Charge port open button not working on HPWC handle

[andrewket]

I had an electrician install my HPWC today. It's working fine; well, at 60A anyway. I'd love some news from Tesla on when we're going to get a fix so we can charge at 80A, but that's a different issue. My issue is that the button on the handle is not opening my charge port door. It works fine with the UMC. If I open the charge port door from inside the car, charging works AND I can stop charging/disconnect the handle from the charge port by pressing the button on the handle (is there a better name for this? handle?). So the button is at least partially working. I looked in the HPWC installation manual and there doesn't appear to be a "pairing" step required. My understanding is that any Tesla model S charger should be able to open any Model S charge port door as long as the car is unlocked or your keys are nearby. I did have my keys on me, and the car was unlocked.

Any ideas? Anyone else have this problem?

Thanks-
A

 

[mknox]

My UMC no longer opens my charge port. For a while now, I've had to unlock the charge port from the screen anyway because if I used the UMC's button, the connector would not lock and the car wouldn't charge.

I'll get Service to look at it when it's in, but I have a workaround for now.

 

[FlasherZ]

The transmitter in the HPWC's connector may be bad or something wiggled loose. Try holding the handle just over the left edge of the rear liftgate glass (try about 1/3 the way up) and push the button. My UMC had to be replaced because it would only work about 50% of the time it was held up to the glass on the liftgate.

 

[andrewket]

The transmitter in the HPWC's connector may be bad or something wiggled loose. Try holding the handle just over the left edge of the rear liftgate glass (try about 1/3 the way up) and push the button. My UMC had to be replaced because it would only work about 50% of the time it was held up to the glass on the liftgate.

Thanks for the hint. Replacing a UMC is easier than an HPWC .

 

[andrewket]

It started working without any changes. Could the transmitter have a small battery that charges while you're charging the car? I had the note that the cable organizer would be shipped in February, so my unit has clearly been in the box awhile.

 

[Hank42]

I had an electrician install my HPWC today. It's working fine; well, at 60A anyway. I'd love some news from Tesla on when we're going to get a fix so we can charge at 80A, but that's a different issue. My issue is that the button on the handle is not opening my charge port door. It works fine with the UMC. If I open the charge port door from inside the car, charging works AND I can stop charging/disconnect the handle from the charge port by pressing the button on the handle (is there a better name for this? handle?). So the button is at least partially working. I looked in the HPWC installation manual and there doesn't appear to be a "pairing" step required. My understanding is that any Tesla model S charger should be able to open any Model S charge port door as long as the car is unlocked or your keys are nearby. I did have my keys on me, and the car was unlocked.

Any ideas? Anyone else have this problem?

Thanks-
A

Same Problem here.

 

[andrewket]

Same Problem here.

Mine started working on its own a few hours later. Try it tomorrow.

 

[B-Chicago]

I'm 50/50. Seems like it is pretty sensitive. If I lock/unlock the doors, it sometimes works upon the unlock. Then again, it always works from the inside, so never really a major problem.

 

[B-Chicago]

I was at the SC and they told me the charging door sensor is in the back windshield, not the door itself (which I thought). Now I hold the charger a little higher up and it at least seems to work better. Not sure if it really makes a difference or if I have just had luck for the last few days, but worth a try if you are having trouble.