I’m about 4 weeks into a FL to New England road trip in my 2018 Model S100D, with less than 26k miles on it, and today I got numerous alerts (see photo) and the car couldn’t be put in gear. Called Tesla Roadside Assistance and they sent a tow truck to bring my car to the SC in Warwick RI (near my hotel). I’ve seen other threads where the same alerts popped up, and in some cases it was caused by a short in the HV battery. In my case, the HV battery failed and needs to be replaced.
The good news is the battery replacement is covered under warranty. The bad news is it will take several weeks to get a new one. I asked if they would put in a used pack just to get me home, but they won’t. They’ll pay up to $100/day for a rental car. I’d rather not drive back to FL in an ICE car, but if I do, then I’d have to ship my car home after the battery replacement. Trying to find out if Tesla would reimburse me for additional expenses (flights, shipping my stuff home, etc.).
We were supposed to leave RI tomorrow. Fortunately the SC was open today (Saturday) and the hotel could accommodate us for a couple of extra days while we figure out what to do next.
Stuff happens. I’ll let you know how it turns out. Wouldn’t have been a big deal if it had happened at home, just unfortunate timing. FWIW, I’ve had no other problem with this car since I took delivery almost 4 years ago.
The good news is the battery replacement is covered under warranty. The bad news is it will take several weeks to get a new one. I asked if they would put in a used pack just to get me home, but they won’t. They’ll pay up to $100/day for a rental car. I’d rather not drive back to FL in an ICE car, but if I do, then I’d have to ship my car home after the battery replacement. Trying to find out if Tesla would reimburse me for additional expenses (flights, shipping my stuff home, etc.).
We were supposed to leave RI tomorrow. Fortunately the SC was open today (Saturday) and the hotel could accommodate us for a couple of extra days while we figure out what to do next.
Stuff happens. I’ll let you know how it turns out. Wouldn’t have been a big deal if it had happened at home, just unfortunate timing. FWIW, I’ve had no other problem with this car since I took delivery almost 4 years ago.