I am 99% sure that Service Advisors have no access to such a tool. Their job is too pretty much keep you from canceling/answering questions while you wait. It seems that every SA "claims" to have access to X or insider info on Y, when in reality they don't.My SA said:
“I'm still waiting for a VIN to be assigned to your order, that means either a car was built and assigned to you or a VIN became available after a customer changed their mind on configuration. Since we have no eyes on the factory production line we need to wait for the VIN to be assigned, thank you for your patience.”
Not sure if he doesn’t know about tools that other person mentioned that their SA looked at or what.