ghosting of customer emails.
I do wonder how much of the terrible customer engagement is the fact that they don't have any answers.
What are they supposed to say? sorry about that whole Robo taxi claim, but no you can't get your money back and FSD will be done when its done. If you don't live that long its not our fault.
They don't respond to FSD Beta emails because how does anyone explain the ridiculousness of it? How do you engage with a customer that had to go through a safety score obstacle course for the opportunity to use the beta only to be let down by how terrible it is.
The inability for it to stop where a driver would normally stop
The inability to use the turn signal properly.
The weird sudden jerks
The sheer amount of map/navigation updates would keep the agents busy for months
The inability to do smooth turns that aren't broken up into multiple corrections
I don't have monetary grievances with Tesla, but I do have a lot of "this is broken because it should do this" type of feedback along with a lot of maps fixes.
My plan is to hold onto the Tesla as long as is mentally healthy to do so until I can get a Rivian.
The way for me to do that is not to use an of the auto features because they're all broken.
Auto lights -> Turning lights on and off every minute is fun.
Auto bright -> There is a lot of ambient light and a lot of cars around so lets turn on
Auto wipers -> Is it raining? Is it not raining? I dunno. We'll just pretend we know
Auto lane change -> Oh, no there is a semi in the far lane and I'm scared.
TACC -> Is that a shadow? Is a car coming in the other lane? If so lets brake. When it doubt brake!!
AP -> Oh, lets re-center at a merge point or a lane split like an idiot
NoA -> Lets be as dumb as possible with our lane selection. The driver won't mind us getting in and out the passing lane 5 times in 5 minutes while passing a total of zero cars.
Trip planner -> Lets suddenly way over report estimation consumption so they have to charge here for much longer. Maximum revenue
Pre-Conditioning -> looks like the supercharger is 2 hours away so lets start pre-conditioning. The driver will love the whine sound and the extra energy drainage while we heat the battery well before needed.
Throwing all that garbage out and driving the car pure manually transforms it from rage inducing machine into a relaxing, but exhilarating experience.
In other words Elon can take his "all user input is error" and shove it down his vomit inducing twitter mouth.