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Nice job...did you happen to take any pictures ? I have a similar issue that I’m now start to dwell on as my A/C hasn’t worked so my vehicle has been much more quiet. Also, thanks rorrim, you got in my head on this one.
My AWD (990 motor) has no noticeable motor noise except a slight whine at full power.
This was my experience when I test drove both the PUP and LR, which is why I’m convinced this phenomenon is not normal.
I took delivery of a Model Y 2 days ago (an early July build w/ VIN #22XXX) and also have this issue. I believe it’s the rear motor in my case, but the description of the behavior otherwise fits precisely: high pitched whine that correlates with pedal input above a certain speed, persists at certain speeds, pulsing / beeping of sorts, et cetera. We didn’t hear this in either of the demo Model Ys we test drove. And this is definitely not something I've experienced in my Model 3 dual motor AWD. It's so egregious that despite how much I love my Model 3 and generally advocate Tesla to others I wouldn't have opted into this vehicle for my wife at all. Had a test drive been part of delivery acceptance it also wouldn't have been accepted.
So I’m curious what was your outcome.. or is this still in process? There’s no way we’re just going to live w/ it (the best analogue that comes to mind is it sounds like a dental implement... and I have something approaching a phobia having visited military dentists for a good portion of my life.)
The earliest available service appointment is scheduled for the 31st. That concerns me given it's outside the 7 day return window and I really have no appetite for a protracted battle w/ Tesla over whether this is "within spec" or not. I also really have no desire to desire to return it and be returned to the queue since the vehicle is otherwise in a good enough state (it has a few trim & seat alignment issues that I expect ought be routine to adjust).
Aside from rorrim, has anyone here successfully achieved resolution on this? Thanks!
Edit: here's a link to what I hear (w/ a low cut filter applied to separate from tire road noise): Model Y High Pitched Whine
This was my experience when I test drove both the PUP and LR, which is why I’m convinced this phenomenon is not normal.
Interesting, I heard considerable motor whine even at low RPM when test driving an AWD long range Y. Sounded as though it was coming from the rear. Quite different than my Model S experience...
How did you make out? Did you get the issue resolved or did you end up returning the vehicle?
Just wanted to update. After having the missing seal replaced, I opened up the rear seat to reattach the seat heater wire guides. I took some pictures of the repaired penthouse cover and don’t see any foam or seal visible. It seems that the cover itself would overhang the seal area enough that it wouldn’t be visible from above. Just FYI.
My car is at the SC again for this and a handful of other non-trivial fit & finish issues. They took a recording of my cabin and sent it off to "Tesla Engineering" for analysis. They also noted that my penthouse perimeter seal appears to be in place and properly installed. It's not clear what, if any, other seals or material were inspected prior to the recording. They haven't indicated when the car will be returned.
General observation:
My service advisor has put considerable time and effort into managing my expectations downward, so I fully expect that Tesla Engineering will conclude the noise is "within limits". If you're patient and persistent, you can cut through their concerted and well rehearsed efforts to gaslight you (ex. "What gaps?"), but does that mean your concerns will be addressed to your satisfaction? I'd love to be wrong, but all available evidence suggests that I'm going to be thoroughly disappointed. Will update when the car is returned.
^^That sound would annoy me, especially knowing it's absent in other vehicles. Did you guys see this thread?:
High pitched noise from drive unit
The fix might actually be better grounding.
A belated update on my case (prompted by a turn for the worse today):
A potential silver lining here is that it's quite likely I'll end up w/ another rear motor entirely. Whether the existing (now failed) motor or the seal were the culprit shouldn't matter since I ought end up w/ different parts and a new installation of the potentially offending components. In theory anyway…
- After taking delivery of my wife's Model Y at the end of August and noting the whine I drove the vehicle in to the service center to have it assessed for whether or not the problem would be characterized as fitting "within spec." I feared they'd claim this after my 7 day opportunity to return had elapsed and wanted to get a read on this documented prior. They test drove it and confirmed it was abnormal... so I decided to keep this VIN and lumped a number of other delivery time issues as well as homelink and tow hitch install into a single service appointment.
- Unfortunately, the scheduled appointment kept getting pushed out due to delays in receiving service parts. But I finally got into the service center the 3rd week of September and was looking forward to everything getting addressed in one fell swoop. When dropping off the vehicle the service advisor used some fairly non-committal language w/ me around assessing the noise to determine (paraphrasing here... I don't recall the exact words) if it was an issue or not (e.g was within their spec). They claimed to not have any record of my prior visit, nor to have received the audio clips I'd sent in of the issue. Suffice to say I was... err... nonplussed. They did later indicate though that they'd encountered the noise and confirmed it was abnormal.
- Alas it was another nine days before I got the vehicle back... and w/o the primary issue (the high-pitched whine) having been addressed. Despite my having discussed w/ multiple service advisors the nature of the problem, provided them audio clips, pointed them to other reports / potential resolutions they ended up where I started w/ the most likely culprit believed to be either a missing or improperly installed SEAL,PERIMETER,PENTHOUSE. It wasn't immediately available and wouldn't be for some time so I elected to get the vehicle back and schedule a subsequent appointment after the aforementioned part would arrive.
- After having retrieved the Model Y it had (aside from the every present "dental implement" aura) been otherwise fine and we were awaiting our subsequent appointment slated for mid-month Sept. So that sets the stage for today's events: my wife and kids (in a rainstorm of course) were confronted with a rapid-fire series of "shutting down" and "unable to drive" messages w/ no prior warning or indication that anything was amiss. The vehicle shuddered, and then they came to stop on the side of the road. Fortunately, it was a residential street and not far from home. I quickly scheduled roadside assistance and in parallel she troubleshot (rebooted) and then followed some additional steps (to exit and re-enter the vehicle) as advised by a subsequent error message. The vehicle magically returned to operation and we were able to get the vehicle back to my driveway.
- I contacted the service advisor and after consulting logs / remote diagnostics they advised to re-engage roadside assistance immediately and to not attempt to drive the car. After they had a look at the vehicle today it was indicated: "Upon inspection of your vehicle, our preliminary findings are that the rear drive unit will need replacement. We will need confirmation from our engineering team. Your vehicle unfortunately will not be able to be driven at the present time."
- So now the Y is sitting back at the Service Center (the Austin Pond Springs location... completely overflowing with cars parked in fire lanes and in the empty patches of dirt at its periphery) w/ an indeterminate ETA for resolution.
A belated update on my case (prompted by a turn for the worse today):
A potential silver lining here is that it's quite likely I'll end up w/ another rear motor entirely. Whether the existing (now failed) motor or the seal were the culprit shouldn't matter since I ought end up w/ different parts and a new installation of the potentially offending components. In theory anyway…
- After taking delivery of my wife's Model Y at the end of August and noting the whine I drove the vehicle in to the service center to have it assessed for whether or not the problem would be characterized as fitting "within spec." I feared they'd claim this after my 7 day opportunity to return had elapsed and wanted to get a read on this documented prior. They test drove it and confirmed it was abnormal... so I decided to keep this VIN and lumped a number of other delivery time issues as well as homelink and tow hitch install into a single service appointment.
- Unfortunately, the scheduled appointment kept getting pushed out due to delays in receiving service parts. But I finally got into the service center the 3rd week of September and was looking forward to everything getting addressed in one fell swoop. When dropping off the vehicle the service advisor used some fairly non-committal language w/ me around assessing the noise to determine (paraphrasing here... I don't recall the exact words) if it was an issue or not (e.g was within their spec). They claimed to not have any record of my prior visit, nor to have received the audio clips I'd sent in of the issue. Suffice to say I was... err... nonplussed. They did later indicate though that they'd encountered the noise and confirmed it was abnormal.
- Alas it was another nine days before I got the vehicle back... and w/o the primary issue (the high-pitched whine) having been addressed. Despite my having discussed w/ multiple service advisors the nature of the problem, provided them audio clips, pointed them to other reports / potential resolutions they ended up where I started w/ the most likely culprit believed to be either a missing or improperly installed SEAL,PERIMETER,PENTHOUSE. It wasn't immediately available and wouldn't be for some time so I elected to get the vehicle back and schedule a subsequent appointment after the aforementioned part would arrive.
- After having retrieved the Model Y it had (aside from the every present "dental implement" aura) been otherwise fine and we were awaiting our subsequent appointment slated for mid-month Sept. So that sets the stage for today's events: my wife and kids (in a rainstorm of course) were confronted with a rapid-fire series of "shutting down" and "unable to drive" messages w/ no prior warning or indication that anything was amiss. The vehicle shuddered, and then they came to stop on the side of the road. Fortunately, it was a residential street and not far from home. I quickly scheduled roadside assistance and in parallel she troubleshot (rebooted) and then followed some additional steps (to exit and re-enter the vehicle) as advised by a subsequent error message. The vehicle magically returned to operation and we were able to get the vehicle back to my driveway.
- I contacted the service advisor and after consulting logs / remote diagnostics they advised to re-engage roadside assistance immediately and to not attempt to drive the car. After they had a look at the vehicle today it was indicated: "Upon inspection of your vehicle, our preliminary findings are that the rear drive unit will need replacement. We will need confirmation from our engineering team. Your vehicle unfortunately will not be able to be driven at the present time."
- So now the Y is sitting back at the Service Center (the Austin Pond Springs location... completely overflowing with cars parked in fire lanes and in the empty patches of dirt at its periphery) w/ an indeterminate ETA for resolution.