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Extended Service Agreements No Longer Transferable?

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hmm, looking closely: what the new agreement says is:

"This Vehicle ESA is not transferrable by You under any circumstances."
. . .
"J. Cancellation by CustomerTo cancel this Vehicle ESA, You must mail by certified mail, return receipt requested your written cancellation request toTesla prior to any sale of the Vehicle, along with a notarized affidavit that states the mileage on Your Vehicle at the date ofYour cancellation request. [the preceding notarized affidavit and certified mail requirement is INSANE!]"

"The right to cancel this Vehicle ESA is not transferrable by You. The amount of Your refund issubject to the following:(a) Within First 60 Days – Without Claim: You may cancel Your Vehicle ESA within the first 60 days of the VehicleESA Purchase Date and receive a full refund provided that You are the original Vehicle ESA purchaser and havenot filed a claim.(b) Within First 60 Days – With Claim: If You cancel Your Vehicle ESA within the first 60 days of the Vehicle ESAPurchase Date but have submitted a claim pursuant to this Vehicle ESA where service has been provided, Yourcancellation refund will be calculated on a pro-rata basis, and You will receive the lesser of the unused portion ofthe days or mileage that this Vehicle ESA has been in effect, compared to the term or mileage of the selectedService Plan, less the amount of any claims paid under the Vehicle ESA (c) After 60 days – With or Without Claim: If You cancel Your Vehicle ESA on or after the 60th day following theVehicle ESA Purchase Date, Your cancellation refund will be calculated on a pro-rata basis, and You will receivethe lesser of the unused portion of the days or mileage that this Vehicle ESA has been in effect, compared to theterm or mileage of the selected Service Plan, and, if applicable, less the amount of any claims paid under theVehicle ESA (d) Tesla will add a ten percent penalty to any applicable refund per month that is not made within 30 days of returnof the Vehicle ESA and notarized affidavit to Tesla."

"K. Cancellation by TeslaThis Vehicle ESA cannot be cancelled by Tesla except for a sale of Your Vehicle, fraud or material misrepresentation onYour part or for Your failure to pay for this Vehicle ESA. If Tesla cancels this Vehicle ESA due to a sale of Your Vehicle,fraud or material misrepresentation, You will receive a refund calculated on a pro-rata basis equal to the lesser of theunused portion of the days or mileage that this Vehicle ESA has been in effect, compared to the term or mileage of the selected Service Plan, less the amount of any claims paid under this Vehicle ESA. This Vehicle ESA is not being sold inany jurisdiction in which the sale or performance of this Vehicle ESA is not permitted pursuant to applicable law at thetime of purchase. Any such sale is void ab initio and of no force and effect and will not be deemed a cancellation. You willreceive a full refund provided no services have been provided by Tesla."


So they are still keeping the money for the time period in which the car was covered by the ESA prior to cancelation/transfer, but recovering the amount of any claims that they paid during that time -- at least up to the amount of the potentially refunded time remaining on the unused ESA.

Case 1:
pay $4k, use 50% of ESA during which it paid a claim for $1k. your refund is $2k, - $1k = $1k. net out of pocket = $3k and avoided $1k cost so net you are -$2k. You would have been better off not buying the ESA because only a small claim.

Case 2:
pay $4k, use 50% of ESA during which it paid a claim for $5k. your refund is $2k, - $5k = $0. net out of pocket = $4k and avoided $5k cost so net you are +$1k. You still came out ahead $1k and were better off buying even the new ESA.

It does seem aggressive to both keep the premium for the used portion of the ESA but also recover the cost of claims during that period from the refund for the unused time period. But it can still make sense to cover expensive claims that would exceed any refund amount.
 
Is that really what people are upset about? I don't get that feeling from this thread.

People are upset by the direction in which Tesla is headed and the negative message this sends to customers. I don't think anyone is upset because they thought their ESAs were changed retroactively. I'm unhappy with the decisions that are being made by Tesla's senior executives, and this change to the ESA is included.

+1 to this
 
Like I've said earlier they've manage to make the worst Extended Warranty in the entire automotive industry even worse.

Not only can you not transfer the extended warranty that you paid for but to get any money back you have to: Mail by certified mail, return receipt requested your written cancellation request toTesla prior to any sale of the Vehicle, along with a notarized affidavit that states the mileage on Your Vehicle at the date ofYour cancellation request.

Wow. Just wow.

I know we all love Tesla but what kind of a car company is Tesla is Tesla trying to become? These draconian policies make traditional car dealers seems like a bunch of adorable little children who are fair, reasonable and a pleasure to buy a car or a warranty from compared to Tesla. :crying:

hmm, looking closely: what the new agreement says is:

"This Vehicle ESA is not transferrable by You under any circumstances."
. . .
"J. Cancellation by CustomerTo cancel this Vehicle ESA, You must mail by certified mail, return receipt requested your written cancellation request toTesla prior to any sale of the Vehicle, along with a notarized affidavit that states the mileage on Your Vehicle at the date ofYour cancellation request. [the preceding notarized affidavit and certified mail requirement is INSANE!]"

"The right to cancel this Vehicle ESA is not transferrable by You. The amount of Your refund issubject to the following:(a) Within First 60 Days – Without Claim: You may cancel Your Vehicle ESA within the first 60 days of the VehicleESA Purchase Date and receive a full refund provided that You are the original Vehicle ESA purchaser and havenot filed a claim.(b) Within First 60 Days – With Claim: If You cancel Your Vehicle ESA within the first 60 days of the Vehicle ESAPurchase Date but have submitted a claim pursuant to this Vehicle ESA where service has been provided, Yourcancellation refund will be calculated on a pro-rata basis, and You will receive the lesser of the unused portion ofthe days or mileage that this Vehicle ESA has been in effect, compared to the term or mileage of the selectedService Plan, less the amount of any claims paid under the Vehicle ESA (c) After 60 days – With or Without Claim: If You cancel Your Vehicle ESA on or after the 60th day following theVehicle ESA Purchase Date, Your cancellation refund will be calculated on a pro-rata basis, and You will receivethe lesser of the unused portion of the days or mileage that this Vehicle ESA has been in effect, compared to theterm or mileage of the selected Service Plan, and, if applicable, less the amount of any claims paid under theVehicle ESA (d) Tesla will add a ten percent penalty to any applicable refund per month that is not made within 30 days of returnof the Vehicle ESA and notarized affidavit to Tesla."

"K. Cancellation by TeslaThis Vehicle ESA cannot be cancelled by Tesla except for a sale of Your Vehicle, fraud or material misrepresentation onYour part or for Your failure to pay for this Vehicle ESA. If Tesla cancels this Vehicle ESA due to a sale of Your Vehicle,fraud or material misrepresentation, You will receive a refund calculated on a pro-rata basis equal to the lesser of theunused portion of the days or mileage that this Vehicle ESA has been in effect, compared to the term or mileage of the selected Service Plan, less the amount of any claims paid under this Vehicle ESA. This Vehicle ESA is not being sold inany jurisdiction in which the sale or performance of this Vehicle ESA is not permitted pursuant to applicable law at thetime of purchase. Any such sale is void ab initio and of no force and effect and will not be deemed a cancellation. You willreceive a full refund provided no services have been provided by Tesla."


So they are still keeping the money for the time period in which the car was covered by the ESA prior to cancelation/transfer, but recovering the amount of any claims that they paid during that time -- at least up to the amount of the potentially refunded time remaining on the unused ESA.

Case 1:
pay $4k, use 50% of ESA during which it paid a claim for $1k. your refund is $2k, - $1k = $1k. net out of pocket = $3k and avoided $1k cost so net you are -$2k. You would have been better off not buying the ESA because only a small claim.

Case 2:
pay $4k, use 50% of ESA during which it paid a claim for $5k. your refund is $2k, - $5k = $0. net out of pocket = $4k and avoided $5k cost so net you are +$1k. You still came out ahead $1k and were better off buying even the new ESA.

It does seem aggressive to both keep the premium for the used portion of the ESA but also recover the cost of claims during that period from the refund for the unused time period. But it can still make sense to cover expensive claims that would exceed any refund amount.
 
Yes, Wow -- and such a coincidence how the errors appeared so finalized. We used to put the words "draft" and "internal use only" on preliminary strawmen, but that was just me in the good 'ol days. ;) Just in case it wasn't coincidence, thank you to everyone for voicing concerns, and thank you Tesla for correcting what could have been a huge problem for you and your customers.

...and for everyone else that missed it, go read the link in post #240.
 
Like I've said earlier they've manage to make the worst Extended Warranty in the entire automotive industry even worse.

Not only can you not transfer the extended warranty that you paid for but to get any money back you have to:

Hello? Did you not see mpt's post?

Looks like there may have been an error in the posting; picked up at Transport Evolved: Changes Posted Concerning Tesla Model S Extended Warranty, Service Costs Were Posted Says Tesla | Transport Evolved


A change to Tesla’s Extended Service Agreement was posted with an error.

 
Looks like there may have been an error in the posting; picked up at Transport Evolved: Changes Posted Concerning Tesla Model S Extended Warranty, Service Costs Were Posted Says Tesla | Transport Evolved

So after a huge outcry that has been going on for 6 days the atrocious ESA warranty contract that was posted is now reported to be posted by "accident."

It seems really odd that they would invest so much time and resources in drafting such a horrible contract. I wonder how that went. Someone told a bunch of lawyers to see if they could make the ESA Extended Warranty even worse? :rolleyes:

In any case I'd love to know where we now stand with regards to the transferability of an ESA Extended Warranty when buying a car from a private party and if that process is a simple and straightforward process like it is with any other car.

- - - Updated - - -

Hello? Did you not see mpt's post?

I saw it after I replied to the previous post. I read and reply to posts in chronological order :)

In any case I am glad that we seem to be moving towards a fair and reasonable ESA Extended Warranty policy.

If they restore the transferability of the ESA without a convoluted mess of a process it would be great.

If they make the ESA available for CPO purchases it would be even better.
 
Yes, Wow -- and such a coincidence how the errors appeared so finalized. We used to put the words "draft" and "internal use only" on preliminary strawmen, but that was just me in the good 'ol days. ;) Just in case it wasn't coincidence, thank you to everyone for voicing concerns, and thank you Tesla for correcting what could have been a huge problem for you and your customers.

...and for everyone else that missed it, go read the link in post #240.

I agree with your sentiments exactly. Thank you to everyone who participated in this discussion to voice your concerns as the policies enumerated in the contract posted would have been horrible to Tesla customers, future owners, and also for Tesla in the long term.

I am so glad that this "mistake" has now been identified for resolution.

I wish they'd just make it so that the ESA Extended Warranty can be purchased by the original owner or a CPO customer before the vehicle reaches 50,00 miles or 4 years. Seems fair and straightforward enough... Why make it so convoluted and why deny this option for customers who would like to be able to pay for an Extended Warranty for peace of mind?

So when and where can we see the updated, current, and actual ESA -- fine print and all?
 
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I saw it after I replied to the previous post. I read and reply to posts in chronological order :)

It's general forum etiquette to get caught up on all posts before replying to an older post.


I know we all love Tesla

You have a strange way of showing it, because all you do is criticize Tesla, all day, every day. I've never seen you write one single complimentary thing about Tesla the car or Tesla the company.

I'm not saying we don't want contradictory opinions here, otherwise it's an echo chamber of fanboys. But please don't profess to "love Tesla" and then spend all your time being critical of every single thing they do, say, or make. As I've pleaded with you before, PLEASE add something new to the conversation.
 
I've never heard of Transport Evolved - is this legit?

Transport Evolved is an emerging news network staffed by trained journalists and specialists in the automotive field. The network targets affluent, well educated, auto / technology / green enthusiasts and seeks to become the definitive resource for enthusiasts, investors and decision makers though the coming transportation evolution.


Registrant Name: Contact Privacy Inc. Customer 0139134054
Registrant Organization: Contact Privacy Inc. Customer 0139134054
Registrant Street: 96 Mowat Ave
Registrant City: Toronto
Registrant State/Province: ON
Registrant Postal Code: M6K 3M1
Registrant Country: CA
Registrant Phone: +1.4165385457
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email:
e2b1b215a798b0840b24fa0c10fe96948ff97d4e.png
@contactprivacy.com
 
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I've never heard of Transport Evolved - is this legit?

Transport Evolved is an emerging news network staffed by trained journalists and specialists in the automotive field. The network targets affluent, well educated, auto / technology / green enthusiasts and seeks to become the definitive resource for enthusiasts, investors and decision makers though the coming transportation evolution.

Transport Evolved | Cleaner, Greener, Safer, Smarter

...and FWIW, within minutes I had several other RSS feeds quoting the similar thing.
 
You have a strange way of showing it, because all you do is criticize Tesla, all day, every day. I've never seen you write one single complimentary thing about Tesla the car or Tesla the company.

Seriously?

Other than threads that have to do with Tesla service or extended warranty provisions that I would like to see improved you will find hundreds of posts by me where I share my passion for how much I love Tesla. Go ahead and look at my post history. However, my love for the company is not blind and I feel they can be a stronger company with fair and reasonable policies for their customers than not.

I love what Tesla has accomplished and I'm a huge supporter of the company. We've worked directly with our local Tesla gallery to get them to come to our country club on more than one occasion to arrange special test drives. It's always amusing to see a line of very well to do individuals waiting around 30 minutes to get a ride in a Tesla but the end result is always the same. They jump out of the car at the end of the test drive with a HUGE smile.

I find it very unreasonable when you make blanket statements as if all I do is criticize the company. Part of being a fan for me is to point out when a company I love is not doing the right thing.

I recently posted how pleased I am that Tesla has managed to do so well in the upper end of the premium car segment.

I will not again address your incessant complaints about how you claim that all I do is complain about Tesla. Just know that I feel such accusations are unreasonable and without merit.

http://www.teslamotorsclub.com/show...l-S-Decimates-Large-Premium-Luxury-Car-Market

---

So back to the topic on hand...

So I take it that they will be updating the ESA Extended Warranty on their Web site in the near future. Could someone who has access to the current/correct ESA Warranty please post it so that we all know what the provisions are.

I am especially interested in learning of how straightforward it is to transfer the ESA Extended warranty and I hope it is not a convoluted mess of a process with mystery "inspections" that are undefined. It should be a simple straightforward process that will be fair and not put off a potential buyer and it should be something that should be verifiable before someone buys a car.
 
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Well this has been amusing.

Tesla posts something by "accident" and eventually retracts it.

How the heck does that even happen? Was this some creative writing project someone did in their spare time and they accidentally posted it?

Well, good that they decided that the "accident" is not their new policy.

Now lets see if the $3/mile Ranger pricing was also just an accident. LOL.