I'm just finding it all so 'interesting' the various takes on the situation, most of which revolve around defining the word brick and the relevance of owning another vehicle.
It takes a lot to actually get through this skin. Years of ... situations... have left me fairly tough.
Anyway, going to try to more clearly define what occurred for those who need to know
We were heading to lunch, it was fairly cold out. The mood was chilly.
I had a craving for Tacos, and there is a Taco Bell not far. I know it's not healthy, or even 'real' food, but once in a while you need a cheap Taco, right?
Wife was not feeling well, but I convinced her to tag along to get her on her feet recovering from a cold.
The Model 3 would
not go into Reverse (or drive).
It kept asking for the keycard... so... we tried both keycards. No dice.
We tried phone. No dice. Tried a reboot. No dice.
Called service, who was not open on a Sunday at 1PM.
We then called Road Side, which is a 24/7 number. They could not assist directly, they attempted to contact 'someone who could retry the update' - and were unable to. Finally they managed to contact someone, who would 'call us back'.
By 5PM, with no call back, we try again, and reach the conclusion we cannot get any assistance with the update tonight.
Given the 3rd vehicle as an option, we did not push on attempting to have Tesla deliver a loaner 2 hours away from nearest (closed) service center on a Sunday night.
However, my wife would need a vehicle Monday 8:00 AM
Tesla did in fact offer to flat bed the vehicle, at which time I am fairly certain they would have provided a loaner or rental vehicle. It was however now 10 AM Monday. Past the time needed, as well as when you need a car, and own a car... it should really... car.
We declined the flat bed as with the SC 2 hours away, coordinating pickup would be more hassle than the vehicle being nonoperational an additional day or two.
Thankfully, sometime overnight Monday night, Tesla was able to remotely diagnose, and push a code fix to accommodate the failed module. While their is an error on the screen, the car is now usable. However given the error, and possibility of it becoming nonoperational, there is some hesitation to rely on it immediately, until it's reliability is proven.
The faulty module gets replaced next week, and will hopefully improve the phone as a key issue it's had since new.
In all, it's amazing the car can get updates remotely, that's something my GM will never do.
However, that needs balanced against controls that ensure the vehicle remain operational.
It's also fun to think that someone at Tesla spent time over night Monday night actually changing some code somewhere to fix one person's car. I don't know if that's true, but if it is, it's the kind of thing that makes you want to buy another.
I'm not here for any ridiculous agenda. I'm just a guy who's wife's car wouldn't move. Her... first ever bought brand new, budget busting car that she waited years for...
