fsl2102
Member
2023.38.9 not going to fix this issue. It'll come back. Service center update my X to this version try to fix this issue, but issue came back when I pickup my car.My charge port opens with my home charger button after the update - 2023.38.9. Just point it near the tail light and click
Concern: Customer states: Charge port door does not open when pressing the charger handle
button. Had tried mobile connector, wall connector and supercharger, none of them work.
Repair Notes: Verified customer's concern. Installed latest firmware update and rechecked. Verified charge port door opens when using charge cable handle.
Correction: Diagnosis: Low Voltage Circuit Integrity Check
Latest reply from service center:
Good morning, the charge port issue needs to be investigated further. We will create a follow up. Currently we do not have solution and will follow up once we determine the root cause. We were able to get the button to work after updating the software. Now we understand the issue still remains. Our virtual team will start the review process. Thank you.