The experience has been miserable from the start.
1) Picking Up The Car... maximum 5 minutes review; no time for questions (which I had many). Didn't have time to even get my wife connected.
2) Defects Found... multiple cosmetic defects. Shop fingerprints in various part of the interior. Marks from the robot that placed the windshield. At first - was told unlikely they'd cover any of it. Why? I had been away on a trip after picking up the car - only 150 miles on it (getting it home) was now 8 weeks later - and didn't notice at first until a University student of mine came over to see the car - and was shocked.
3) Could Not Reach Service Person To Discuss... sales person/manager tried - but he shared that he has zero input with service. Finally got a remote person assigned - fixed some of it - but shared that some was not fixable by him - and if it were him - unacceptable.
4) Now a few months later, got an appointment scheduled. BUT - I live 1 1/2 hours away. Note said that there likely would not be a loner car - and they'd need the car for 2-3 days. NEVER has that happened to me at Toyota, Honda or Lexas (my least 6 cars). So guess what? I have to cancel the appointment - and LIVE with the defect.
5) First longer trip - and realized my "315" miles on a full charge is closer to 210! Are you kidding me? I called - and was told that I need to run the car down to 25 miles left - and charge 100% = and do this 3 times. That should make it better. Are you kidding me?
6) I was so much looking forward to getting this car. I am so much regretting the arrogance and poor service I've received ever since. Now, wishing I bought a hybrid for now and get a car from a company cares - in the future.
Anybody else having similar experiences? This has been HORRIBLE. (My only "revenge" is that I teach over 1,000 MBA students a year - and - guess what is being added to my curriculum? Strategic Service. And guess who my new example is? I'm guessing - given that they are all working MBA's - and word of mouth - I'll have some satisfaction that I can't help that I've been treated miserably - but - I can respond some.
(Note: if you happen to be near one of the Tesla Sales offices in the next few weeks - I'm planning on parking my car nearby with lemons hung all over it - and a sign with my phone number. Given their arrogance, it won't help me. But maybe it will help at least a few customer question their choice of what really is a great car - BUT - with HORRIBLE service behind it.)
1) Picking Up The Car... maximum 5 minutes review; no time for questions (which I had many). Didn't have time to even get my wife connected.
2) Defects Found... multiple cosmetic defects. Shop fingerprints in various part of the interior. Marks from the robot that placed the windshield. At first - was told unlikely they'd cover any of it. Why? I had been away on a trip after picking up the car - only 150 miles on it (getting it home) was now 8 weeks later - and didn't notice at first until a University student of mine came over to see the car - and was shocked.
3) Could Not Reach Service Person To Discuss... sales person/manager tried - but he shared that he has zero input with service. Finally got a remote person assigned - fixed some of it - but shared that some was not fixable by him - and if it were him - unacceptable.
4) Now a few months later, got an appointment scheduled. BUT - I live 1 1/2 hours away. Note said that there likely would not be a loner car - and they'd need the car for 2-3 days. NEVER has that happened to me at Toyota, Honda or Lexas (my least 6 cars). So guess what? I have to cancel the appointment - and LIVE with the defect.
5) First longer trip - and realized my "315" miles on a full charge is closer to 210! Are you kidding me? I called - and was told that I need to run the car down to 25 miles left - and charge 100% = and do this 3 times. That should make it better. Are you kidding me?
6) I was so much looking forward to getting this car. I am so much regretting the arrogance and poor service I've received ever since. Now, wishing I bought a hybrid for now and get a car from a company cares - in the future.
Anybody else having similar experiences? This has been HORRIBLE. (My only "revenge" is that I teach over 1,000 MBA students a year - and - guess what is being added to my curriculum? Strategic Service. And guess who my new example is? I'm guessing - given that they are all working MBA's - and word of mouth - I'll have some satisfaction that I can't help that I've been treated miserably - but - I can respond some.
(Note: if you happen to be near one of the Tesla Sales offices in the next few weeks - I'm planning on parking my car nearby with lemons hung all over it - and a sign with my phone number. Given their arrogance, it won't help me. But maybe it will help at least a few customer question their choice of what really is a great car - BUT - with HORRIBLE service behind it.)