@nick888: it's not that they are blaze about it, it's the way in which the Sales Assistant's (SA) have been trained. @Herston there was a couple of chrome polls with red cord to guide the shlep (me) through the door to the counter (bunnings folding tables) where a few guys were standing around talking with laptops in front of them.
They greet you and ask your name; Program your key card and phone. One then guides you to your vehicle. Presents you with the key card and shows you how to open the car and while you are in sensory overload, asks you if you have any questions, then leave you to it. If you have further questions, you can hunt a SA down. Mostly the SA stand around chatting.
They are in a rental warehouse with zero real costs, employ young guys that know bugger all about the product, other than what can be read in the owner's manual and generally know less in-depth stuff than the customers. Can only imagine what a pittance they are getting paid. All but the most rudimentary questions are met with "book an appointment through the app". Don't get me wrong, I am not disgusted with the SA's as that is the way in which they are trained. They were all pleasant and attentive enough when questioned.
Now I'm going back to bed, to get out the other side!