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CPO Experience/Process December 2018
- Thread starter robertmanning
- Start date
SBDPlaid
Member
I think you all will find this video of a fairly prominent automotive YouTuber and his terrible Tesla CPO experience interesting! To say the least, this horrible customer service is definitely the norm rather than the exception with Tesla. So sad to see this crap with a company that is making an AWESOME product!
My wife and I both purchased new Teslas in October and December, and we have also had a terrible experience, other than the actual vehicles (MX 100D and MS P100D), they are awesome!
My wife and I both purchased new Teslas in October and December, and we have also had a terrible experience, other than the actual vehicles (MX 100D and MS P100D), they are awesome!
Great video! Sounds exatcly like my situation. Put a deposit on 11/23 and still havent got my model s yet! Still waiting on the title?! Beyond frustrating.
Update: I got the car and it’s amazing! It was immaculate. There were no photos of any blemishes and there weren’t any surprises at pickup! My only concern was what looked like rust residue in the wheels and door hinges and bottom of the space at the front bumper. I went over the car with a flashlight and took my time. I then drove it 250 miles with a stop about midway to test out a supercharger.
This morning I figured out how to see the tire pressure display and was shocked to see one tire reading 76psi. Front right. I haven’t checked it with a guage yet, but I will.
Other than that, amazing. The car pretty much drove itself most of the 250 miles. It was 26,230 when I took possession and now it’s 26,489! Less than 15 hours later.
I've had radio silence since putting down the deposit too. Similar question about taxes as Rich in the video.
I actually see another MS 85 that I like better in the interim, that I can p/u and save the 2K shipping and come out the same as an MS 70. How flexible are they in switching?
Maybe, just maybe, this video helps in fixing things. Then again, Tesla obviously does not care so...
Good, congratulations!! I did my first supercharger test today and everything worked well.
Something I didn't know. The family and I went to see a movie while the car was charging in the mall parking lot. I got a notification on my watch while I was in the movie that the charge was complete. AND it said if I didn't remove the car from the supercharger, I could be charged a fee. I didn't know this. Makes sense, but didn't know. I was able to use the app to apply more charge to the battery to buy me time to get to the car. There is a five minute grace period to unplug your car. 50 cents a minute charge if the supercharger bays are 50% full and 1 dollar/min if the bays are 100% full.
Rule:
"
Supercharger Idle Fee
We designed the Supercharger network to enable a seamless, enjoyable road trip experience. Therefore, we understand that it can be frustrating to arrive at a station only to discover fully charged Tesla cars occupying spaces. To create a better experience for all owners, we’re introducing a fleet-wide idle fee that aims to increase Supercharger availability.
We envision a future where cars move themselves once fully charged, enhancing network efficiency and the customer experience even further. Until then, we ask that vehicles be moved from the Supercharger once fully charged. A customer would never leave a car parked by the pump at a gas station and the same thinking applies with Superchargers.
The Tesla app allows owners to remotely monitor their vehicle, alerting them when their charge is nearly complete and again once fully charged. For every additional minute a car remains connected to the Supercharger, it will incur an idle fee. If the car is moved within 5 minutes, the fee is waived. Idle fees apply when a Supercharger station is at least 50% full, and double when the station is 100% full. To be clear, this is purely about increasing customer happiness and we hope to never make any money from it."
Well, I was trying to find the fog light button on my Model S, during delivery and the rep and I didn't know why it wasn't there. I told her it was listed in the options, but we couldn't find it. I received an email today from the CPO specialist saying,
"I reviewed the vehicle configuration and notes from us reviewing the order. I do not recall us discussing fog lights and this is definitely not included with the vehicle. We reviewed the vehicle has LED headlights, is that what you were referencing?
I would need to double check the price and availability, but I believe our service dept. offers fog lights as a retrofit."
Okay, first, my car does not have LED headlights as it is a 2014 model and that wasn't an option in 2014. But fog lights was definitely listed on my vehicle. So I sent this proof today. We'll see what happens. Why can't things just be easy??
"I reviewed the vehicle configuration and notes from us reviewing the order. I do not recall us discussing fog lights and this is definitely not included with the vehicle. We reviewed the vehicle has LED headlights, is that what you were referencing?
I would need to double check the price and availability, but I believe our service dept. offers fog lights as a retrofit."
Okay, first, my car does not have LED headlights as it is a 2014 model and that wasn't an option in 2014. But fog lights was definitely listed on my vehicle. So I sent this proof today. We'll see what happens. Why can't things just be easy??
Update to my update...
I finally figured out how to check the tire pressure and found the front right had 76psi. I thought it was a mistake. But no, gauge showed it was accurate. I let a lot of air out and said a lot of expletives directed at Tesla and was thankful nothing disasterous happened. Sent them an email letting them know there was a problem in their process. Told them about their dangerous negligence.
Hi Robert,
Would you be able to PM me that checklist as well? I should be picking up my used Model S this week (at least that's what they're promising - I've placed the order on 12/15), in New Jersey.
Thank you!
I'd like a copy of the checklist too if you can share it. Hopefully I'll be picking up a model S later this month...
Thank you all for the info in these forums and Robert for starting this thread for updates on December delivery experience. I just posted my experience for the pickup this Saturday in another thread but adding a link here also for those following updates here:
Need help with CPO questions
Need help with CPO questions
I have an extensive checklist that I created from various online sites. I'm pasting it here. Hope it helps.
Checklist for Tesla Pickup
- A copy of the completed inspection checklist - it is quite extensive
- A copy of the specs for the alignment
- A "Due Bill" form. This is the legal document that says what they owe you at time of delivery. Be clear with them that you are going to inspect the car carefully and any items that need to be corrected will be written down and provided to you on the form. Make sure you check all the glass and the insides of the rear tires as this is where the excessive wear shows. Look for door dings, misaligned panels, excess wear on the inside, etc.
-Tread gauge to check all treads inside and out on all tires for even wear
Online Checklist http://www.teslachecklists.com/model-s-delivery-checklist/
——————————
The only things you might want to have handy before the car turns up are:
Your phone (to test in the car and take lots of pictures/videos)
A friend to take photos/videos - you’ll be too busy!
A USB stick with some music (to test and make sure it fits OK)
In case your Delivery Specialist can’t make it, or you live in a state where this is problematic, then the official Tesla Motors vehicle walk through is here: http://www.teslamotors.com/models/walkthrough
Basic
Is it your car? (yes, believe it or not, someone had the wrong car delivered)
Make sure VIN matches paperwork
Correct battery size
Correct paint color?
Correct Leather/interior color? (rbgill770 had this problem on 2/19)
Correct Trim? (especially if CF - some folks accidentally got different trim!)
Correct Wheels? (some folks got 19’s when they’d ordered 21’s)
Correct Roof (black, matched, pano)?
Two key fobs
Temporary tags
Tire Inflation Kit (MD and RI only, optional extra everywhere else)
Front and rear floor mats (see problems, below)
Chrome ‘Tesla’ license plate frame (check the frunk if you can’t find it)
Front license plate mount (check the frunk if you can’t find it; see the ‘other things to do’ section below for alternate mounting solutions)
Printed manuals (in glove box)
Universal Mobile Connector (UMC) cable with standard adapters and carry bag
North America:
J1772 adapter
NEMA 5-15 110V adapter
NEMA 14-50 240V adapter
NEMA 6-50 adapter (only if the High Power Wall Connector ordered and not yet delivered)
Cover for footwell in trunk (see problems, below)
Latest software version (North America: 5.0, 1.35.102; Europe: 5.5 1.35.76)
Metallic Tesla ‘T’/cover on UMC cable (reported missing on recent cars)
P85+, P85, 85 or 60 badge on the rear of the car (some are/are not being delivered with badges)
Optional Items
Check installed options against purchased options on MVSA
Check that the in-car displays on the instrument cluster and 17” show the correct vehicle color and options. TM can update these remotely.
Slacker username/password (you can use your own Slacker account it you prefer, but it can’t be a basic account)
(Note Slacker is currently North America-only; a Europe alternative has been promised)
Potential delivery problems reported on TM forums
Now make sure all the bits and pieces work properly
Things that might be problematic - make sure they work
UMC latches and unlatches without problems
Make sure you push the cable in. Takes a bit of getting used to. Can feel like it is in when it has stopped part way.
Charge Port Cover opens consistently (mine sticks big time)
(remember the sensor for the UMC button transmitter is in the tailgate edge about 18” above and to the left of the charge port, not in the charge port itself)
Check mobile charger, make sure it works (bad chargers / cables have been reported)
Set up HomeLink for garage door(s)
Some people have found this to be difficult. If you are having problems, hold your remote inside the middle of the frunk when you are trying to program the car. Alternatively try against the front lip of the frunk and on the frunk floor, 2 inches to the driver's side of the frunk light.
Smart Phone syncing - (most people have been able to get most phones to work, even clamshell phones. If you are unable to pair, it could be a bluetooth problem. Let Tesla Service know.)
contacts
bluetooth music streaming
Windshield jets pointing too low
Can be adjusted using a pin in the jet
One owner reported no windshield fluid at delivery
Windshield distortion or cracks (especially near passenger side half way up)
Distortion in lower 1” is normal; cracks are not!
Tire Pressures too high (this is a common one) - should be 42 (with 21” wheels) or 45 (19”), not 54; check the label on the driver B pillar to get the right pressure for your car.
All doors close properly (door misalignment reported)
Workaround (especially for the passenger door) is to remove one of the two plastic bungs from the bottom of the door to eliminate back pressure when closing the door.
All handles work properly (various handle problems reported)
Typically a mechanical problem that requires replacing the handle
Users have also reported that doors that don’t open when the handles are pulled can sometimes be solved by taking out the appropriate fuse (32, 40 or 41 - check the manual) for five minutes then replace.
Windows don’t auto close the last inch when closing the door
Try lowering the window all the way down, then all the way up; may reset the sensor.
Delivery Questions
How does charging work? What do the colors on the charge port mean?
Pulsing White - ready
Pulsing Yellow - UMC not fully inserted
Solid Blue- connected and communicating
Pulsing Green - charging (can take a minute or two to start)
Solid Green - charged up
Red - Failure (possibly hardware)
How to operate windshield wipers
A quirk of the operation is that if you have it set to ‘auto’ it will do one swipe when you turn the car on to calibrate the rain sensor. Careful it doesn’t scratch the glass if not raining.
Connect the Model S to our Wifi network (v5.x software required) and ensure that signal strength is adequate for updates, etc.
Connect smartphone to the model S system via Bluetooth.
Are individual contacts lists downloadable.
Please provide a brief tutorial on the phone system.
How to access digital output of iPhone apps (e.g., Pandora)?
Need demo of all functionality in steering wheel thumb switches
Phone controls
Audio/music controls
How to change what the steering wheel switches control (if updated to v4.0)
Other?
How to modify the displays that appear next to the speedometer?
What options do I have?
How to adjust seat, mirrors, save driver profile(s)
Include setup for side mirrors in backup mode - not intuitive how to do this - to set the mirrors for reversing you have to put the car in reverse, set the mirrors, then save.
Provide a demo of the cruise control functionality.
What displays/status information is provided and where can I display it?
How is vehicle status information displayed (e.g., tire pressure warning)?
Walk through all screen displays
Download and demo iPhone/Android app
iPhone App now in App Store
Android app available in Google Play
There is no official Tesla app on Windows Phone, but there are two owner-written apps:Tesla Connect for WP 7.5 and 8, and Tesla Commander for WP8 only.
I just received my email this morning. I would definitely ask if they can do it before. Hopefully they can do my airbag replacement during my service appointment on the 16th
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