You catch more flies with honey and vinegar. I'm sorry this happened to you, Tesla is clearly in the wrong, but reading between the lines your attitude doesn't seem to help much.
Can you post pictures of the scratches? Are they road debris scratches or clearly not possible from road debris?
They screwed up, they offered you a free service in compensation, as well as a loaner while your car gets fixed. You ask them to give you something that's worth 4x more than what you got.
The way I see it, they had someone deliver the car from VA to NJ. Do you think that person works for free?
Would do you mean you could not be responsible for them? You didn't check the car upon delivery and then drove for 8 miles to get home... Yes, they were likely there before, but it is your responsibility and a lot can happen in 8 miles.While doing so, we notice 3 deep scratches on the rear driver’s side bumper close to the wheel well, which we did not see the night before and could not possibly be responsible for.
Can you post pictures of the scratches? Are they road debris scratches or clearly not possible from road debris?
Why do you think you are entitled to a $2k upgrade?When we respond that we are not satisfied and that we think we should get the 2K$ upgrade to the 75d
They screwed up, they offered you a free service in compensation, as well as a loaner while your car gets fixed. You ask them to give you something that's worth 4x more than what you got.
Do you have it in a contract stating that the car will be delivered on a truck?He admits that our car was driven from Tyson’s Corner to NJ (226 miles). Why have they kept our 1000$ for truck delivery when the service was never rendered and it was never disclosed that this substitution was made? Isn’t that perjury on top of a contractual lapse given it was part of the terms of payment and delivery of the product purchased?
The way I see it, they had someone deliver the car from VA to NJ. Do you think that person works for free?
Again, people don't work for free.Next, the 1 year value based on the 3 year servicing appears to be $1600/3, or 535$. As far as I’m concerned, we haven’t even broken even on our delivery fee.
Seriously? Why not include interest on $85k into this calculation also?Otherwise, our car is sitting in the garage because we wanted it wrapped before use to avoid wear and tear on the paint. So 2 months of insurance at 300/month = 600$
That's irrelevant to what Tesla did wrong though, right? So why bring it up?We’ve spent another almost 7K on the in home charger install and required electrical work as well as the paint wrap.