Don't upgrade software when Tesla support is closed.

[Garlan Garner]

I just received a notice to update software.

I chose to update it

The update failed and now I have a message on the screen that "Software update is needed".


Oh well.....never again.


Last 4 updates....3 failed.

 

[ord3r]

rip in peace

 

[glide]

When is Tesla support open?

 

[Garlan Garner]

When is Tesla support open?

What? They are open every day.

Oh boy.

 

[M109Rider]

I just received a notice to update software.

I chose to update it

The update failed and now I have a message on the screen that "Software update is needed".


Oh well.....never again.


Last 4 updates....3 failed.

I’ve never had any update fail over the last year of updates.
Since you’ve had 3 fail out of four, any insight as to why so many failures. ?

What did the precious two failure messages say ?

 

[Garlan Garner]

I’ve never had any update fail over the last year of updates.
Since you’ve had 3 fail out of four, any insight as to why so many failures. ?

What did the precious two failure messages say ?

I have no idea. Tesla won't tell me why they are failing.

I don't know if I should drive to work tomorrow.

 

[Big Dog]

the updates fail on occasion. You can call or e-mail Customer Support and they'll manually push out the update.

(I had one fail and the Rep had no idea why, but just pushed it out again and it worked fine.)

 

[Garlan Garner]

the updates fail on occasion. You can call or e-mail Customer Support and they'll manually push out the update.

(I had one fail and the Rep had no idea why, but just pushed it out again and it worked fine.)

I've been on hold calling Telsa support for 1 hour and 16 min...as we speak

 

[Knightshade]

I have no idea. Tesla won't tell me why they are failing.

I don't know if I should drive to work tomorrow.

Why wouldn't you? It just stays on current version if it can't do an update.

I've been on hold calling Telsa support for 1 hour and 16 min...as we speak

Submit a service ticket via the app and they'll push the update again without you wasting a bunch of your own time.

 

[ecarfan]

The update failed and now I have a message on the screen that "Software update is needed".

Garlan, if a software update failed that does not necessarily mean you cannot safely drive your car.

What happens when you try to drive the car?

 

[Garlan Garner]

Garlan, if a software update failed that does not necessarily mean you cannot safely drive your car.

What happens when you try to drive the car?

I'm back.

Just test drove it.

It drives just fine.

 

[MichaelP90DL]

I've been on hold calling Telsa support for 1 hour and 16 min...as we speak

Man, Tesla needs to seriously improve service. Musk ought to hire a service and logistics exec to jump all over that problem.

 

[ecarfan]

Just test drove it. It drives just fine.

So Tesla did not render your car inoperative. You just assumed they did.

 

[PoitNarf]

I’ve had 2 failed update installs since March of last year. Both times it luckily didn’t affect regular driving operation.

You may have better luck just putting a support request through the app instead of staying on hold forever. They probably just need to push the update to you again. But since you’ve had so many failures in such a short amount of time maybe there is something more going on here. I think I’ve read the updates get written to an SD card. Perhaps they need to replace your card. I only vaguely recall reading this somewhere though, not certain that an SD card is involved at all.

 

[Garlan Garner]

So Tesla did not render your car inoperative. You just assumed they did.

I rendered it inoperable myself.

I didn't want to drive it with a failed software update.

 

[Garlan Garner]

Tesla just called me back and told me that the software engineers just all went home and that I need the same software package pushed out to me again.

 

[PoitNarf]

Tesla just called me back and told me that the software engineers just all went home and that I need the same software package pushed out to me again.

It’s annoying that they are the only ones with this capability. They really need to have some advanced support people on hand 24/7 to handle these situations.

 

[David L]

I've had 1 failure in 19 months. It disabled AP until the Tesla rep pushed the update again the next day, after a very frustrating 50 mile nighttime drive. AP has spoiled me. How other people drive with their hands and feet, I do not know.

 

[WilliamG]

It’s annoying that they are the only ones with this capability. They really need to have some advanced support people on hand 24/7 to handle these situations.

What situation? Nothing is wrong. The car fine, no operation is lost as far as I'm aware. Needing an update pushed again is hardly a critical situation to be in, no?

 

[PoitNarf]

What situation? Nothing is wrong. The car fine, no operation is lost as far as I'm aware. Needing an update pushed again is hardly a critical situation to be in, no?

In Garlan’s case, no, this does not appear to be a critical situation. His car is able to be driven. In one of my failed updates I did lose all autopilot functions. It was annoying, but not necessarily critical. Regardless, this should be one of the functions that the tier 1 support people can perform, at least that’s what I think.