i'll add that my experience with EFCU was not a good one. found them to be slow to respond and fairly disorganized.
per everyone's suggestions here, i'd left a message for Mary Johnson. she did not call me back. i left her another two, and got a call back eventually from someone else.
i'd advised them that i'd need a loan offer by X date. about four weeks prior to that date, i sent them an application, and a few days later heard back that they needed a new, non-photocopied version. they told me to make sure i sent the new form Attn to them, and meanwhile they'd keep the other paperwork / check aside for me.
sent it back to them, specifically "Attn:" to the person helping me. a few days later again heard back from a second person there, asking why i'd only sent half an application. the second person hadn't read the "Attn" on the envelope, apparently. so another few days passed before they were able to get all the documents onto one desk for some reason. then they said they'd call me back the following morning to start an application, and they did not do so. four days later they got back in touch to say they could start my loan application "tomorrow probably", and that it would take another four days to get all the paperwork squared away, by which time it would be past the date i needed it.
the time i spent on this reminds me of the old Tesla website "True Cost of Ownership / How much is your time worth" question. had hoped for a better experience, but it wasn't worth it.