WannabeOwner
Well-Known Member
Probably because Elon (and the people he hired / keeps hired) thinks it's not important.
I doubt that (but who knows). The way they do it at present costs them a fortune in eg. call centre costs. I got three calls, from different people, the day before collecting my car. I had had absolutely no means (on line) of confirming that the delivery date (AND 30 minute time slot) they gave me was suitable for me - or not (and no chance of getting through to a human on the overload phone lines); I had paid them money (so they could have assumed that I did want the car!) ... but their only approach was to call me 3x ... and what if I had been out? A car with VIN assigned to me uncollected that day because I did a no-show ...
Collectively I think all these things must be incredibly expensive for Tesla (implemented in the way that they are) and that ought to be enough incentive to fix them. There is the negative-PR cost too of course ...
In my company we get hugely frustrated with inefficiency. But we choose to do things "by excessive, cumbersome, processes in duplicate, and consequently with inaccurate-data" because sometimes we have to. But we are then busy putting systems in place to replace those processes with more efficient ones ... that has taken years, on occasions.
Anyone here got ZERO complaints with the way their company works at all times?
Maybe some boffin calculated they would only lose 1% sales and there is too much demand to satisfy all sales anyway so there is no point spending money on it?
Yup, I believe that is possible.
They literally tried to close most customer facing "showrooms" earlier this year. So clearly they think they can treat people however they like and still get a sale.
Hmm ...I have a different view on that one (and dramatic price increases / drops etc.)
"We need to lay off 10% of the workforce"
"Those 10%, and also the other 90% are going to be very vocal ..."
"OK, tell everyone they are being laid off"
"Really?"
"Yup. Then a few days later tell them we've changed our mind and 90% are being retained. The 90% will feel they dodged a bullet and won't complain, and the 10% will feel they were unlucky."
Replace WORKFORCE with PRICE as appropriate for other instances.
of course I am only guessing ... but it has happened, in similar way, on a number of occasions.