Hi folks,
Any feedback and understanding would be helpful. The very first week the Model Y was announced, I placed my reservation and plunked down my deposit. I expected 18+ month wait, but lo and behold, announcement that Y's were rolling out the door came in late March, hooray. In May I got the text offering me delivery or delay. Given Covid-19, my line of work, and my part of the country, I chose delay. In August I was texted again and offered delivery or delay. I chose delivery and specified September. Clicked all the online boxes and radio buttons for my order, and waited. Figured I'd get a car by late September because of the end-of-quarter push. But silence from Tesla.
On October 1st, I called the delivery center where I'd get my car and asked what was up. They were puzzled and suggested that somehow my order was overlooked. Said they'd get right on it. More silence. So I called up same delivery center (Mt. Kisco, NY) today and asked what was up. Got a very strange "explanation" which doesn't really hold water if you ask me. I was told, "well, Tesla just makes cars. You're in a queue for a car like the one you ordered. And if they don't make the kind of car you asked for, then you just keep waiting." I asked, "huh? Why did I bother telling them exactly what Model Y I wanted [basic white, basic everything, except $1,000 tow hitch] if it wasn't to place an order and tell Tesla to make exactly one version of Model Y for me? Isn't that what placing an order is, a signal telling the factory what to make?" "No," he replied, "they just make stuff and you have to wait for them to make your kind of car."
What kind of jive is this? What's really going on? Should I ask for a manager or is Tesla inscrutable and I just have to hope they bestow a car upon me one day?
Thanks,
-- Josh
Any feedback and understanding would be helpful. The very first week the Model Y was announced, I placed my reservation and plunked down my deposit. I expected 18+ month wait, but lo and behold, announcement that Y's were rolling out the door came in late March, hooray. In May I got the text offering me delivery or delay. Given Covid-19, my line of work, and my part of the country, I chose delay. In August I was texted again and offered delivery or delay. I chose delivery and specified September. Clicked all the online boxes and radio buttons for my order, and waited. Figured I'd get a car by late September because of the end-of-quarter push. But silence from Tesla.
On October 1st, I called the delivery center where I'd get my car and asked what was up. They were puzzled and suggested that somehow my order was overlooked. Said they'd get right on it. More silence. So I called up same delivery center (Mt. Kisco, NY) today and asked what was up. Got a very strange "explanation" which doesn't really hold water if you ask me. I was told, "well, Tesla just makes cars. You're in a queue for a car like the one you ordered. And if they don't make the kind of car you asked for, then you just keep waiting." I asked, "huh? Why did I bother telling them exactly what Model Y I wanted [basic white, basic everything, except $1,000 tow hitch] if it wasn't to place an order and tell Tesla to make exactly one version of Model Y for me? Isn't that what placing an order is, a signal telling the factory what to make?" "No," he replied, "they just make stuff and you have to wait for them to make your kind of car."
What kind of jive is this? What's really going on? Should I ask for a manager or is Tesla inscrutable and I just have to hope they bestow a car upon me one day?
Thanks,
-- Josh