Charge door not opening

[fsl2102]

My charge port opens with my home charger button after the update - 2023.38.9. Just point it near the tail light and click

2023.38.9 not going to fix this issue. It'll come back. Service center update my X to this version try to fix this issue, but issue came back when I pickup my car.

Concern: Customer states: Charge port door does not open when pressing the charger handle
button. Had tried mobile connector, wall connector and supercharger, none of them work.

Repair Notes: Verified customer's concern. Installed latest firmware update and rechecked. Verified charge port door opens when using charge cable handle.
Correction: Diagnosis: Low Voltage Circuit Integrity Check

Latest reply from service center:
Good morning, the charge port issue needs to be investigated further. We will create a follow up. Currently we do not have solution and will follow up once we determine the root cause. We were able to get the button to work after updating the software. Now we understand the issue still remains. Our virtual team will start the review process. Thank you.

 

[tesltoronto]

Ok. Thanks. My X Plaid is Oct 2023. The charge port never opened with the charger. But after the update it started working. Let us see.

 

[SunnySideUp]

My post from another thread on this same issue. Its firmware related. I just updated to 2023.38.9 and the door worked for 1 day before going back to not opening with the charger wand button:

 

[theslimshadyist]

My issue was resolved with 2023.38.9 that was pushed to my car about a week ago.

 

[ElectrkBugaloo]

My issue was resolved with 2023.38.9 that was pushed to my car about a week ago.

It will break again. Mine worked for a bit after the same update but then eventually stopped again.

 

[neo1738]

Exactly it works after an update because the bt module gets rebooted. After a while it stops working and you have the same problem over and over again.

 

[theslimshadyist]

Exactly it works after an update because the bt module gets rebooted. After a while it stops working and you have the same problem over and over again.

Well, that's a bust!

 

[Milan Djabirov]

Ok, so this happened to me on my Nov made 2023 MXP so searching brought me here. Both my mobile and Tesla wall charger won’t open the X’s charge port no matter how i position them or how I press the charge wand button. My model Y works fine so the charge wands are ok. I’m on 2023.38.9 and this is the 2nd firmware pushed right after purchase and the charge port never worked regardless of firmware. What the heck is going on, how can such a simple issue be so wide spread?

I have service next Tue so will verbally raise it. The app is not allowing to add additional issues to an existing service without that forcing a reschedule. Such a customer friendly feature indeed

 

[SunnySideUp]

Mine started to operate normally after updating to 2023.44.1. It’s been a few days and still going strong. Before, it would stop a day later after update.

 

[Tz00]

Mine started to operate normally after updating to 2023.44.1. It’s been a few days and still going strong. Before, it would stop a day later after update.

Same here, it has worked fine for a couple weeks now, whereas before it would only work for a day or two after an update.

 

[fsl2102]

Ok, so this happened to me on my Nov made 2023 MXP so searching brought me here. Both my mobile and Tesla wall charger won’t open the X’s charge port no matter how i position them or how I press the charge wand button. My model Y works fine so the charge wands are ok. I’m on 2023.38.9 and this is the 2nd firmware pushed right after purchase and the charge port never worked regardless of firmware. What the heck is going on, how can such a simple issue be so wide spread?

I have service next Tue so will verbally raise it. The app is not allowing to add additional issues to an existing service without that forcing a reschedule. Such a customer friendly feature indeed

Send message for any additional issues to service center SA under Tesla App Upcoming appointment --> Messages. Service advisor can add them for you without reschedule.

 

[fsl2102]

Mine started to operate normally after updating to 2023.44.1. It’s been a few days and still going strong. Before, it would stop a day later after update.

2023.44.1 is better than 2023.38.9, but still not fix this issue.

 

[Jimmyduc]

my 2023 XP charge port door now working great after recent software update with wall charger wand, knock on wood! Opens it from 3 feet now, never did that before!!!

 

[Milan Djabirov]

I got 2023.44.30.6 today and from never working it went to working in the 1 try after upgrade- so definitely this addressed something

 

[Anish3232]

I got 2023.44.30.6 today and from never working it went to working in the 1 try after upgrade- so definitely this addressed something

Same. Started working for me after the 30.6 update. Never worked before.

 

[trinitycadet]

The charge door was working for me on my 2023MX and suddenly stopped. I added myself to my Tesla charger and it started to work again. Could the settings on the charger have something to do with it?

 

[Milan Djabirov]

Stopped working again after working for 1 day post software upgrade. Car’s in service for some other delivery issues and added to the list. Will see what comes out of it.

 

[Anish3232]

Stopped working again after working for 1 day post software upgrade. Car’s in service for some other delivery issues and added to the list. Will see what comes out of it.

Did you get a loaner vehicle? I have 4-5 things to get looked at (1st appt) after taking delivery and they told me they will let me know when I bring it in if they will keep the vehicle etc to fix the problems. I know it will take at least 1-2 days to get it fixed. Problem is I live 90 mins away so it’s kind of a pain not knowing and will have to make my wife drive separately in case they don’t give me a car. Really frustrating since I never had an issue getting a loaner vehicle when my MYP was in service in the past. I asked two times if they would just give me a car and if it’s fixed the same day I will bring it back the same day.

 

[Milan Djabirov]

Did you get a loaner vehicle? I have 4-5 things to get looked at (1st appt) after taking delivery and they told me they will let me know when I bring it in if they will keep the vehicle etc to fix the problems. I know it will take at least 1-2 days to get it fixed. Problem is I live 90 mins away so it’s kind of a pain not knowing and will have to make my wife drive separately in case they don’t give me a car. Really frustrating since I never had an issue getting a loaner vehicle when my MYP was in service in the past. I asked two times if they would just give me a car and if it’s fixed the same day I will bring it back the same day.

The service center is only 4 miles from me, so I opted out from a loaner. But you should ask for one. They used to give Uber credits as alternative till last year but some narrow minded beancounter axed that. Don’t take no as an answer.

 

[Anish3232]

The service center is only 4 miles from me, so I opted out from a loaner. But you should ask for one. They used to give Uber credits as alternative till last year but some narrow minded beancounter axed that. Don’t take no as an answer.

Yeah I wish I was closer. Both service centers are 90 minutes away and they must have loaners if he said they would determine on site. Seems silly. I will have my kids with me so I’ll try and get a car before my wife arrives.