Ugh ok let’s unpack this. Because this video does a great job of depicting some frustrations but is kind of a one-off in others.
First, PAAK works pretty well. Not as good as the fob and I can relate to some of their frustrations, but it is generally pretty reliable. I use it exclusively, and while there are occasionally delays where I have to wait a few seconds for my door to open, and I even had to enter my backup passcode twice in the last month, it works pretty well. Other posters have also observed that PAAK is improving quite a bit.
Second, the recall that isn’t really a recall PAAK field service recommendation is real. And their experience with a dealership not being prepared to install it is real. I got the same update notice, scheduled an appointment, and it was cancelled a day later by the dealership because they only have one guy who is certified to install those updates and he is on vacation. They recommended I wait for the update to be pushed OTA instead. They do not want to perform it. Now, I think the dealership in that video was feeding them bullshit about bricking the car - but otherwise I generally agree with the broader point that dealer servicing of the Mach E remains generally poor at this time. They don’t have enough trained service techs, and they just aren’t knowledgable enough about what Ford is doing. As a forum user, I typically know way more about issues than the service center does.
So bottom line, the frustrations in this video with Ford communication and service centers are very real, even if the particulars are probably too extreme. None of that is an excuse. But some of this is to be expected early on.