Andyw2100
Well-Known Member
This is how I use it. I take a pic with my phone, submit a bug report via voice command, then email ServiceHelpNA or my local Advisor with the details, time, etc. and mention I used the car's voice command to submit a bug report that way. So if nobody is reading the report via the car, at least if SHNA dials into my car, they will see the screenshots and any diagnostics the car saved.
It actually wouldn't surprise me if this was really the intended usage for this bug reporting mechanism in the first place, but Tesla just did a poor job of communicating that, so people started using it for other things, possibly resulting in Tesla just not dealing with the incoming reports, if the information provided to green1 is accurate.