diplomat33
Average guy who loves autonomous vehicles
I suspect some of the reluctance to use robotaxis stems from the lack of control that a passenger has. When using a human driven taxi, passengers have, at the least, an illusion of control in that they can talk to the driver. Perhaps, if RT companies provided some sort of interaction with the driving computer so if someone says, "watch out for that kid up there," the car could respond with, " I see the child, sir, I've determined that there is only a 12.79% chance of her running into the street in front of us, but I have my virtual foot on the brake pedal just in case." Or, it could even say things without prompting like, "Whoa! Did you see that idiot swerving in the lane? He must be drunk! I'll give him plenty of room while I livestream him to the nearest robocop."
Obviously, I'm being a bit facetious, but providing some interaction between the passenger and robodriver might be helpful.
Lack of control is definitely part of the resistance to robotaxis. I can imagine it can be a bit scary at first to be in the back seat of a car with no human driver since you have to totally trust the invisible "driver". But there is also the lack of control from people outside the robotaxi too. There was a person on Twitter who told me that robotaxis need to communicate with pedestrians to let them know that they see them and will stop so that pedestrians can know if it is safe or not to walk in front of the robotaxi. She had a bad experience with Cruise not slowing down when her husband was crossing the street, she does not feel like she can trust walking around robotaxis. This is one area where a change in mindset will be required. We are so used to interacting with other human drivers where we can give a hand signal or head nod to communicate intent. We can't do that with a driverless car. There is also the lack of control from law enforcement and first responders. Again, with humans, they can communicate and tell the human driver what to do if a road is closed etc... But with a driverless car, first responders feel helpless since they can't do anything if the robotaxi is stuck or in the way.