Arnold, Todd, I get you. I've been in this for almost as long as you guys and am really hoping to get the car by the end of the year. I'm so ready to stop driving my friend's beater Camry in the meantime to haul the family around (wife's Mini cannot haul 5) - an unfortunate result of that was the condescending attitude I got from one of the Tesla reps at the Palo Alto test drive event last Sunday as I drove up; that in itself was a surprise.
I've pointed this out before on another thread. There has been enormous 'ramp-up' on the hiring front at Tesla - ownership experience advocates, product specialists and such. However, not all of them are as passionate, well-informed and, dare I say, talented nowadays as some of the long-timers at Tesla. And, there clearly is a missing/weak channel of communication down to these foot soldiers who are on the frontlines with us customers. Someone like GeorgeB clearly doesn't have the bandwidth to stay on top of regular communications with customers, even via broadcast means such as blog posts, but, atleast internally, they ought to do a better job of keeping the troops (and consequently us) informed.
Lastly, being in Tesla's backyard, many of us in Calif. may not feel as jittery as folks further out. Heck, maybe, we are even desensitized to the way Silicon Valley works (and slips on product deliveries, as a rule). At the end of it all, if we all get a 'perfect' car (and, not a sub-par Karma), maybe, all this handwringing would be worth it.