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Has valet fee in Canada changed?

hingisfan

hingisfan_Mark_V
Oct 19, 2013
1,251
384
Kingston, Ontario
Insideevs.com is reporting that valet fees have gone waaay up from the $100 that SCs have been charging. Anyone know if this is true here? I really hope not. When I bought my car, I was told as I live more than 250km away, I would get free valet service. 4 months later when I needed to have warranty work done it had turned into a $100 fee, still good value for me to save 10 hours of driving between pickup and drop off. If it's gone way up I will be pretty disappointed, as one of few concerns when I bought my car was location of my nearest SC.

I also have an appointment in December and they (Lawrence) are telling me they don't have very many loaners anymore and odds are I will get a rental, which adds gas cost, and takes away the unique experience of getting to drive a different optioned car while mine is in for service.
 

Doug_G

Lead Moderator
Apr 2, 2010
17,881
3,351
Ottawa, Canada
The number that has been posted elsewhere is $3/km...

They seem to be very busy re-transforming their service away from awesome:

Transforming Automotive Service | Tesla Motors

If you're interested in having a Tesla Ranger come to your home or office to provide service, there will be an additional flat fee of $100 per visit. We’ve had Tesla Rangers on the road since we first started delivering Roadsters and the response from customers has been incredibly positive. We’ve revised our pricing such that Ranger Service for Model S and Roadster is now a $100 flat fee per visit, regardless of how far away you live from a Tesla Service Center.
 

mknox

Well-Known Member
Aug 7, 2012
10,103
1,868
Toronto, ON
They seem to be very busy re-transforming their service away from awesome:

This is actually fully what I expected would happen, not that it makes it a good thing. I always felt the awesome service they were able to provide to a handful of Roadster owners would never translate well to the many, many more Model S cars on the road, let alone to the mass-market Model 3. I mean, how could anyone think it was sustainable sending Rangers hundreds if not thousands of miles to fix every little problem that might come up? Or even valeting cars that far?

The problem is, Tesla has had a number of "it seemed like a good idea at the time" moments and have been forced to evolve. They're new to this, so fair enough. I think, though, that a more appropriate response would be to honor commitments made to owners when they purchased (i.e. "grandfather" services in) rather than pulling the plug whole-hog like they seem to do sometimes. In other words, if Valet Service was a "selling point" when someone purchased, that person should continue to receive the benefit even if newer owners, who purchased after the change, do not.

Even though I ordered my car way before Model S production even began, the ability to have it serviced conveniently was top of mind. A very big decision factor for me was the fact that Tesla has a Service Center very close to where I live. I'm not sure I would have ordered the car if this had not been the case.
 

SmartElectric

Active Member
Jul 9, 2014
2,482
2,114
Toronto,Canada
A very big decision factor for me was the fact that Tesla has a Service Center very close to where I live. I'm not sure I would have ordered the car if this had not been the case.

Agreed. I bought my Smart Electric Drive in early 2013, and part of that purchase was getting a statement that the local Mercedes/Smart dealer had trained service people on the new electric drive-train. The irony is that my little Smart has never needed to go back to the dealer, not for any service at all in two years.

Back in early 2013, we also looked at Tesla, but given the lack of superchargers in Ontario (in early 2013) and service situation, we bought a family vehicle (MB SUV) to tide us over until the situation improved. When the Ontario and northern NY (Buffalo, etc) superchargers were available in spring 2015, that's when we bought our Tesla Model S.

We deliberately bought when our minimum conditions were met, and not before.

That said, I do believe the early adopters should be given reasonable levels of service going forward based on purchasing before the full infrastructure was in place, and even now, when there are still many more service centers to roll out.

Meanwhile, we personally are only 25 km from the service center, and have had a tremendously positive service experience.
 

Doug_G

Lead Moderator
Apr 2, 2010
17,881
3,351
Ottawa, Canada
I think, though, that a more appropriate response would be to honor commitments made to owners when they purchased (i.e. "grandfather" services in) rather than pulling the plug whole-hog like they seem to do sometimes.

I totally agree. That would resolve some issues they've been having with people buying cars a large distance from the service center and then finding out they have to pay big bucks when they were told otherwise. That would leave a bad taste for sure. Of course it would cost money, and it sounds like they're really tightening their belts.

I'm not sure exactly where I stand, but at lot of these changes have not affected me because I have the old "anywhere service plan". And was smart enough (for once) to sign up for the full eight years! I don't know if they're reducing my service in some fashion because I've yet to get dinged on anything.

After December 2016 I'll be on the extended warranty, so I guess I'll start seeing the $200 deductibles.

I'm wondering what will happen next time I get the Roadster serviced... probably be back to the bad old days of the $1200 annual service.
 

mknox

Well-Known Member
Aug 7, 2012
10,103
1,868
Toronto, ON
Back in early 2013, we also looked at Tesla, but given the lack of superchargers in Ontario (in early 2013) and service situation, we bought a family vehicle (MB SUV) to tide us over until the situation improved.

You were smart! I purchased on the "promise" of Superchargers, but as Canadians well know now, they way over promised on those timelines!
 

alanjl

Member
Oct 1, 2014
6
0
Ottawa
Valet service has changed for sure. See recent discussion of this issue in Model S forum thread titled "Tesla Valet service goes POOF!!!". My first exposure to the model S was at our local auto show. An owner brought in his own Model S and discussed its merits for four days. As he lived some distance from a service centre he was asked many questions about service for the vehicle. The ranger/valet service he described was impressive. Tesla came to town a few weeks later for test drives. Already convinced of the cars features, most time was spent asking about service. The ranger/valet service was confirmed and reassured we bought the car that day. Love the car, but service is now costly in time and money.
 

Falkirk

Member
Jun 19, 2015
312
213
Toronto, Ontario
I've been thinking about this lately as well and nice to see a thread already about it! I'm really hoping for a Model 3 purchase but I wonder if the SCs (Service Centre) will be built out further once they have pre-orders (and know where the demand is) or it'll just be a reactive response to the few SCs (in the GTA for example) being over run and then build out.

It's far enough away I think Tesla can get ahead of this in terms of both service centres and superchargers, I'd love to see more of both as would everyone I'm sure with a Tesla already or thinking of one.
 

PoweredByRain

Member
Jan 5, 2014
691
98
Victoria, BC
I've been thinking about this lately as well and nice to see a thread already about it! I'm really hoping for a Model 3 purchase but I wonder if the SCs (Service Centre) will be built out further once they have pre-orders (and know where the demand is) or it'll just be a reactive response to the few SCs (in the GTA for example) being over run and then build out.

It's far enough away I think Tesla can get ahead of this in terms of both service centres and superchargers, I'd love to see more of both as would everyone I'm sure with a Tesla already or thinking of one.

I'd love to be optimistic on this, but I think the answer is no, Tesla will not "get ahead of this", they will perpetually be scrambling to catch up. Or, in the case of Canada, perhaps it's more accurate to say "occasionally pay attention and make a few empty promises".

Ouch. Yes, Tesla, earned goodwill is draining away the longer you treat Canada as an afterthought. There should be service centres in Calgary and Ottawa (at least) already. And to not even have any plans whatsoever for Superchargers in the Maritimes or across the Prairies or Vancouver Island is really shocking.
 

Koryin

Member
Jul 20, 2014
85
17
Vancouver
I actually asked a Vancouver Service tech about this. He said there wasn't any plans to stop the $100 ranger fee at that centre because of how vast the area they have to cover is. Considering he wouldn't actually have any control over what they charge, take it with a grain of salt, but that's what he believed.
 

Doug_G

Lead Moderator
Apr 2, 2010
17,881
3,351
Ottawa, Canada
There is evidence that the answer to this question varies dramatically depending on the service center. But it's also apparent that the answer varies over time.
 

mryeburn

Member
Sep 11, 2014
8
-5
Prince Rupert BC
Finally after multiple requests I have an answer in writing from the Vsncouver Tesla store. The Ranger fee will be $3.00 per km as the crow flies one way, to a maximum of $1,500.00. This is for warranty or non-warranty service visits. And it is subject to change.
 

Doug_G

Lead Moderator
Apr 2, 2010
17,881
3,351
Ottawa, Canada
Good to have that confirmed.

In 2011 the Ranger fee for Canada was $0.65 per km. So this has now increased to $3 per km, an increase of 360%. Just a wee bit over inflation...
 

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