Still in service
. Minor imperfection in the fender that needs bodywork to fix.
I did notice that mine updated to 2021.32.21 while in service, but the app doesn't seem to have improved (even though it's in service, there's still a 404 error showing that goes away after a minute or so once it connects).
Ok, got my car serviced at Tesla… Here’s the breakdown of what happened. TL;DR: it’s been escalated to Tesla engineering who will be remotely working on the issue and reaching out to me directly the continue to troubleshoot so still unresolved.
In my experience, diagnosing these “tech” issues usually forces users like me to do all sorts of “raindances” before things get escalated. I wanted to ensure this would escalated (as it did) to get Tesla engineering to look at it.
I blocked off the time for my service appointment to walk the tech through my issue. I shared a video of the app connecting and disconnecting while staying within the app. First, he said it was an iOS app issue, so I asked if I could install the app on the tech’s Android device and see if we could repeat it. Well, sure enough, the same issue occurred on his Android device. I left him access to my car while in service (I can always change the password) to allow him to access to my car for testing purposes.
I left for home, and got a call: in working with Tesla engineers, they found that my car was being flooded with requests for access, essentially creating a DNS type situation, causing the 404 error. He asked if they could do a hard reset (unplugging battery etc), and I said sure. (Not sure how doing that would fix this problem as it sounds like an external network or server problem, but I wanted to rule everything out).
They did the hard reset and it showed a very significant reduction in network traffic trying to access my car. Went from thousands to dozens of requests per minute. That said, the problem still persists. They returned the car saying it was still safe to drive, and that Tesla engineering will continue to work on the case remotely as they are equally as stumped. It’s cool as I get an alert on my display when they’re in running diagnostics so I do know they’re working on it.
So still unresolved. I did ask for a case ID or something to share with everyone here so those who are experiencing the same thing can reference it for their own diagnostic. They didn’t have one (??) so I’m unable to share anything.
Thought I’d share my experience. If anyone else has a different experience, or has had it resolved, I’d love to hear it!
In the meantime, I’ll keep everyone posted on progress/lack of progress.