-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
Are folks getting a car to use while their car in for service?
- Thread starter Weighit
- Start date
ElectricIAC
Good-Natured Rascal
ElectricIAC
Good-Natured Rascal
I'll take growing pains over living in NJ)))))
I thought you weren't buying another Tesla due to your experience
? Sounds like you won't take growing pains.To be fair, they lowered the cost to repair MCU1 emmc failures to $400-500. This issue also applies to Model X cars with MCU1.
Oof. Basic customer service is not coddling. The current state of Tesla CS is a disaster and gets worse everyday. Everything from the delivery experience to the service experience is terrible (company wide).
ElectricIAC
Good-Natured Rascal
Should be zero if you’re still stuck with the old MCU1.I thought you weren't buying another Tesla due to your experience
To be fair, they lowered the cost to repair MCU1 emmc failures to $400-500. This issue also applies to Model X cars with MCU1.
Oof. Basic customer service is not coddling. The current state of Tesla CS is a disaster and gets worse everyday. Everything from the delivery experience to the service experience is terrible (company wide).
Agreed. It should be recalled since it applies to every MCU1.
hill
high fiber member
Tesla is getting bigger. a LOT bigger. complaints come with growing pains ... growing pains mean you have to continually buy a new set of clothing & shoes. So whether its automotive or ones own kid ... it's just part of the process.
.
My FWD freaked out. Within an hour of requesting service thru the app, a tow truck showed up and took my MX to the SC. They offered Uber, and I declined saying I'm not getting into an Uber during Covid. They put me on a list that Friday and by Monday I had a white Model S loaner. It turns out my battery died, so the SC replaced it and 'updated firmware' as well as re-calibrated the FWD. So loaners are possible sometimes. They also remarked that I was so 'relaxed' in my dealings with them. Maybe that 'relaxed-ness' put me to the front of the loaner line? Maybe not.
Got a loaner when appointment was made, No questions asked regarding getting Mx half shafts replaced due to shudder. Took 3hrs to get the work done and I was able to run errands in that time. This is in Toronto, never had issues and loaner was always given days before arriving to the appointment.
KerryOH
Member
Recent experience (April 2020) in NJ was loaner if car was due to be in service 48 hours or more, else Uber credits. More recent experience (August 2020) in Delaware for HW3/MCU 2 upgrade was an Enterprise Ice rental, paid by Tesla. Had the car 3 days actual work took a few hours from what my app told me. In fairness, Wilmington is relatively small compared to Paramus and Hillside SC. I was happy to have the rental, it allowed me to see just how spoiled I am with my MX.
Sunshine State
Automotive Enthusiast
We had an RX450h a few years ago and when we brought ours in they always had a fresh clean RX loaner for us. I wondered why their Lexus cafe was always busy and my service told me that because they always offer anytime complimentary wash and vacuuming they have 8-12 regular visitors meeting for free morning coffee and pastries. The Lexus cafe looked like a small Starbucks and even served Starbucks coffee. To be fair we did get bottled water at Tesla service but they have now cut back and only have half size bottles.
Sunshine State
Automotive Enthusiast
Today I‘m currently driving a 2020 Infiniti QX60 loaner for my Infiniti in service. We also own several BMW’s that my adult children drive and we have never had anything other than current year BMW loaners. We had Mercedes and Lexus cars until a couple years ago and had the same excellent loaners from them. I think the only companies that don’t give loaners are non luxury brands. Luxury car brands provide financial support for the loaner fleets and when the dealer sells the loaners as CPO vehicles they make a profit above regular retail new car sales. An individual Lux dealership may have a reason to not provide a loaner but it isn’t for a lack of financial support.
Last edited:
Sunshine State
Automotive Enthusiast
Loaner fleets are supported by Luxury brands and generate additional profit as well goodwill with the customer. We have been in the auto dealership industry my entire life and this has always been the case, non luxury brands don’t offer the support.
Sure, my Cadillacs had something very similar. To be fair, the only thing I ever needed on either of my Caddy’s was routine maintenance - oil change and tire rotation. So I’d usually just wait for those. Once there was a CUE software update that was going to take a while - they offered me a loaner but I just asked if they could shuttle me home. I only live 10min away, work from home, and figured I’d save the loaner for someone who could really use it.
I treat my Tesla the same way. Same day work, a shuttle is fine (ie Uber). Beyond that, we’ll talk loaners but even then - I work from home so a day or two without my car isn’t a big deal.
I’m further now from my Tesla SC (25 mins) than any of my prior cars .... and it’s still not a big deal.
I guess I’m just a low maintenance customer (hopefully, like my 3 & X!)
Tom Kilroy
Member
When there were 75,000 Teslas on the road Loaners were generally available.
Now with over a million, loaners are a thing of the past.
Now with over a million, loaners are a thing of the past.
KentuckyX
Member
I had a loaner for 5 days this past week while my X was getting a Power Steering issue resolved.
Most SC don't even have enough lot space for end of quarter deliveries, much less a Tesla owned loaner fleet.
30 million cars in ten year. I assume the master plan is to simply ship repair parts to owners homes and we will all be Rich Rebuilds. Time to start brushing up on video editing skills and dry humor.
