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Response from my SA:
“If you previously paid for a repair for the specific part and condition covered by the program and the paid repair was within the Warranty Adjustment Program period, you may be eligible for a refund subject to certain terms and conditions.”
We will contact owners of affected vehicles with more information on reimbursement eligibility, terms and conditions, and how to request reimbursements by or before February 2021.
“If you previously paid for a repair for the specific part and condition covered by the program and the paid repair was within the Warranty Adjustment Program period, you may be eligible for a refund subject to certain terms and conditions.”
We will contact owners of affected vehicles with more information on reimbursement eligibility, terms and conditions, and how to request reimbursements by or before February 2021.
whitex
Well-Known Member
Did the SA mention where to lookup the "specific part and condition", "Warranty Adjustment Program period", and "certain terms and conditions"?
What vehicles are covered under this Warranty Adjustment Program?
This Warranty Adjustment Program covers vehicles equipped with the 8GB eMMC for 8 years from the date of delivery to its original owner or 100,000 total odometer miles, whichever comes first (the “Warranty Adjustment Program period”), subject to the terms of the original Basic Vehicle Limited Warranty. To be eligible for the Warranty Adjustment Program, your vehicle’s 8GB eMMC must be experiencing a malfunction due to accumulated wear during the Warranty Adjustment Program period. A vehicle inspection and diagnosis by Tesla Service, upon experiencing the symptoms outlined above, can confirm your vehicle’s eligibility.
Also looks like a limited warranty and not all failed chips will qualify.
This Warranty Adjustment Program covers vehicles equipped with the 8GB eMMC for 8 years from the date of delivery to its original owner or 100,000 total odometer miles, whichever comes first (the “Warranty Adjustment Program period”), subject to the terms of the original Basic Vehicle Limited Warranty. To be eligible for the Warranty Adjustment Program, your vehicle’s 8GB eMMC must be experiencing a malfunction due to accumulated wear during the Warranty Adjustment Program period. A vehicle inspection and diagnosis by Tesla Service, upon experiencing the symptoms outlined above, can confirm your vehicle’s eligibility.
Also looks like a limited warranty and not all failed chips will qualify.
whitex
Well-Known Member
They sent me the email even though they KNOW I already have more than 100K miles otherwise I would have thought it was a trick to get me to upgrade my v8.1 to v10
I guess we have the first part pf the answer:
It will be interesting to see the conditions on the reimbursement. It might include something like the third-party has to provide warranty for their repair to the 8-year/100k mileage point. (Tesla isn't likely to warranty a third-party repair.)
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Probably will not know yet - From the email -
If you have already paid for repairs that meet the conditions of the program, you may be eligible for reimbursement. Tesla will send reimbursement details and eligibility by February 2021.
That’s a long window. Looks like they will cover anything done 3rd party up to now (including time for boards currently in transit).
I believe this means 3rd party repair only if performed before 11/19/2020
GoBlue88
Member
Got the same email just now. Already paid Tony for a 3rd party repair, which looks like is non-reimbursable. Pretty lame how long it took Tesla to come clean on this.
That said, I'm completely happy with Tony's repair, so whatever.
That said, I'm completely happy with Tony's repair, so whatever.
I found this list of firmware changes that are designed to improve eMMC life:
It looks to me like they are going to cover third-party repairs. But details are yet to come. I suspect one of the details is that the third-party has to warranty the repair to the 8 year/100k mile point. (Tesla isn't going to warranty third-party repairs.)
Tesomega
Member
I am pretty sure Tesla will find a way to wiggle away from 3rd party warrant repair issues. Same reason you cannot go to them for slow boots etc.. did I mention that it does not cover diagnostic fees?
The information they have doesn't say that. It sounds to me like they cover the diag fees as long as they are for "the part and condition described" in their warranty adjustment program.
Hi. I’m fairly new to this specific thread but did get the email. I currently have a 2013 MS P85. At one point my MCU was replaced due to air bubbles but I’m not sure what version they changed me to. At that time Tesla also upgraded me for free to 4G. My center screen is working but I have noticed the following...
car is much slower to turn on. The binnicle display above the steering wheel stays dark for a while before finally powering on
my nav doesn’t have route lines in the map. If I reset the center display they will reappear but then after a few drives they disappear again
My phone contacts are not loading on the car from my iPhone
the usb drive with my music occassionally has to reload and takes a long time to register.
has anyone experienced these and are these signs of an upcoming failure. I checked the list of possible warning signs on the lead in for this thread and these do not seem to be on the list.
Thanks in advance.
car is much slower to turn on. The binnicle display above the steering wheel stays dark for a while before finally powering on
my nav doesn’t have route lines in the map. If I reset the center display they will reappear but then after a few drives they disappear again
My phone contacts are not loading on the car from my iPhone
the usb drive with my music occassionally has to reload and takes a long time to register.
has anyone experienced these and are these signs of an upcoming failure. I checked the list of possible warning signs on the lead in for this thread and these do not seem to be on the list.
Thanks in advance.
whitex
Well-Known Member
Tesla doesn't warranty the MCU till 8 years of 100k mile either (2 year, 25K miles warranty only IIRC), so why would they expect the 3rd party to cover it? Or have they retroactively extend all MCU warranties to 8 year/100k now?
They have retro-actively extended the warranty on the MCU1 eMMC to 8-years or 100k miles, whichever comes first. So I can't see them paying ~$600-700 for a third party repair, and then being on the hook to re-repair it if the third-party used a part that fails during the extended warranty period.
that’s still cheaper than refunding the MCU1 replacements that they made people pay for before the daughter card was available.
I can see them refunding the 3rd party one time cost, but not taking over warranty.
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