if the Tesla Service Center was a dealership. I said not exactly, because Tesla does not have dealerships.
Then the person asked if it was an independent repair shop. I said no, its part of Tesla. The person again asked if it was the dealership. The rep didn't know what Teslas are and how they are sold. I wasn't sure how to explain this.
The result is that I have to speak with someone with the Bid Team and tell the person I need OEM glass.