Horrible 2022 Model Y Tesla Experience

[nate704]

Apparently the Koolaid is great. Every time I complain about the MY or Tesla as a company, I get called a troll.

Love the car but there's a lot wrong with it. Hopefully the competition will force Tesla to change.

I don't think it's the point. If you come to Tesla forum and complain about the issues, you are not the first one. If you have been a long time member here, you will see people are complaining the same issues thousands plus times, and that's why people are reacting, not because they drank the Koolaid, or being a fanboi, or trying to ignore the issues, but because it is tiring to see the same complaints over and over again, which is not that big issue at all since other manufactures have the same issues across the board, such as long wait time for parts, lack of techs at the dealers, QC, and so on.
My neighbor had to wait 3 months for his drivers side headlight for his Pacifica. My church friend who works at the BMW dealer told me that they only have 50% manpower for service, especially technicians.

 

[nate704]

Forget the Audi experience, at least give people the Chevy experience. LOL
I've taken delivery of 6+ GM vehicles in my life (and 1 Honda) and every time the cars have been impeccable inside and out. Not saying they were perfectly built, but they were detailed and looked like a showroom vehicle.

FWIW, my FIL took delivery of his Model Y on Monday, and his Y was delivered in great shape. Your mileage may vary with Tesla. And can vary a LOT.

Expectations for GM is much much lower than Tesla. That's why... LOL

 

[nate704]

Audi Scenario: If I was getting paid a huge commission from selling a luxury car, you bet the experience I provide would be impeccable. You want word of mouth to spread that you offered an exceptional experience so you can get more customers.

Tesla Scenario: These guys are not getting commission. They are doing what the job entails. Get you in the car, educate you and get you out the door. Don't expect to much from them. Why would they need to go above and beyond? Car is sold.

I don't understand why people keep comparing the 2 experiences.

There is a flip side to that.
Since legacy dealer people work for commission, they will do anything to sell the car, hence most of them are borderline scammers. They will do anything until you sign the paper and they become a wall to you.
Tesla employees are not, so they can be more honest and straight forward. Why bother lying and forcing the customers?

 

[bobbyjae]

I don't think it's the point. If you come to Tesla forum and complain about the issues, you are not the first one. If you have been a long time member here, people are complaining the same issues thousand plus times, and that's why people are reacting, not because they drank the Koolaid, or being a fanboi, or trying to ignore the issues, but because it is tiring to see the same complaints over and over again, which is not that big issue at all since other manufactures have the same issues across the board, such as long wait time for parts, lack of techs at the dealers, QC, and so on.
My neighbor had to wait 3 months for his drivers side headlight for his Pacifica. My church friend who works at the BMW dealer told me that they only have 50% manpower for service, especially technicians.

I think newer members should be given the benefit of the doubt. I don't search through every post before commenting on a topic.

And it's not always a "hit job" if we talk negatively about our own experience.

 

[sleepydoc]

It’s self stick, no holes.

MN requires front plates and they just included the mounting bracket and adhesive with the car for me to install once the plates arrived from the DMV

 

[gx9901]

If it’s that easy, they should have done it before @_dearkat came to pick up the car. Tesla may not be a luxury car, but they are in the same price range and the luxury market is part of their competition.

And I don’t understand why people make excuses for Tesla in this regard. It shouldn’t matter whether they’re making a commission or not - I don’t expect gourmet coffee and a massage, but I do expect competence and professionalism.


And this is the unfortunate realization I’m coming to. I bought a $65k car with some cool tech but a company that places more priority on adding games and light shows than they do on having a good interface. A company that doesn’t seem to care about quality control. A company doesn’t really care about its customers. A company that is promising some cool self driving tech but can’t get basic adaptive cruise that’s available in cars 1/3rd the price to work properly. Sadly, if someone asks me now if they should get a Tesla my answer is probably not. They are no longer the only EV game in town. There is ample competition and more coming up fast. When the reality catches up to their reputation Tesla is going to be in trouble.


I mentioned my experience when buying an Audi, but we had the same experience when we bought our Odyssey, a used Subaru and even a cheap Saturn Ion that we leased years ago. People justifiably trash car dealers and the car dealer model that Tesla is trying to upend, but if Tesla is going to do a crap job, maybe the car dealer model has some merit.

If Tesla keeps delivering cars with sloppy assembly and treating customers like crap they will lose the market they essentially owned.

The fact that the first service center claimed everything was ‘in spec’ when it was clearly out of spec and confirmed by another service center is frankly appalling.


What really blows my mind is the number of people that are willing to defend Tesla in areas like this. Is the Koolaid really that good? The dealer model stinks, but if the alternative is a service center model with people who don’t give a damn, don’t bother to make sure a new car is clean and without defects before pushing you out the door with it and treat customers like crap, is it really better than the dealer model?

Hey Doc, you seem to be generally unhappy with Tesla service (at least from what I'm able to tell reading forum posts). May I know which MN service center you tend to deal with? I've had a couple of visits to the Maplewood SC (for spoiler re-attach and looking up a part) and to me they seem to want to provide good service. Of course I haven't had any real issues for them to work on so far, so maybe it would be different if I had some bigger issues to be taken care of.

My delivery process with the Maplewood SC was pretty good. The SA pro-actively called me about a "paint issue" prior to delivery and kept me up to date fairly well. She also noted my request to not have the front plate mounting bracket installed (I use a Quick-Bandit). My car was delivered to my house so I didn't interact with anyone for the actual delivery. So my general impression with Tesla service has been good so far. Hopefully it'll remain that way.

 

[Daekwan]

I 1000% agree the car should be delivered clean and spotless, especially for a company that is raking in a whopping 30% margin on every vehicle they sell. If a random corner lot car wash can figure out how to hire a bunch of minimum wage labor to properly wash/detail vehicles and have them looking spotless for customers.. so can a Trillion dollar company. Hell even used cars I have previously purchased have been delivered absolutely spotless.

That said it is what it is. As long as it's not something that is permanent and can be easily fixed on your dime/time.. then chalk it up to that is just the way things are right now. Problems like this are probably best solved yourself.. instead of depending on Tesla to "do the right thing". Thankfully I enjoy cleaning my own vehicle, that said I know other people loathe it. More importantly, I am absolutely obsessive about scratches, stains, and other mishaps. So I don't want so overworked sales associate who is scheduled to deliver 50 vehicles in a single day.. rushing to wipe down the hood of my brand new $60K vehicle with some brown paper towels and a bottle of Windex that he got out the men's bathroom The fewer 'amateurs' touching my brand new vehicle.. the better. Id rather fix it myself.. and do it right.

If you have no interest in cleaning the car yourself, then find a highly rated detail shop and pay the few hundred bucks for actual hand car wash, clay to remove any containments, and have them seal the work with a ceramic coating (skip all the PPF stuff.. It's lame and incredibly overpriced for what it actually does). Then finally.. enjoy your new shiny Tesla that finally looks the way it should.. with confidence the paint is well protected. It sucks to come out of your own pocket to do what Tesla should have done. But at least its finally done right and you have far removed yourself that the end of the quarter delivery hell.. which dictates that Tesla's current stock price is totally tied to how many vehicles they will report delivered next week. Your new car will be cleaned properly by someone who takes actual pride in their work. And its time/money/effort well spent on starting off new car ownership the right way.

Tesla has shown time, after time, after time. That is they now have way more demand.. than they do supply.. delivering cars is what matters most. And until the absolute number of deliveries changes.. expect absolutely NOTHING from their customer service side of the house during these end-of-quarter pushes. This is probably the worst time to take delivery as they will continue to do the bare minimum regarding anything quality assurance & customer service related.. until they are forced to do more by competitors or by customers. And we are still a long way from either of that happening.

 

[yellowr6]

Went to inspect a brand new LR Y for my buddy yesterday.

First thing we saw , a door ding so my buddy refused the delivery.

guess what, since he waited a year for the car, locked in the price a year ago, Tesla told him if he don’t accept, his order is cancel! This is his first VIN too.
WTF! My buddy accepted the car and deal with putting in a service call and hope for the best.

and there was some paint issue too. And someone adjusted the passenger door, u can tell by looking at the door hinge.

 

[FatherTo1]

Went to inspect a brand new LR Y for my buddy yesterday.

First thing we saw , a door ding so my buddy refused the delivery.

guess what, since he waited a year for the car, locked in the price a year ago, Tesla told him if he don’t accept, his order is cancel! This is his first VIN too.
WTF! My buddy accepted the car and deal with putting in a service call and hope for the best.

and there was some paint issue too. And someone adjusted the passenger door, u can tell by looking at the door hinge.

That is new. Previously they put me back in the queue for the next VIN, no price change. Not cool to force folks to accept delivery.

 

[gx9901]

Went to inspect a brand new LR Y for my buddy yesterday.

First thing we saw , a door ding so my buddy refused the delivery.

guess what, since he waited a year for the car, locked in the price a year ago, Tesla told him if he don’t accept, his order is cancel! This is his first VIN too.
WTF! My buddy accepted the car and deal with putting in a service call and hope for the best.

and there was some paint issue too. And someone adjusted the passenger door, u can tell by looking at the door hinge.

Wow that sucks! I hope Tesla learns a thing or two from the SoupNazi. Otherwise when we get the "soup recipe" one day (i.e. when everyone else figures out EVs), it's not going to end well for Tesla.

 

[Jersey_guy_202]

Went to inspect a brand new LR Y for my buddy yesterday.

First thing we saw , a door ding so my buddy refused the delivery.

guess what, since he waited a year for the car, locked in the price a year ago, Tesla told him if he don’t accept, his order is cancel! This is his first VIN too.
WTF! My buddy accepted the car and deal with putting in a service call and hope for the best.

and there was some paint issue too. And someone adjusted the passenger door, u can tell by looking at the door hinge.

Can you share some pictures please?

 

[Fourdoor]

I stopped reading about half way down page 1... the usual blend of "bend over and take it, if Elon says it is good then you are a troll for saying otherwise" mixed in with "delivery of a 60K+ car should be a pleasant experience"

Wanting a brand new $20,000 shitbox car to be clean when I pick it up is NORMAL... making excuses for a $60,000+ car being dirty is cult level behavior.

Keith

 

[Dcam]

Hello TMC, I was so frustrated with my recent experience with my brand new 2022 Model Y that I decided to join this community so no one else has to go through what we went through and also ask for advice on what I should do. Disclaimer: We love Tesla and everything that it stands for, but extremely disappointed by the quality and customer service. You would expect the service to be phenomenal, if not on par with most luxury vehicles out on the market but the difference is substantially lacking.

Storytime: We picked up our new Model Y in Brooklyn and was extremely excited, but upon the inspection noticed that there was some minor issues on the exterior of the car. I noticed there was smudges on the hood/side of the car and the sales associate saw me meticulously checking so she came over with a rag and started wiping the car, explaining that the car just got detailed and "don't worry about it". Upon this interaction, she mentioned she'll give us another minute or two to inspect the vehicle before setting up everything and handing the key cards to us. I also noticed that the car plates were already installed, whilst another couple's sale associate was installing it during their inspection. This already felt like a red flag to me so I was trying to inspect the car carefully, but the process was so quick that all of a sudden we were setting up everything inside the car. The attention to detail was evidently lacking-- the sales associate misread my husband's name a few times and even set it up wrong in our car, which I finally corrected her for and then she still proceeded to say his name wrong throughout the experience The name isn't even hard... literally a regular English name...

During the inspection, I did also mention that the car wheels and side doors were dirty and she didn't have much to comment on it since another department details the car and sends it over to them... I would think that they would check everything before just handing the car over to the owners? Another thing to note is that the car only had one paper car mat in the driver's side, but she was sitting in the passenger side and obviously stepping on the floor during the inspection and didn't bother to put another one there. I basically had to ask her for another one before she drove the vehicle out of the garage for us. She ended up taking a paper place mat from another vehicle and mentioned that they usually come with one... I don't know if this is a policy, but sounds to me like carelessness or just being cheap...

Upon leaving the garage, I immediately noticed that the car dashboard is extremely dusty/dirty. I was already annoyed by the entire experience and attributed it to the fact that Tesla focuses on the technology and not the luxury experience that most car dealerships provide and tried to keep a positive mindset. However, it was also clear to me that the car was not detailed and definitely not inspected prior to handing it off to us-- I ended up finding hair in the cup holders, random scratches in the interior, and the left panel was broken near the hazard lights. There was also spider webs in the rear doors, like wtf?? In addition, the key cards that she gave us was also scratched up... That's when I started to feel extremely frustrated. We just paid 60K+, but did not have the "new car" experience. Later on in the day, someone who knows more about cars happened to see our brand new Tesla Y and pointed out that there was a dent on the driver side of the car... Can this get any worse? Spoiler, YUP

We ended up going back to the Tesla center and an associate inspected the vehicle, took photos of the dent, and apologized for the horrible experience we had. They both explained that this is a one-off situation and would have the service team fix the dent and give us a credit for detailing. So far there's just a bunch of going back and forth and sending in photos for the issues, which I had to adamantly follow up on. Tesla asked for more photos and that's when I noticed that my rear door was bulging out slightly, thinking I left my door open, but nope. The door isn't aligned correctly so it can't properly close all the way. Upon further inspection, I realized that there is uneven gaps between panels in the trunk area and basically the entire backside of the car is not aligned properly. All this has been documented and provided to the original associate assisting up, but he has handed our issues over to someone else.

We just received a call from her today and she mentioned that she would need more photos of the dent. When we brought the car in, the associate took photos and we have sent in images, plus a video which clearly indicates the dent. And now she wants more photos? At this point, I feel like they're just pushing it off and wasting my time. We also brought up the issues with the gaps and our door not closing properly, but read online that other issues can arise from getting this fixed. Her advice was practically saying that what we read online is true and it's up to us if we want to get it fixed. What would you guys advise in regards to this situation? Is it worth it to get it fixed? Is it possible to just get a brand new vehicle? Has anyone else ever experienced something like this?

I hope no one else experiences this and make sure you meticulously check everything in daylight before signing any paperwork!!!

What you are experiencing is the exact same experience thousands of people have been experiencing. The cars Tesla produces are assembled quickly. There does not seem to be much love for quality or care at most customer facing levels within Tesla. Be aware that your experience can and mostly like will continue to be negative. It is my opinion that if the car is not to your liking at delivery, it never will be, in the future refuse delivery, place a new order and hope for a better build on the next one.

 

[yellowr6]

Can you share some pictures please?

That’s not the white tesla bumper. Fyi. Lol


I didn’t take any pic of the paint or door issue. At that point , my buddy already committed. So I let him be and go on my day. Nothing else I can do to help inspect the car. He can document it and deal with the service center.

 

[nate704]

That’s not the white tesla bumper. Fyi. Lol


I didn’t take any pic of the paint or door issue. At that point , my buddy already committed. So I let him be and go on my day. Nothing else I can do to help inspect the car. He can document it and deal with the service center.


View attachment 823636

PDR guys can fix this ding in about 5 mins.

 

[nate704]

I stopped reading about half way down page 1... the usual blend of "bend over and take it, if Elon says it is good then you are a troll for saying otherwise" mixed in with "delivery of a 60K+ car should be a pleasant experience"

Wanting a brand new $20,000 shitbox car to be clean when I pick it up is NORMAL... making excuses for a $60,000+ car being dirty is cult level behavior.

Keith

One thing to note on the dirty/dusty dashboard. I noticed that MY/M3 dashboard can collect dust really quick. I washed the car inside and out spotless yesterday and let the door open to dry. After about 20 minutes, I noticed very noticeable amount of dust all over the dashboard. It was windy day and the way the dashboard and windshield designed can catch the kicked up dirt/dust fairly easily.

 

[nate704]

I think newer members should be given the benefit of the doubt. I don't search through every post before commenting on a topic.

And it's not always a "hit job" if we talk negatively about our own experience.

no one said they are trying to bash Tesla cars intentionally. We all know they are complaining about their cars with issues. It is just seeing the same issues and almost most of them say Tesla is the worst and they couldn't believe it happened to their $60k-$70k cars, but the reality is that that happens to all cars from all manufacturers.

 

[muti277]

Reality is things get dinged and scratch all the time and when you are pushing numbers quality will suffer so I always hope for the best but try to prepare for the worst. But for any company that deals with customers it is more about how you go about fixing those issues. And first of all those concerns should be voiced directly to Tesla employees not so much on the forum and reading between the lines I think in this case those concerns were barely mentioned directly to people at Tesla. Chances are they had a big delivery of cars and very little time to get them properly ready but instead of pretending the car is in perfect condition they should admit it is not perfect and either offer free detailing at a later date or some other discount. But unfortunately Tesla is a young company focused on numbers and doesn't yet understand that there is more to being successful than just having a good desirable product and that if they are not careful they will find themselves in deep trouble. If you were disappointed in the car you should either let them address that in some way right on the spot or decline delivery because $60k is no small change and I would not pay for something that is not to my satisfaction.
And for everyone that claims that dealer model is better all I can say is if you have a good reliable dealer that doesn't try to squeeze every dollar out of you in your area you are very lucky and you should support them with your money. I found dealers that do have good service and I found dealers that have decent sales people but I never found a dealer that would have both and I never found one that would actually give you a good deal. With Tesla at least you have a set price and you can either take it or leave it. Tesla has a great product on hand and know how to make a proper electric car experience but they don't yet know how to service it properly and they keep overpromising and underdelivering in many areas.
And anyone considering spending $60k+ on any car make sure you do your homework before spending that money and consider everything not just how pretty the car looks to you. And you might be surprised to find that no car is perfect no matter what some people say and that sometimes (not always) sacrificing a bit of good customer service is still a better deal all things considered just be prepared to deal with those shortcomings.

 

[Jersey_guy_202]

That’s not the white tesla bumper. Fyi. Lol


I didn’t take any pic of the paint or door issue. At that point , my buddy already committed. So I let him be and go on my day. Nothing else I can do to help inspect the car. He can document it and deal with the service center.


View attachment 823636

Looks like it got ding during transportation, Tesla should fix it without issue. But this is brand new car already has license plate?

 

[gr8tdane24]

I read through most of this thread and if I was the OP I would also be pretty irritated. The MYLR that the Buena Park, CA SC delivered to me was SPOTLESS (no major QA/QC issues, no dirt, no dust anywhere, no front plate frame installed, freshly detailed, and with paper on the floorboards) and personally that is my expectation for any new car - I don't care if its a Toyota Corolla or a Maybach. On the flip side, if I was faced with the situation of the OP, I probably would have just refused delivery and waited for the next one.