Had my first chance to try out the service request today. When I left home this morning the screen stayed in night mode and then I realised the GPS location was stuck at home and not moving.
Got to work, did a two button reset. Fixed the screen but GPS was still showing at home. Used the service request, was pretty impressed with the process, they booked an appt for Tuesday morning, about 2 mins drive from work.
When I got back in the car and started driving though, the GPS was working again. Not sure if the two button reset fixed it or if they had logged in.
I like the process though, reassures me that if something goes wrong it's nice and easy to request service.