The EPA mileage on a 2015 90D is 340 wh/mile. The EPA mileage on a 2016 90D is 330 wh/mile. (See reference below) So my car (early 2016) is rated for either 330 or 340. Not 290.
Fuel Economy of 2015 - 2016 Tesla Model S
I assume everything lies unless it is obligated for a specific reason not to. My car has on the rangeometer gray dotted horizontal line which seems to correlate with the "mileage left" in the battery. If I hoon the car or it is cold and heaters are running or it is hot and coolers are running the energy usage goes above that and my projected range is much less, according to the rangeometer / energy app.
I fully expect that tesla may play antics and hi-jinks with the display. I think I've even seen documentation to that effect.
The question is how do you ask tesla polite but fair and reasonable questions which they have a hard time answering except with simple straightforward and testable answers.
I believe that the simplest way to nail down "the display says I have 270 miles of capacity but I can only drive 180 miles before my car dies" is to demonstrate that you left on a trip on level ground at reasonable temperatures with 70% of battery to try to reach a target 160 miles away and were stranded 20 miles before the supercharger."
You should be able to hit 300wh/mi and if you do you should be able to drive 180 miles without any concern, in a model S 90D.
"It was cold your battery needed to preheat; this is expected"
"I don't think so there's no draw on the screen and I preheated before I left"
"the conditions didn't allow for ideal efficiency"
"why does the energy app say otherwise? Here are pictures from the trip of the average usage and the projected range on the trip"
"the car is behaving as expected"
"you mean I am not expected to trust the energy app? How do I plan trips? This is dangerous I don't want to be stranded."
I expect Tesla to do the right thing, but only after having explored other alternatives first.