Don't disagree with any of that.
I guess it's a fair complaint, however, that there is a middle ground to be found between the performative "thanks for giving us a load of money for a car, here's some flowers for the wife" and Tesla giving you a key card in a rainy car park and essentially saying "there's your car, off you go".
I had my car delivered to me under cover during lockdown, and I am tech savvy enough to know what I'm doing, and I find the whole "pulling a silk sheet off the car" thing cringeworthy, but I would like to think there is some level of personal touch (COVID notwithstanding) when people collect cars now, but it doesn't really sound like there is.
My last tesla was during covid so was very hands off. This time in Southampton it was quiet, but the guy I collected from was polite, asked me if I needed any assistance with the car and to let him know if I had any questions - I knew the process so just went out to check over the car so he was happy to leave me, but also happy to walk me through stuff depending on my needs. I liked that contextual element.
While I was checking over my car, the sales/handover assistant was over the other side of the tent helping another customer with getting familiar with the car.
That balance works for me