TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

3 weeks 3 service visits

Discussion in 'Model S' started by Zybd1201, Aug 11, 2016.

  1. Zybd1201

    Zybd1201 Member

    Joined:
    May 30, 2016
    Messages:
    229
    Location:
    California
    This message appeared on my car today. I sure hope things get better. So far this is the most problematic car I have ever owned. I also still have not received a response from engineering regarding the braking event in the middle of the highway.

    Is this normal?

    [​IMG]
     
  2. msnow

    msnow Active Member

    Joined:
    Jul 14, 2015
    Messages:
    4,237
    Location:
    SoCal
    Reach out to the Service Manager or Shop Foreman.
     
  3. Jeeps17

    Jeeps17 Cath Jockey in a P85

    Joined:
    Mar 17, 2012
    Messages:
    874
    Location:
    Montreal, Canada
    In most cases, it is normal.

    The message is just a heads-up notice that your 12V battery will need to be replaced, but it usually gives plenty of leeway (not an urgent warning).

    Your service center can check your logs remotely and let you know how quickly it must be booked.

    There is an extensive discussion of this here: Near annual replacement of 12V battery is typical according to Tesla Service Tech

    My march 2013 S has had this battery replacement done twice to date.

    Edit: Just noticed the very low mileage on your screenshot, not sure why you are getting this so soon (maybe a defective 12V battery?).
     
  4. Zybd1201

    Zybd1201 Member

    Joined:
    May 30, 2016
    Messages:
    229
    Location:
    California
    I have owned my car for 3 weeks and was in the service center the day of delivery with a problem, one week later for that problem + another, and now this 12V battery problem after only owning the car for 3 weeks.

    These are only the problems that have landed me in the service center. On my way home the navigation app told me to turn the wrong way onto a highway onramp...

    I have decided to cancel my Model 3 reservation.
     
  5. msnow

    msnow Active Member

    Joined:
    Jul 14, 2015
    Messages:
    4,237
    Location:
    SoCal
    That's not normal but the Nav sending you the wrong way is common.
     
  6. SDRick

    SDRick Member

    Joined:
    Jun 25, 2015
    Messages:
    438
    Location:
    SD CA United States
    The 12 V battery replacement is easy and under warranty although unfortunate that happened so quickly.

    Curious as to your other service center problems.
     
  7. Zybd1201

    Zybd1201 Member

    Joined:
    May 30, 2016
    Messages:
    229
    Location:
    California
  8. mkspeedr

    mkspeedr Member

    Joined:
    Jun 14, 2015
    Messages:
    245
    Location:
    Santa Clara, CA
    I read these posts and feel sorry for the minority of owners who have issues. People with issues are more likely to post problems.

    I want to post that in 25,000 hard miles - my P85D has been flawless. It has actually visited the dealer less than my BMW or Mercedes. My model is my favorite car I have owned.
     
    • Like x 3
  9. Patrick W

    Patrick W Member

    Joined:
    Mar 17, 2015
    Messages:
    842
    Location:
    SLC, UT
    Nothing made by humans is 100% perfect and I do feel bad for those who have problems but, like you, my S (closing on 30,000) has been virtually flawless. Only "complaint" is that right after I bought the car the frank had trouble closing. Quick trip to the service center and no problems since. Model 3 on order. Can't wait.
     
  10. kort677

    kort677 Active Member

    Joined:
    Sep 17, 2015
    Messages:
    1,901
    Location:
    florida.
    call it in to tesla immediately it is usually an impending contact failure which will render the car unusable. when you call they will examine your logs and schedule you for immediate service. don't wait because if you do you run the risk of breaking down and being stuck somewhere.
     
  11. DJung

    DJung Member

    Joined:
    Feb 28, 2013
    Messages:
    306
    Location:
    Newport Beach, CA
    No, it's not normal to have this many issues with a brand new car. That must be rough, sorry to hear.

    QC problems have gone away mostly especially compared to 2012 and 2013 vehicles but they do still exist. Contact the service manager to get a resolution to your liking. Maybe they can do a full vehicle inspection to make sure they catch any other problems. I'm sure they'll be more than happy to assist you so that you don't have to make more visits.

    I thought 12v battery issues were mostly sorted out already by changing the battery supplier. Maybe just a bad batch. My late 2014 needed quite a bit of TLC at the service center, but they were mostly fit and finish issues and nothing that left me stranded or any kind of major failures.
     
  12. theslimshadyist

    theslimshadyist NashVegas!

    Joined:
    Jan 4, 2016
    Messages:
    667
    Location:
    Franklin, TN
  13. KZKZ

    KZKZ Member

    Joined:
    Jun 17, 2016
    Messages:
    271
    Location:
    Calif
    Sorry to hear about all the problems with your MS.

    Unfortunately, I think Consumer Reports was right when they pulled their recommendation due to the low quality scores reported by owners and due to all the problems with their own test car.

    I'm getting more and more scared about the M3 quality.
     
  14. Mike K

    Mike K Member

    Joined:
    May 15, 2013
    Messages:
    610
    Location:
    Los Angeles
    Not likely on a brand new car. He's on the 6th or 7th revision of the battery pack and I believe the failing contractors were limited to the A and maybe B packs. It certainly shouldn't be an issue on a new car.

    OP, sorry to hear of your issues. I too would be frustrated but try to understand that what you're experiencing isn't the norm. I know that doesn't make it any less frustrating but generally these cars are pretty reliable, especially the new ones.
     
  15. Az_Rael

    Az_Rael Active Member

    Joined:
    Jan 26, 2016
    Messages:
    1,237
    Location:
    Palmdale, CA
    I wonder if you ended up with one of the "end-of quarter" push cars. If so, I would hope that once you get all this initial problems fixed up, it will settle out as a more reliable vehicle.
     
  16. mkjayakumar

    mkjayakumar Active Member

    Joined:
    Aug 18, 2012
    Messages:
    1,739
    Location:
    Plano, TX
    Why would you go to the SC for the one time abnormal slow down when driving with AP?

    On the poor navigation, every car I owned was crappy compared to the maps I get in my iPhone. But I am not sure I can blame the car manufacturer for that.
     
  17. eye.surgeon

    eye.surgeon Member

    Joined:
    Nov 18, 2014
    Messages:
    709
    Location:
    California
    You should definitely sell it and never look back.
     
  18. eloder

    eloder Member

    Joined:
    Mar 12, 2015
    Messages:
    971
    Location:
    Ohio, USA
    I'm surprised you never had a gas car go through this frequency of visits, to be honest. It's normal for most cars I've driven at one point or another.
     
    • Dislike x 1
  19. Az_Rael

    Az_Rael Active Member

    Joined:
    Jan 26, 2016
    Messages:
    1,237
    Location:
    Palmdale, CA
    Guess it depends on what brand of gas car you buy. Even my Chevy hasn't been to the shop as often for broken stuff as the OPs car, and I have 45k miles on it.
     
    • Like x 1
  20. coolgj

    coolgj Member

    Joined:
    Mar 20, 2014
    Messages:
    74
    Location:
    Atlanta
    It is not normal for most cars to be in the shop. All of my previous cars include my current focus electric, hasn't had as many issues as some of the S. My Focus Electric is currently in the shop now for tires but hasn't seen a shop in 3 years. Both of my Mercedes only went to the shop for regular maintenance.

    My brand new S90 is going to the shop in a month from now because of high pitch noise and my seat is moving when you brake and regen.

    I haven't own another vehicle where I have to wait over a month to have my car fix for warranty work. Right now I don't even drive the car because of the high pitch noise is causing headache. Went back to driving my work horse Armada which also has only seen a shop for regular maintenance when I didn't feel like doing the work myself.

    Bottom line is Telsa QC is better then it was before but it still sucks when compare to other manufacturers.
    P.S. Wife is driving the focus electric, though about putting in a order for the 3 but I will wait until they resolve the high pitch sound first.
     
    • Informative x 1
    • Like x 1

Share This Page