I love Tesla but have been a number of recurring themes with over promising and under delivering, manufacturing issues (roadster, S, X, and 3), and poor customer service in certain areas and great customer service in other areas. As they grow and try to improve, some things stay the same.
We have to look at the website in terms of when we purchase something. What is being advertised vs what's being delivered. This is where Tesla has lost lawsuits whether that's in horsepower figures or feature timelines.