Disney + login - Black screen

[gdallas]

Recently took out a Disney plus sub, however I've been unsuccessful to date, in using it in the M3P. The app loads up, but when I press the login button at the top right the screen goes black indefinitely.

Anyone else with this issue? Is there a fix?

Thank
G

 

[kashmachine]

Recently took out a Disney plus sub, however I've been unsuccessful to date, in using it in the M3P. The app loads up, but when I press the login button at the top right the screen goes black indefinitely.

Anyone else with this issue? Is there a fix?

Thank
G

So a suggestion I have is try open Disney plus through the browser, that's how I initially used to watch shows and when the Disney+ app came to the car, I was already logged in so try that and maybe the app will work?

 

[M1tch]

I had this today while trying to log in following the update. The two button soft reset fixed it and it now works

 

[gdallas]

I had this today while trying to log in following the update. The two button soft reset fixed it and it now works

Thanks I will try this tomorrow and report back

 

[gdallas]

I had this today while trying to log in following the update. The two button soft reset fixed it and it now works

Didn't work for me

 

[markgyork]

I often find several of the apps (sentry viewer, YouTube and also Disney+) are incredibly laggy. I’m on the latest OS and also in a good mobile reception area but I timed how long it took from pressing the icon to opening sentry viewer/dashcam today. Over 30 seconds.

1st world problems and all that but still….!

 

[gdallas]

I often find several of the apps (sentry viewer, YouTube and also Disney+) are incredibly laggy. I’m on the latest OS and also in a good mobile reception area but I timed how long it took from pressing the icon to opening sentry viewer/dashcam today. Over 30 seconds.

1st world problems and all that but still….!

Regards the sentry. I had that issues when I was using the a 1TB SSD. I.e. Took about greater than 30 seconds to load the interface. After 1.5 years use, sentry seemed unable to communicate with that SSD even though it was working fine. I bought a standard 256GB USB stick instead. It now loads sentry screen instantly, almost.

 

[markgyork]

Aha - good to know!

 

[over_the_reef]

Came across this thread with a search - took delivery of MYLR yesterday and had a full software update to latest version. Don’t see Disney app on theatre, tried soft reset but didn’t fix. Any pointers on what else we can try?

 

[M1tch]

You’re defo on the same screen as YouTube, Netflix and the other random bits right?

 

[over_the_reef]

You’re defo on the same screen as YouTube, Netflix and the other random bits right?

Yes! I see YouTube, Netflix and twitch only.

 

[Carts850]

I had to write to Tesla.
Change the language to Dutch.
Does a quick reset.
Then change it back to English. Does a quick reset and voila.

 

[over_the_reef]

I had to write to Tesla.
Change the language to Dutch.
Does a quick reset.
Then change it back to English. Does a quick reset and voila.

Strange enough but even changing the language didn’t help. May have to reach out to support over chat or email.

 

[Bob Agg]

Strange enough but even changing the language didn’t help. May have to reach out to support over chat or email.

I collected my MY yesterday and I’m in the same boat, as is a mate who collected his MY the day before me.

No Disney+ in the Theatre!

 

[Benooo]

Did anyone find a fix for this? Picked my M3 up on Friday and I’ve tried all the suggestions here but nothing seems to have worked.
Disney plus won’t even play in the browser for some reason either

 

[pault1981]

I collected my M3 the other day and also no Disney + either (even though it shows it in the release notes). I have tried the soft reboot and the Dutch language change, without success.

Seems too trivial for a service ticket but it would be nice to get it to update.

 

[CybeRJEE]

I got told to do the language change by Tesla in the Q&A after one of their orientation for new owners VCs today - hasn't worked for me either.

 

[over_the_reef]

Had a response from Tesla - known issue that will hopefully resolve in the next update. If the language change has not helped, you’re out of luck until the next firmware update.

 

[diddy84]

I got Disney+ with my phone subscription today and tried to go onto the app in the car… all I get is ‘complete subscription’ from when I went through the motions months ago looking at subscribing. There’s no option to go back or sign into an existing account.

Edit: resetting the car didn’t work, and using the browser is not an acceptable alternative.

 

[over_the_reef]

Update - Disney+ now working as expected after the last couple of updates!