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MCU Yellow Border - Fixed!

Discussion in 'Model X' started by bonnie, Jun 28, 2019.

  1. HankLloydRight

    HankLloydRight No Roads

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    I don't know why people are asserting this. For all we know, it is a permanent fix. Has anyone had their yellow MCU fixed with the new method and have it return to yellow? I don't think so, since only a few (one?) person has reported having this done.

    What evidence do you have that this is a "temporary band-aid"?
     
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  2. Zaxxon

    Zaxxon Supporting Member

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    You beat me to that question. We don't know that it's a band-aid.
     
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  3. rjdoc74

    rjdoc74 Member

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    I refer you to post #35 of this thread.
     
  4. Zaxxon

    Zaxxon Supporting Member

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    You don't, but I will: MCU Yellow Border - Fixed!

    :)

    Given the amount of misinformation we get from the rank and file, I'll wait to see one actually fail. But I do appreciate the reminder that someone had heard this from a tech.
     
  5. Uncle Paul

    Uncle Paul Active Member

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    "I am going to hold Tesla’s feet to the fire as much as I can..."

    I totallly understand this position. Get all you can. Make them make it right. Who cares what it cost the company, as long as I get what I deserve. Lots of people have this attitude about most everything in life. They want all they can get, and could care less what anyone else thinks. I remember these people well. When they purchased a newly released flat screen TV, they would go over it with a magnifying glass, looking for a single pixel that was dark. Would send the whole TV back and demand a perfect one. They could care less if it cost the manufacturers thou$ands. They wanted every pixel to be perfect. Common trait among many consumers. Totally understand it.

    Others have experienced this yellow band, and kinda dismissed it as nothing that really affects the Tesla experience. It is a problem that Tesla has inherent in the supplier they chose to make these larger than life, state of the art screens. They would never pay the Thousand Dollars that it cost to replace it, and choose to simply live with it until the company could come up with a fix that did not waste so many $$$.

    Think it just depends on what type of person you are.

    Tesla is committed to changing the personal transportation from Gassers to EV. They have to carefully analyze every dollar spend. A million Dollars spent replacing screens with yellow borders is a Million Dollars they cannot spend on improving batteries and Autopilot. Add on the additional costs of arbitration and it gets even worse.

    For me, I do not know for certain what is causing the yellowing. Several Tesla employees have stated it has something to do with a seal yellowing, but have not heard from anyone that has engineering knowledge as to the truth of the issue. Same with the fix. Lots of people, with no first hand knowledge have said that it is a strong UV, but again we do not know for certain what the fix is.

    For most of us, we can lead happy and satisfied lives with a yellow band around our screens. The car still performs perfectly and we can ealily live with the yellow band until a cost effective and long lasting solution can be proven.

    PS. Karma is a bitch...
     
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  6. HankLloydRight

    HankLloydRight No Roads

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    So an anonymous internet poster says he heard it from a rank-and-file tech that he read on an internal website a month ago that the fix is temporary.

    Yeah, that's evidence. :rolleyes:
     
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  7. FlatSix911

    FlatSix911 Porsche 918 Hybrid

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    More Nonsense... or you just have diminished standards and karma. :cool:
     
  8. rjdoc74

    rjdoc74 Member

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    TL; DR

    I also don't argue with a random strangers on the interwebs. "...these people..." Wow. Really? You know absolutely nothing about me. I purchased my first MX in 2016 and went through hell with it. FORTY THREE days at SC in first 9 months of ownership. Not yellow borders, serious safety issues type of stuff. Tesla could't fix all the issues and had to buy the car back. I decided to give them another chance and through even more money at them. Figured quality should improve 2016 to 2018. Well, I am still in and out of the service center. But a small change, service now became abysmal. No more loaners. Uber vouchers (are you kidding me?).

    Karma is in fact a bitch. For everyone.
     
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  9. Skipdd

    Skipdd Member

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    I don’t usually get locked into arguments in the forum, and I’m about to exit this one after posting this reply. A lot of the replies (mine included) go hard at one point or make sweeping generalizations based on a single comment by a poster. Usually there is more to why the OP wrote what they did. At about this point in an email exchange at work, I’d pick up the phone and call the other party and try to talk it out. Sadly this medium doesn’t have an equivalent mechanism. True, sometimes even a phone call can’t bridge the divide, but more often than not, it does illuminate points of view that weren’t originally considered.

    Cheers.
     
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  10. Skipdd

    Skipdd Member

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    You just made my point:)
     
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  11. rjdoc74

    rjdoc74 Member

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    Great minds... :)
     
  12. re04586

    re04586 Member

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    This is the part that kills me about some users here, how are the owners (myself included) with the defective screens the bad guys in this situation? How are they the ones they will be on the wrong end of karma?

    The owners and Tesla engaged in an agreement/contract.
    The owners part of the agreement is to put up the money.
    Tesla's side of the agreement is to delivery the car along with its warranty.
    Only one party is in breach of the agreement.

    Tesla wouldn't deliver the car if the buyers were a dollar short, or a day late, which would be minor.
    So the owners is in their absolute right to request the warranty be honored no matter how minor the the defect anyone may feel it is.
    If you feel like the issue is minor, and choose to ignore it, so be it, but it's ridiculous to try and make others feel as they are in the wrong to ask for a timely fix.

    Only in bizarro world here would people make the owners out to be the ones on the wrong end of karma.
     
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  13. ⚡️ELECTROMAN⚡️

    ⚡️ELECTROMAN⚡️ Concerned citizen

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    Tesla has indicated in the past that they would start to allow owners and third party mechanics work on our cars, so I think it's reasonable to think that Tesla would have loosened their grip by now.
     
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  14. mxnym

    mxnym Member

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    This almost certainly varies from one service center to the next and can even vary from one visit to the next. Sometimes I get my invoice before I get my car, other times I have to beg for it repeatedly.
    Yeah, the service manager I was working with when I bought my car was awesome, and he was included in the big layoff last year. The service advisor I work with now is just OK. Things could be far worse, and I'm a bit afraid my next service visit will prove that out given the additional layoffs.
     
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  15. Skipdd

    Skipdd Member

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    So a couple of things related to posts.

    Just had Mobile Service at the house. They fixed a piece of interior trim that was pulling loose in the back seat area. Very quick and easy process, start to finish; from scheduling online to emails back and forth with pics showing what was wrong to timeframe for visit being set, to a text as promised when the tech was 20 min out, to fixing the problem. Very convenient, very pleasant. Kudos to Tesla for that.

    Of course I identified the yellow border issue and tried to pin them down on a date. Here is the response: “At this time we don’t have an ETA on the screen remedy but I have heard some talk that it’s close and may be available soon.”
    I also asked the tech and he had no insight.

    I really wasn’t expecting anything different, but was curious to see.
     
  16. Skipdd

    Skipdd Member

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    Cross posting. Appears another owner was told their car will be fixed with the new solution now, as the first one in his Service Center (somewhere in the Northeast). @dannycamps in “Yellow Border” thread.


    Dannycamp’s post copied here

    Hi all,

    Just following up on this (and didn't want to start a new thread). Following the advice of my delivery advisor, I made an appointment with my local service center to get on their radar that I was having the yellowing issue (with a car built in 1/2019 that I purchased as new inventory in 6/2019).

    To my surprise, they called me back and told me that the fix for the screen yellowing issue is now being pilot tested and my car was selected to be the first one to have the fix done in my region because my car is so new and has the issue (not sure if I believe that but no complaints here). There is apparently a specialist who travels between service centers that is teaching each center how to do the fix.

    I dropped my car off this morning so we will see. I asked when the fix will be available for everyone and they told me sometime between mid-August and September. They want all the service centers to have the equipment and be up to speed on how to do the fix properly.

    -DJ

    —————
     
  17. Krazaak

    Krazaak Member

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    Personally, I don't have a problem with Tesla's UV Fix. There's no way to know if curing the adhesive will be a permanent fix, but since my 3rd screen is yellowing, it's pretty obvious that replacing the screen with another one is definitely not a permanent fix.

    My objection to the way Tesla handled this was their claim that this wasn't a warranty issue because the yellowing was only cosmetic and that they would offer you a one-time treatment to fix the issue like it was some kind of courtesy.

    If they want me to try a less expensive and intrusive fix that "may" offer a longer term solution, I have no problem with that. If they try and claim they don't owe me a fix while under warranty and they'll do me a favor and try this new solution one time, that's not gonna happen.
     
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  18. Krazaak

    Krazaak Member

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    2016 Model X
    1st time 9/17, screen only.
    ASY,MCU SUB-ASSY SHP OGS DISP AND PKG (1087293-00-A)

    2nd time 8/18, replaced whole MCU
    MCU,MDLSX,NA PREMIUM,REMAN (1098010-00-D)
     
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  19. Krazaak

    Krazaak Member

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    Pretty sure there's a middle ground too. I believe in what Tesla's trying to do, but I didn't make a donation to their cause, I purchased an expensive vehicle from them. A vehicle that I did a good bit of research on from the start, so I was aware of certain issues before I purchased.

    My car has been in for service quite a lot, probably enough to have initiated a lemon law claim, but since I like the car and the issues have been mostly quality of life I chose not to do so. My service advisor would likely describe me as reasonable, but insistent.

    When the SC tried to tell me that my FWD phantom obstacle problems were normal behavior and that the doors just wouldn't open in the sun, I told that them that was obviously ridiculous and while I didn't expect them to find a fix immediately, we were all going to keep working with engineering until we had an acceptable solution. After a few attempts, they tried a larger butyl patch that did the trick and instead of having phantom obstacles detected every single sunny day, it's happened once in the past year.

    As an owner, a share holder and someone who wants to see Tesla succeed, I think we have a responsibility to call them out when they do something stupid and counterproductive to their own success. They've moved beyond just selling to a small group of enthusiasts into selling to the mass-market. The UV fix was never a problem, asking us to wait until it was available was never a problem, claiming the yellowing wasn't even a warranty issue and they'd "try" some new fix one time out of the goodness of their hearts, was a problem.
     
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  20. RecklessFury

    RecklessFury Member

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    I spoke with the manager of my SC this week. She asked if I could hold off. I stated I wasn't interested in a no ETA prayer. The issue doesn't bother me as much their inability to address it and unwillingness to replace something clearly defective at purchase. Had they not told me that I had to pay for a replacement, I probably would have been more patient initially. That should have never come up at all. I was quite cleared that I paid for a new display two weeks ago when I bought a 100,000 dollar vehicle from them and they provided this defective one. I was told that by the end of this month, they expect to be able to deal with it. So I gave permission for them to withdraw my service appointment and set me up a new one. They withdrew the old one but never setup a new one. They have 1 month to provide this fix. If not, I'll likely be taking the litigation route.

    It should also be noted that when they mentioned screen replacement, they stated that it would be with a screen that would no longer have this problem. That seems to imply to me that there are better made screens available.
     

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