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How common is a unexpected reboot of the touchscreen?

Discussion in 'Model X: User Interface' started by RobertSeattle, Jun 3, 2016.

  1. RobertSeattle

    RobertSeattle Member

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    (I am brand New X owner.) Put in a destination for Navigation. Started driving but when I look down the touchscreen was black. (Everything else worked fine.) About a minute later the display came back to exactly where it was before. Just curious about how common this is.
     
  2. Johan

    Johan Took a TSLA bear test. Came back negative.

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    If it were common it wouldn't be unexpected. Your basic premise is false.
     
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  3. RobertSeattle

    RobertSeattle Member

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    Well excuse me. Just want to know if this type of thing is a once a week, month, year type of occurrence.
     
  4. Johan

    Johan Took a TSLA bear test. Came back negative.

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    Model S for 3 years: Happened twice.

    Model X: if you have one now you're a Guinea pig still. But after 2-4 additional month of firmware updates or will perform well.
     
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  5. TaoJones

    TaoJones Beyond Driven

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    Three days ago (this past Tuesday), had two (out of the blue) black screens and an involuntary reboot (MCU) along with some artifacts on the IC. Was not happy as at the time I was relying upon the MCU for navigation, and the artifacts obscured the speed of the car.

    Have not yet had a recurrence. Last software update was... a week ago (last Friday).

    Would characterize involuntary reboots as rare. Last happened I think right after the LTE retrofit. So... about a year ago.
     
  6. Joeski1

    Joeski1 Member

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    #6 Joeski1, Aug 29, 2016
    Last edited: Aug 29, 2016
    My touchscreen is requesting a reboot every 3 or 4 days now... and it keeps asking me to take it to TESLA for service...

    I find the audio control has an X over it.. will not turn up by TS or steering control....

    certainly becoming quite annoying....

    ps.. you will find many A-holes here who simply think TESLA is not to be faulted for anything... it is a 'perfect" vehicle... along with God Elon.... avoid writing to anyone that holds stock in TESLA, Solar City or SpaceX... they are biased... and mean too...

    you are aware of how to reboot each screen right?? this solves most of the issues at least temporarily
     
  7. Lloyd

    Lloyd Active Member

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    I've seen it twice in two cars in 4 years of driving.
     
  8. Joeski1

    Joeski1 Member

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    well... then why is my TS asking for TESLA service over and over again.. but clears fine after reboot?
     
  9. Lloyd

    Lloyd Active Member

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    I think you will have to take it to service for that answer!!
     
  10. Joeski1

    Joeski1 Member

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    yup.... that's exactly how it works... and I will have to drive 45 minutes with no audio or navigation....

    where then they will likely tel me... "unable to duplicate concern"

    Ill keep rebooting until it fails completely....
     
  11. aesculus

    aesculus Still Trying to Figure this All Out

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    Just for the heck of it try rebooting the heads up display too and also powering off the car.
     
  12. Lloyd

    Lloyd Active Member

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    Take A picture for proof
     
  13. Joeski1

    Joeski1 Member

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    you mean the dash?? I can do that next time around.. any order important?

    power down the car is one i don't know... any easy directions would be appreciated...
     
  14. Joeski1

    Joeski1 Member

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    does the TS log error codes?? that would certainly make it easier if all else proves unsuccessful...
     
  15. Lloyd

    Lloyd Active Member

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    Sure there are error codes, but it can't hurt for them to see what you are seeing also!
     
  16. Joeski1

    Joeski1 Member

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    okay... I'll certainly take a photo and start logging each date the message appears until my next service visit if it goes that long... ...

    it's been appearing fairly regularly lately... at least once a week...and always cuts my audio sound level controls completely out....
     
  17. aesculus

    aesculus Still Trying to Figure this All Out

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    It's in the controls, emergency power off.
     
  18. RDoc

    RDoc S85D

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    Actually, that's not what the words "common" and "unexpected" mean in English. Something can be both common and unexpected or, for that matter, uncommon and expected.
     
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  19. RDoc

    RDoc S85D

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    We wind up rebooting our screen about once every month or two. It's only gone completely black a couple of times, normally it just freezes.
     
  20. ditzpro

    ditzpro Member

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    I'm getting mine in 2 weeks (9/15/2016) and starting to wonder why I'm buying this car ...?
     

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