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HPWC cable not delivered with my vehicle

nctalkinghead

Member
Dec 25, 2015
215
163
Raleigh, NC
I picked up my 2014 P85 inventory car from Rockville, MC on 12/23. What a Christmas present! While waiting at the Supercharger on the way home to NC with the car I read the window sticker that was in the glove compartment. Low and behold it listed HPWC connector cable $1200. I did not get the cable with the car, nor was it shown on any of the earlier paperwork from Tesla. Of course I will contact my Delivery specialist asap, but my question is how to use the cable if I don't have the HPWC box at home. I have the 50 amp 14-50 box installed. Thanks for any responses and please excuse my newbie ignorance - much to learn about Grace (so named because she is so Amazing).
 

scottm

Legacy account
Jun 13, 2014
3,070
2,236
Canada
Hope you have the mobile charger at least, you'll need that, and it works with your current 15-40 outlet you prepared in the garage. If you only have one on-board charger, that's all you'll ever need. IF you have 2 x on-board chargers then start planning to bring a heavier wire to the garage and up your breaker north of 50A to take advantage of any HPWC potential benefits, if they're throwing that in with the car. You could also remove the 14-50 and replace it with the HPWC just for looks (and not having to fish out mobile charger kit all the time while at home).
 

Max*

Charging
Apr 8, 2015
6,670
3,719
NoVa
The previous owner probably bought the HPWC with the car and installed it. Did the CPO listing promise you a HPWC? If not, then why would you contact Tesla to demand a free HPWC?

Now, if you mean your car didn't have a UMC cable, that's different.
 

GreenT

verT
Mar 14, 2014
1,013
357
France
You do not mean HPWC connector cable.

An HPWC which comes with a built in cable costs about $750.

The UMC (Universal Mobile Connector) that comes standard with every car is included in the price.

No idea what you are referring to but nothing costs $1200. Unless, maybe you mean DUAL CHARGER??? But that's not a cable.
 

bwa

Member
Dec 8, 2014
316
4
Aptos, Ca
You do not mean HPWC connector cable.

An HPWC which comes with a built in cable costs about $750.

The UMC (Universal Mobile Connector) that comes standard with every car is included in the price.

No idea what you are referring to but nothing costs $1200. Unless, maybe you mean DUAL CHARGER??? But that's not a cable.

Correct me if I'm wrong: the HPWC used to cost more?
 

Max*

Charging
Apr 8, 2015
6,670
3,719
NoVa
You do not mean HPWC connector cable.

An HPWC which comes with a built in cable costs about $750.

The UMC (Universal Mobile Connector) that comes standard with every car is included in the price.

No idea what you are referring to but nothing costs $1200. Unless, maybe you mean DUAL CHARGER??? But that's not a cable.

The HPWC used to cost a lot more than $750, they only dropped the price semi recently.
 

scottm

Legacy account
Jun 13, 2014
3,070
2,236
Canada
HPWC did cost $1200 when I bought mine in June 2014.

They dropped in price since.

But I think they may have also dropped the top charging current down from 80A along with that price reduction.

I like the perfect match of my HPWC set to 80A and dual on-board charges... and dash setting cranked to 80.

Gets my car from 0 to 100% in less than 4.5 hours.... but really, seldom need that kind of recovery speed. Only due to my bad or lazy planning, or forgetting to plug in sometimes do I need fast charge at home.

I'd still take dual chargers again, so many times I encounter and can use public stations on trips that deliver more than 40A and I appreciate ability to use all of it to make my travel stops shorter.
 
Last edited:

GreenT

verT
Mar 14, 2014
1,013
357
France
Sorry I thought you mean you were paying $1,200 for an HPWC on an invoice dated today.

Indeed it fell in price to the the current $750 about, what, 18 months ago?
 

scottm

Legacy account
Jun 13, 2014
3,070
2,236
Canada
Sorry I thought you mean you were paying $1,200 for an HPWC on an invoice dated today.

Indeed it fell in price to the the current $750 about, what, 18 months ago?

And just for clarity, what is the max Amp DIP switch setting for a $750 HPWC?
 

nctalkinghead

Member
Dec 25, 2015
215
163
Raleigh, NC
The previous owner probably bought the HPWC with the car and installed it. Did the CPO listing promise you a HPWC? If not, then why would you contact Tesla to demand a free HPWC?

Now, if you mean your car didn't have a UMC cable, that's different.

Car was not a CPO so it had no previous owner. Car did have the UMC and it has dual chargers. I don't intend to DEMAND anything from Tesla but do plan to ask about the HPWC cable since it is listed as a part of the accessories on the window sticker. My guess is that since this car was a demo/loaner the cable was removed at the Tesla SC and forgotten. And yes, the price on it is $1200 and I know the current HPWC is only $750.

Thanks...
 

mrElbe

Active Member
Aug 17, 2014
1,735
1,154
Stouffville, ON Canada
As mentioned previously, the original purchaser also purchased the HPWC when the car was ordered. And at that time it was $ 1200.-
Then the price was lowered to US$ 750.00. Then earlier this year, the HPWC was designated an accessory and could not be ordered with the car.
You should have the UMC cable in the car and no HPWC unless it was specifically mentioned in your purchase agreement for the inventory car.
 

Max*

Charging
Apr 8, 2015
6,670
3,719
NoVa
Car was not a CPO so it had no previous owner. Car did have the UMC and it has dual chargers. I don't intend to DEMAND anything from Tesla but do plan to ask about the HPWC cable since it is listed as a part of the accessories on the window sticker. My guess is that since this car was a demo/loaner the cable was removed at the Tesla SC and forgotten. And yes, the price on it is $1200 and I know the current HPWC is only $750.

Thanks...

Sorry, misunderstood, saw 2014, assumed cpo.

If the car was reduced by the $1200 and whatever inventory discount you got, then Tesla did the correct thing. If you paid the $1200, then you're entitled to it.
 

jerry33

(S85-3/2/13 traded in) X LR: F2611##-3/27/20
Mar 8, 2012
19,724
22,768
Texas
Car was not a CPO so it had no previous owner. Car did have the UMC and it has dual chargers. I don't intend to DEMAND anything from Tesla but do plan to ask about the HPWC cable since it is listed as a part of the accessories on the window sticker. My guess is that since this car was a demo/loaner the cable was removed at the Tesla SC and forgotten. And yes, the price on it is $1200 and I know the current HPWC is only $750.

Thanks...

Can you post a picture of the sticker, because I think there is some confusion here? No new Tesla comes with an HPWC, that's ordered separately. Only the UMC comes with the car. Also the cable is not sold separately, it's hardwired into the HPWC.
 

nctalkinghead

Member
Dec 25, 2015
215
163
Raleigh, NC
These are pictures of the sticker and perhaps this will help explain. The corner tear of the final price was missing and not done by me. Thanks for all comments. Max* we are good, no problem!

sticker2 - 1.jpg
sticker2 - 1 (1).jpg
 

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tga

Supporting Member
Apr 8, 2014
3,924
2,769
New Hampshire
That's the original window sticker from when the car was new. The original owner must have ordered a HPWC with the car.

- - - Updated - - -

But I think they may have also dropped the top charging current down from 80A along with that price reduction.
US versions have always been 80A max. I don't recall a change to the HPWC for Canada. For Canada, they did reduce the 40A charge rate using the UMC on a 14-50 to 32A a while ago.

They did redefine some of the DIP switch settings on the HPWC, redefining the 60A, 70A, and 90A breaker settings as 15A, 20A, and 30A breakers. Old versions had settings for 40/50/60/70/80/90/100A breakers. New settings are 15/20/30/40/50/80/100A

Old HPWC installation guide: https://www.teslamotors.com/sites/default/files/blog_attachments/ms_hpwc_installation_guide.pdf
New HPWC installation guide: https://www.teslamotors.com/sites/default/files/pdfs/tesla-wall-connector-installation-80A-12A.pdf
 

nctalkinghead

Member
Dec 25, 2015
215
163
Raleigh, NC
That's the original window sticker from when the car was new. The original owner must have ordered a HPWC with the car.

The car was not a CPO and had no other owner. It was a demo/service loaner and was sold as "new" with the $7500 tax credit. It was built in Oct/2014. This is what is causing a bit of confusion on my part. All of the other items on the sticker are on the vehicle. Guess I will have to wait to talk to Tesla folks to get the final word on the HPWC.
 

SW2Fiddler

We Are Cognitive Dissidents
Mar 19, 2014
2,362
3,247
Houston TX
That's the original window sticker from when the car was new. The original owner must have ordered a HPWC with the car.
No one remembers the HPWC being bundled with the Twin Charger? Am I hallucinating this?
It was a mandatory combo for a period of time. TM unbundled them just in time for my order!
(Paid old $1200 price for mine on the Accessories page, dual charger was factory-ordered and installed)
 
Last edited:
Oct 25, 2015
242
143
Chicago, IL
The Monroney (window sticker) is not necessarily what you purchased - at least when it comes to accessories like the HPWC. You can check your other paperwork to see if the HPWC was included in the price you paid. Or just wait for Tesla to respond.

I encountered the same confusion on my inventory car. The sticker showed HPWC but it was not purchased with the car.
 

tga

Supporting Member
Apr 8, 2014
3,924
2,769
New Hampshire
The car was not a CPO and had no other owner. It was a demo/service loaner and was sold as "new" with the $7500 tax credit. It was built in Oct/2014. This is what is causing a bit of confusion on my part. All of the other items on the sticker are on the vehicle. Guess I will have to wait to talk to Tesla folks to get the final word on the HPWC.
I read this thread earlier and kept thinking "Argh - all this people confusing CPO and inventory and complicating the issue", and guess what I went and did... :redface:

I guess if I were you, I'd try to figure out how the price was calculated - if it was original MSRP minus some formula (like the old "1%/month and $1/mile"), I'd want the HPWC. But if they knocked off an additional $1200, then I guess you're even.

No one remembers the HPWC being bundled with the Twin Charger? Am I hallucinating this?
It was a mandatory combo for a period of time. TM unbundled them just in time for my order!
Yes, they were definitely a bundled option at first. I think they were unbundled by the time I joined TMC last April, before this car was built.
 

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