Let me first give all credit to the professionals at the Highland Park, IL location- they were nothing short of accommodating to my friend. There never seemed to be any question that issues would be dealt with correctly and immediately, and from what I saw they were. I was along for this complete buying process with my friend who took delivery of his grey P85 a month ago. Here's what was somewhat disappointing. He asked to be called when the truck carrier arrived with his car, and most people certainly don't do so. Let's see: first week of February, harshest midwest winter in decades, and the car comes across country in a non-enclosed carrier. Of course, his car was on the bottom row, and absolutely trashed from the road spray. Six or seven $100,000 cars out in the open from CA to IL in Feb.- seriously? We were told that some are shipped enclosed carrier, some not. OK, you have to wonder why, but it's here. It just needs a thorough wash/detailing. Gets better. I'm looking at the car closer, and something grabbed my eye. Wow- a nice brand new 21" wheel is deeply gouged. Not just scratched paint. Ouch. How does that happen? Walk around to the other side, whoa- another one. That was it, but maybe it's good that not everybody sees how their cars arrive in some cases. Seems like room for improvement here, yes? Again, Highland Park took care of everything quickly and professionally, and the car is stunning in every way.