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Littleton was insane today. So many cars going out to new owners.
Sorry I didn't report back yesterday but I was having way too much fun!
I arrived at Littleton at 9:50, 40 minutes before my scheduled appointment (just how my transportation worked out). They were fine with that, I checked in, and went into the showroom.
I was greeted within a couple of minutes and the girl took my name and went to look for my paperwork. After spending a minute or two combing through the folders with the day's queue of paperwork, I could see her getting worried. She apologized and said she needed to go check something and my stomach sank.
She went into the back room and, luckily, emerged with my paperwork a few minutes later. She said my car had gotten in late the night before so they had done my paperwork at the last minute. She reviewed the MVPA with me and asked me to sign and pay, but I asked if I could see the car first. She said no problem, I had to wait about 10 minutes while they pulled the car around and finished detailing it, and then I got to inspect with no pressure.
All I found was a tiny 1mm paint chip along the edge of the driver's door (looked like the door had been opened into something), some fine scratches on the center console, and the charging door is not flush. I was told to take pictures of everything and email them to the service center by end of day Monday and they would make arrangements to fix everything.
Otherwise it looked perfect. Paint, glass, panel gaps, interior, everything looks perfect. The car had 4 miles on the odometer.
I went back inside, signed the MVPA, wrote a personal check for the full amount, went outside, and spent 5 minutes with a Tesla employee going over the car. He helped me get the app working and set up my phone key settings. I told him I already knew how to drive and charge it. I spent a few more minutes in the car getting everything set, and then I drove home!
The whole process was definitely quick, but it felt efficient rather than disorganized or rushed. Which was refreshing after the *sugar* show of miscommunication and chaos leading up to my delivery!
As everyone here already knows, the car is unbelievably fun and worth the wait. We're planning to spend today driving through the mountains.
I picked up a MSM AWD VIN 113xxx yesterday, it still went orange on top when I washed it today.
Congratulations to all the new owners. My heart goes out to those delayed. It will be worth it, I promise!
I don't think it was clear for many of the new buyers which line they needed to stand in. Perhaps there was supposed to be someone pointing them to the correct line but I saw buyer after buyer at the "orientation/delivery" line that had to be sent back to the paperwork line. I think people were just coming in and standing in line and weren't aware that the two lines were for different steps of the process. I'll make some suggestions for next time. I think a couple signs such as "Step 1 - Paperwork" and "Step 2 - Delivery/Orientation" would've saved a lot of buyers a lot of time standing in (the wrong) line. I know your issue was more involved than most, seeing as you were waiting so long. There was still at least one buyer waiting when we finally left after 10:30 pm. Hopefully she got her car!As mentioned, Littleton was crazy Saturday evening... We were one of the outliers, the process was not smooth at all. They didn't have our paperwork and couldn't figure out what was going on for the longest time. We were there almost 5 hours, didn't leave until after 10:00. Luckily some of the volunteers (Frank, David - thank you!) would poke their heads in and try to get updates for us. Apparently it was some kind of issue with the trade-in and how it was working with the loan. Didn't really get a full explanation, but to be honest at that point, I just wanted to get home and get my kids to bed.
The car itself is amazing. Didn't notice any issues with it at all, with the possible exception of the left turn signal issue. Definitely more of a fun commute this morning!
I've got the turn signal issue as well. What's the consensus on this? I was hoping it would be fixable with software, but I read another thread on TMC forums that said it was the steering column control module and that it needs to be replaced.
Has anyone here had this fixed yet? If so, what was your experience? I made an appointment for October 9th.
I don't think it was clear for many of the new buyers which line they needed to stand in. Perhaps there was supposed to be someone pointing them to the correct line but I saw buyer after buyer at the "orientation/delivery" line that had to be sent back to the paperwork line. I think people were just coming in and standing in line and weren't aware that the two lines were for different steps of the process. I'll make some suggestions for next time. I think a couple signs such as "Step 1 - Paperwork" and "Step 2 - Delivery/Orientation" would've saved a lot of buyers a lot of time standing in (the wrong) line. I know your issue was more involved than most, seeing as you were waiting so long. There was still at least one buyer waiting when we finally left after 10:30 pm. Hopefully she got her car!
Nice meeting you and hope you and your family enjoy the car(s).
I think most deliveries went pretty smoothly but there were several throughout the day that took longer to process. I volunteered for over 12 hours on Saturday and whenever I saw someone standing for a long time by the 'orientation' queue, I made a point to try to help escalate those deliveries. I asked if someone was helping them and if the car was already showing up in the app. I would then have them pull out their phones and check the location of their vehicles. Then I would run around the lot and work on getting those through the detailers next and then was able to handle some of those deliveries or pass them off to other volunteers. There were a few cars that had mobile access disabled. It wasn't that hard to track those cars down during the day but once it got dark, it made it a lot more difficult...especially considering the number of midnight silver. blue and black cars they had on the lot. For one Model S delivery, I went around the entire lot multiple times and eventually had 3 Tesla employees helping search for it as well. We finally found they had moved it into a service bay for a minor cable repair. They hadn't updated the vehicle location in the computer yet which is why we couldn't find it where it was supposed to be!
That's what I thought too until DA made me think it's back by popular demand sounding very confident it was happening...False alarm I guess.I don’t think they go orange anymore, the UV coating that caused that is now built into the glass.
Outside, if the back window is sprinkled. Used to show orange tint previously - until summer.I didn’t notice a specific colored tint. Mine is 9/18 build. Do you mean looking from inside or outside?
I've got the turn signal issue as well. What's the consensus on this? I was hoping it would be fixable with software, but I read another thread on TMC forums that said it was the steering column control module and that it needs to be replaced.
I'm frankly not even sure whether I have the turn signal issue or not. On Wednesday when I picked up the car the turn signal seemed to be working perfectly. A light push gave me 3 blinks both directions. A hard push gave me constant blinking both directions. A second light push would turn off the constant blinking in both directions. And of course completing a turn would turn off the blinker, too.