Just pondering as to whether the issues that seem to pop up on these forums are indicative
They make the headlines of course (all stuff, not just Tesla)
I've picked up 3 x M3 and 1 x MS in the last 8 months. One M3 had a panel adjustment (fixed in 10 minutes at collection, and at that time they also spotted something wrong with a wheel - none of the three of us had noticed - which they also replaced)
Had a chip on the MS (its done 11K miles in 4 months) which, after repair, became a cracked windscreen which was a major saga to sort out. But Tesla had them in stock and would have fitted one same-day (if I had paid, Insurance would only use approved installer) so I think that was mostly Autoglass being utterly useless.
Dunno if the glass is "softer" per se ... there is a lot of it. Had one cracked windscreen on previous MS in 3.5 years / 90,000 miles.
Service on previous MS was typically "a week or more" if there was some part needed under warranty. But I was putting miles on a loaner instead ...
I was sideswiped on a roundabout, which caused two small dents on the doors on that side. Took months for parts to arrive, but car was drivable (I really really should have just had the dents "pulled"; Tesla Approved Bodyshop said it would weaken the Ali and under no circumstances should I do that ... well he would wouldn't he?)
Do they prioritise bigger issues
The prioritised me when my fault was classified as "undrivable" (headlight was toggling on/off Beam by itself). That was years ago though ...
I hate to think what life would be like if it was something mobility critical that needed replaced in my car.
Depends if they will give you a loaner. I've never had a problem with that (it has delayed service appointment somewhat, but where non critical I didn't care). So if warranty issue, and they do have enough loaners available??, that should be fine
If the car is bent then insurance should provide some alternative wheels ... might not be electric ones though