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Discussion in 'Model S: Ordering, Production, Delivery' started by osama, Dec 7, 2014.
You have probably seen Andrew's letter that he emailed to Jerome. My experience is that Jerome will answer his email as the man rarely sleeps it could come at any time. I am confident with the level of concern expressed on this and the TM forum and the resultant use of some of the postings by the usual suspect FUDsters that we will see EM either blog/tweet or a formal press release.
I would suggest that while venting here is helpful (I have done it before) you are more likely to get an answer/satisfaction by emailing management/Fremont.
I have emailed Jerome on several occasions over the past 2 years and I totally disagree. In one instance he emailed my 'out of the blue' just to check up on a previously resolved issue just to make sure everything continued to be OK. TM has communication issues for sure, but in my experience Jerome is not part of that problem.
Don't let your emotions get the best of you. I'm sure some of the other Sig owners could chime in and say their 1-3 year wait was very frustrating but entirely worth it. The American Sigs started shipping 6 months before our Canadian ones and boy were we bent out of shape trying to figure out why. Time heals and when we got our cars all was forgotten. My Sig is now sold and I'll probably part with it late this week and have to make do with an ice loaner for who knows how long. Most of us would never go back to an ice car.
So hang in there and hopefully we'll all be joking about this soon. I think Andrew's letter was great and we should hear more soon.
Your experience is admittedly pretty limited (you just ordered a few months ago), vs. a lot of forum members saying their experience with Jerome (in particular) is nothing like you describe.
Can you give the specific interaction that would lead you to make such a negative post?
While I do not wish to 'fan the flames' here as you are clearly upset it appears to be a truthful answer. The factory was shut down longer than anyone would have liked and pushed your production and delivery date back. I would have been upset as well but not at the answer Jerome gave you. It appears to be direct and truthful.
I realize my answer may not be to your liking as well but I have always gotten straight forward information from him. Again, I have problems with TM communications generally but not Jerome specifically.
Another vote for Jerome being a nice and honest person who reached out to us when we were going through a tough time after our accident and had lost our Model S.
I don't mean to be judgmental but, a sense of entitlement is not going to help resolve this. Some (more) patience will obviously help here; this should surely be sorted out sometime this week.
Tracking P85D delivery thread
Yeah. Jerome has been great to customers. So the car is delayed a few weeks. Some of us waited over 3 years for our cars. I think a little patience is in order.
+1 for Jerome. I explained to him that I sold my P85 in anticipation of my originally scheduled delivery last Thursday and was down 1 car due to the delay. He was able to arrange for a rental car for me to tie me over. Excellent customer service in my opinion.
I can't believe people are so impatient of getting a car that is not even known two months ago. Have you ever tried to order a new Corvette, 911 Turbo or even a new Prius model when they first came out?
I think people are upset at the word 'weasel' that you have used twice now, it sounds very derogatory. I feel your frustration and agree that communication is lacking but there is no need for name calling. Just try and chill a wee bit and this will all be behind us soon.
It was great to see the photo earlier today that looks like a P85D delivered to a customer. I hope this is what it seems and you all get your cars very soon.
I can understand why there is frustration with Tesla's communication. It's an area they can improve on.
That said, I think it's worth bearing in mind, that it's been a week or so of delay, and we don't know what's been going on behind the scenes. Tesla and it's communications receive intense media scrutiny and are often misrepresented in a flood of media coverage for a variety of reasons. It may be that Tesla has been trying to negotiate with the EPA what is on the Monroney, sticker, and what Tesla is at liberty to discuss with the public about it. I am fairly confident that the 85D and P85D will achieve the 65 mph ranges Tesla had on it's website for the past month or so. That the EPA ratings have confused some here who follow Tesla so closely and are actually purchasing the car to the point of their thinking that the those 65 mph range readings have changed, is indicative of how much interest Tesla has in releasing the EPA numbers in a manner that does not lead to the misunderstanding that the company's claim of increased efficiency at the October 9th event is false. That is, if those following Tesla without an agenda to damage the company have misunderstood the implications of those EPA numbers, imagine what those who would like to damage the company might do with the EPA numbers. It appears the car is more efficient in some driving circumstances, less efficient in others... but in the one where range matters, it appears the car does indeed have better efficiency and range. I believe Tesla is pro-actively working to keep that point from being buried in misleading coverage. I get that those of you waiting for your cars would rather they just pro-actively get you a date for your car... I'm sure I'd feel some of that too if I were in your shoes. What's more, I think Tesla would have done better early on to say increased efficiency in highway driving, some lost efficiency in city driving.
Finally, this is speculation, but if Tesla was attempting to negotiate with the EPA, you can be sure the kind of media frenzy and misrepresentation of information we saw with the Broder NYT "article" and the vehicle fires (including misrepresentations of Tesla's responses once those stories broke) would have disrupted constructive discussions with the EPA.
Tesla can do better with communications. At the same time, Tesla would be foolish not to have learned how careful they have to be communicating about information susceptible to a media firestorm.
I suspect we'll see a Tesla blog on all this very soon... perhaps later tonight.
Enjoy your cars when you get them, and please don't forget to write us about your experiences with the car!
unfortunately, agree with the comment saying every Tesla customer right now is early adopter. THere is a long , long list of price you pay for being in that priviledge, and this is one of them. Yes, even you who paid 120k USD, essentially a S class price segment.
this car company has one product so far. Tens of thousands sold total so far, as opposed to 100 000s or millions. So we're not near the "early majority" phase. Not even close.
...personally, i am sad to see this latest update. Dual drive was promised to increase range, because it's more efficient - something only possible with EVs, they said. Sad to see this is clearly not the case. As much as i support Elon, he does have a history of Steve Jobs-like exaggeration and hype creation.
hopefully, jerome answers soon.
Still using the word weasel isn't necessary. If your posts are being deleted you have to take that up with the moderators because we wouldn't be aware of that. If that is the case I would guess that they are concerned with more than using the word weasel.
argumentative or repetitive posts are often moved to a thread dedicated to such things (sorry, I do not remember the name of the thread right off hand).
What posts have been deleted? We very rarely delete posts. Some posts are moved to snippiness, politics or religion threads if they cross the line but pointers are left.
Are you really this upset by a maybe one to two week delay?
I think he is really upset about the absolute lack of communication and the miscommunication from Tesla staff. Why some DSs are telling some people it's due to the seats not being ready and others are saying it's because of the window stickers is beyond me. My particular DS has no clue of the delay at all. WHAT? There are other publicly traded companies that have faced similar situations and were still able to communicate to customers in some fashion. Keeping quiet is complete BS and is awful customer service. I guess someone should give these guys a Business 101 class.
Do I wish I had the car by now? Yes.
Am I going to be ***** if they don't deliver by the end of the year? Hell yeah
Am I going to be mad that all along the way they are telling me I will have the car in December? Yup
Would I be less mad if I was kept in the loop JUST A LITTLE? 100%
How about just calming down a little and leave out the yelling (CAPS) here? You want to yell at Tesla go ahead and yell at them, it's not acceptable etiquette to do it here.
Now, I checked and none of your posts have been deleted or moved....yet.
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We don't edit or censor EXIF data. That's up to the individual member whether they leave it there or not.
How do you know it is? I understand the frustration about not hearing anything but better to wait until you have concrete information about how much of delay there actually is first.
You can't be serious. If you don't know what's going on with your car how could you possibly know what Tesla can and can't achieve for someone ordering now? I realize you're frustrated but you're simply not in a position to know what they can or can't do.