My car was due for "annual" service (already up to 20k miles in 7 months) and I had an error with the cooling system while supercharging in 100F heat so I made an appointment for 7/11 at the Palo Alto service center (they had the earliest availability) and indicated that I wanted a loaner. When I dropped the car off last Wednesday they said they were out of loaners but would get me one that evening and Lyfted me home. I assumed no big deal, I'll just get the loaner later. After not hearing anything more on Wednesday, I called on Thursday and was given the update that they're really short on loaners but they're trying to get one from another service center and they thought they'd get one today. I didn't hear anything else on Thursday but when I called for an update on Friday, the guy that answered the phone (at the call center that you reach by calling the service center number and pressing 2 for service and then waiting on the line for "other" issues) said that they're really short on loaners because they're selling all of them and will be eliminating the loaner program next year. I tried to ask for more details but he said the fleet manager was out and he was just "the guy answering the phone". Obviously, that was a surprise to me given the previous comments about Tesla loaners being fully loaded. If you're going to eliminate your loaner program, it'd be better to be direct with customers rather than setting the expectation that you're going to get a loaner and then consistently failing to deliver. Was this guy crazy? Have other folks had trouble getting loaners? Has anyone else heard anything about the loaner program being eliminated?